Customer Success Jobs in New York City, NY

938,946 open positions · Updated daily

Looking for Customer Success jobs in New York City, NY? Browse our curated listings with transparent salary information to find the perfect Customer Success position in the New York City, NY area.

Retail Sales Associate - New Hyde Park

Company: Gap Inc.

Location: Garden City, NY

Posted Feb 06, 2025

Head of Product Control

Company: TD Bank

Location: New York, NY

Posted Feb 06, 2025

SVP, Global Head of People

Company: Kepler Group

Location: New York, NY

Posted Feb 06, 2025

Branch Office Administrator

Company: Edward Jones

Location: Elizabeth City, NC

Posted Feb 06, 2025

Senior Software Engineer - Full Stack

Company: Capital One

Location: Mexico City, Mexico

Posted Feb 06, 2025

Pharmacy Technician

Company: CVS Health

Location: Middletown, NY

Posted Feb 06, 2025

Frequently Asked Questions

What are the typical salary ranges for Customer Success roles at different seniority levels?
Entry‑level CSMs earn $55k–$70k, mid‑level (2–5 yrs) $70k–$90k, senior (5+ yrs) $90k–$120k, and Director/VP roles $120k–$160k+ in the U.S., with higher ranges in tech hubs.
What skills and certifications are most valuable for Customer Success professionals?
Proficiency in Gainsight, Totango, or Zendesk, data analysis with SQL or Excel, strong communication, and certifications like Gainsight Certified Success Manager (GCSM) or Certified Customer Success Manager (CCSM) boost credibility.
Are Customer Success positions available for remote work?
Yes—over 80% of openings allow full‑time remote or hybrid arrangements, especially in SaaS, fintech, and e‑commerce sectors. Remote roles often require 24/7 availability for global accounts.
What career progression paths exist within Customer Success?
Typical progression moves from Onboarding Specialist to CSM, then to Senior CSM or Account Manager, followed by Customer Success Manager Lead, Director, and VP of Customer Success, with each step adding strategic and budget‑ownership responsibilities.
What are the current industry trends shaping Customer Success?
Trends include AI‑driven health metrics, proactive churn prevention, cross‑sell automation, and the rise of Customer Success Ops teams that focus on process scale and data governance.

Related Pages