Customer Success Jobs in New York City, NY

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Looking for Customer Success jobs in New York City, NY? Browse our curated listings with transparent salary information to find the perfect Customer Success position in the New York City, NY area.

Senior Account Director

Company: Klick Health

Location: New York City, NY

Posted Feb 02, 2025

Klick Health is a rapidly growing life sciences company that values its employees and fosters a diverse and dynamic work environment. They are seeking a Senior Account Director with 8+ years of client services experience in the advertising industry and 3+ years in pharmaceutical/healthcare advertising. The role involves managing project execution, client relationships, and budgets, while also identifying opportunities for organic growth and integrating AI into work. The company offers a competitive salary range of $106,000 - $197,000 and a hybrid work environment. Klick is committed to creating an inclusive culture and encourages applications from historically underrepresented communities.

Supply Chain Manager

Company: Altice USA

Location: New York City, NY

Posted Feb 02, 2025

Altice USA is seeking an experienced Manager of Logistics for its 3PL operations in Rotterdam, NY. The role involves overseeing day-to-day operations, promoting company values, and ensuring SLAs are met. Key responsibilities include managing escalations, verifying inbound deliveries, monitoring KPIs, and reviewing open orders. The ideal candidate should have Supply Chain and Operations experience, strong product and inventory management skills, and excellent communication abilities.

Frequently Asked Questions

What are the typical salary ranges for Customer Success roles at different seniority levels?
Entry‑level CSMs earn $55k–$70k, mid‑level (2–5 yrs) $70k–$90k, senior (5+ yrs) $90k–$120k, and Director/VP roles $120k–$160k+ in the U.S., with higher ranges in tech hubs.
What skills and certifications are most valuable for Customer Success professionals?
Proficiency in Gainsight, Totango, or Zendesk, data analysis with SQL or Excel, strong communication, and certifications like Gainsight Certified Success Manager (GCSM) or Certified Customer Success Manager (CCSM) boost credibility.
Are Customer Success positions available for remote work?
Yes—over 80% of openings allow full‑time remote or hybrid arrangements, especially in SaaS, fintech, and e‑commerce sectors. Remote roles often require 24/7 availability for global accounts.
What career progression paths exist within Customer Success?
Typical progression moves from Onboarding Specialist to CSM, then to Senior CSM or Account Manager, followed by Customer Success Manager Lead, Director, and VP of Customer Success, with each step adding strategic and budget‑ownership responsibilities.
What are the current industry trends shaping Customer Success?
Trends include AI‑driven health metrics, proactive churn prevention, cross‑sell automation, and the rise of Customer Success Ops teams that focus on process scale and data governance.

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