Customer Success Jobs in New York City, NY

Positions 938,946 Updated daily

Looking for Customer Success jobs in New York City, NY? Browse our curated listings with transparent salary information to find the perfect Customer Success position in the New York City, NY area.

Order to Cash Dedicated Trainer

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 04, 2025

The text describes the role and responsibilities of a Learner Support professional at IBM Consulting Client Innovation Centers. It highlights the importance of providing guidance, mentorship, assessment, feedback, and continuous improvement to learners. The role involves leveraging technology, managing administrative duties, and staying updated with the latest trends in education and training.

SAP BW HANA Consultant

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, highlighting the company's focus on long-term relationships, collaboration, and innovation. It emphasizes the importance of curiosity, continuous learning, and the use of IBM's technology platforms to deliver impactful solutions for clients across various industries.

Quality Assurance Analyst

Company: IBM

Location: Naga City, PH

Posted Dec 04, 2025

The text describes a role at IBM Consulting Client Innovation Centers where the individual will conduct quality reviews, analyze defects, document workflows, and assist in managing customer relationships. The role requires a bachelor's degree, strong communication and analytical skills, and knowledge of quality tools and techniques.

Senior Managing SAP Data Lead

Company: IBM

Location: No City, US

Posted Dec 04, 2025

The text describes the role and responsibilities of an SAP Data Migration Lead in IBM Consulting. It highlights the importance of project planning, data assessment, stakeholder collaboration, technical execution, testing, documentation, training, compliance, continuous improvement, and leadership. The position requires a bachelor's degree, hands-on experience in identifying and solving complex business problems, collaborating with data owners and analysts, working with Data Architects, and leading technical aspects of SAP Business Intelligence solutions. Preferred experience includes working with SAP FICO, MM, SD, PM, and Master Data, as well as experience in Master Data Management with SAP Master Data Governance.

Infrastructure Specialist - Cloud Application Operations

Company: IBM

Location: NO City, BR

Posted Dec 04, 2025

The text describes a career in IBM Consulting, highlighting the opportunity to work with visionaries across industries, improve hybrid cloud and AI journeys, and leverage IBM's strategic partner ecosystem and technology platforms. It emphasizes the importance of curiosity, continuous learning, and long-term career growth in a culture of evolution and empathy.

Application Developer-SAP ABAP

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 04, 2025

IBM Consulting offers a career rooted in long-term relationships and collaboration with global clients. The role involves working with visionaries across industries to improve hybrid cloud and AI journeys. IBM provides a culture of evolution, empathy, and continuous learning, with opportunities for career growth and development.

SAP Principal Solution Architect - MDG

Company: IBM

Location: NO City, SA

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on leading the design and governance of enterprise Master Data Management using SAP MDG. It outlines the key responsibilities, required education, and technical expertise needed for the role.

Senior Data Security Consultant

Company: IBM

Location: No City, US

Posted Dec 04, 2025

IBM Consulting is seeking a Senior Management Consultant in Data Security to help clients design and implement enterprise data security strategies, drive compliance, and enable secure digital transformation. The role requires deep technical expertise in Zero Trust architectures, Data Loss Prevention, AIdriven data protection, and compliance frameworks, as well as strong leadership and consulting skills.

Application Developer - SAP ABAP HANA

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 04, 2025

IBM Consulting offers a career rooted in long-term relationships and collaboration with clients worldwide. The role involves working with visionaries across industries to improve hybrid cloud and AI journeys. IBM Consulting provides a culture of evolution, empathy, and long-term career growth opportunities.

Contact Center Fresh Graduates

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 04, 2025

The text is a job description for a customer service role at IBM Consulting. It outlines the responsibilities, required education, and preferred technical and professional experience. The role involves providing quality customer service, handling inquiries, managing cases, and resolving complex issues. The position requires a bachelor's degree, good communication skills, and proficiency in MS Excel.

Customer/1 Developer (C/1)

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on a role that consults on billing and digital subscriptions. It requires a Bachelor's degree and proficiency in Cobol, JCL, and CSS Online programming. The role involves designing and developing Customer1 applications with a strong focus on billing functionalities.

Contact Center Fresh Graduates

Company: IBM

Location: Naga City, PH

Posted Dec 04, 2025

The job description outlines the role of a Contact Center Practitioner at IBM, who will be responsible for providing customer service support, answering queries, resolving issues, and ensuring customer satisfaction. The role requires excellent communication skills, the ability to multitask, and a strong customer focus.

Frequently Asked Questions

What are typical salary ranges for Customer Success roles at different seniority levels?
Entry‑level Customer Success Representatives earn $55k–$70k annually, including modest performance bonuses. Mid‑level Customer Success Managers command $70k–$100k plus renewal‑based incentives. Senior leaders such as CS Directors or VP of Success often reach $100k–$150k, with significant equity and bonus potential tied to company growth.
Which skills and certifications are most valuable for advancing in Customer Success?
Core skills include data analytics (SQL, Excel), CRM mastery (Salesforce Service Cloud, Zendesk), NPS and CSAT analysis, and stakeholder communication. Certifications such as Gainsight Certified Success Manager, Totango Certified Practitioner, or Customer Success Foundation (CSF) enhance credibility. Proven expertise in automation tools (Zapier, HubSpot) and cloud platforms (AWS, Azure) also boosts career prospects.
Is remote work common for Customer Success positions?
Yes – over 70% of current listings allow full remote or hybrid arrangements. Successful remote CS roles require strong asynchronous communication, proficiency with collaboration tools (Slack, Teams), and experience using cloud‑based CS platforms like Gainsight and Intercom.
What career progression paths exist within Customer Success?
Typical trajectories start with Customer Success Representative, progress to Customer Success Manager, then to Senior CS Manager or CS Ops Analyst. From there, professionals can move into Enterprise CS Lead, Director of Customer Success, and ultimately VP or Chief Customer Officer. Each step adds responsibility for larger account portfolios, strategic initiatives, and cross‑department leadership.
What industry trends are shaping the future of Customer Success?
The shift toward AI‑powered customer support, predictive churn analytics, and data‑driven health scoring is accelerating. SaaS and fintech companies increasingly embed CS teams into product development pipelines. Automation of onboarding workflows, integration of customer feedback into roadmap decisions, and a focus on customer advocacy programs are defining the next wave of CS excellence.

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