Customer Success Jobs in USA

244,099 open positions · Updated daily

Looking for Customer Success jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Success position in the USA area.

Systems Analyst - CS Workforce Management

Company: Netflix

Location: USA

Posted Nov 17, 2025

Netflix is a leading entertainment service with over 300 million paid memberships worldwide. The Systems Analyst CS Workforce Management role supports and optimizes the global WFM platform, collaborating with cross-functional teams to ensure stability, accuracy, and continuous improvement. The role involves administering, maintaining, and optimizing the WFM platform, integrating third-party tools, validating data, and providing technical support. The successful candidate will have a strong understanding of WFM platform data structures, integrations, and reporting, along with excellent analytical, troubleshooting, and communication skills.

Studio Director - ISX3 (Games)

Company: Netflix

Location: USA

Posted Nov 17, 2025

Netflix seeks a Studio Director to lead game production across global markets, with responsibilities spanning project strategy, team management, and operations. The role requires 15+ years of game industry experience and collaboration with cross-functional teams. Benefits include competitive compensation, comprehensive health plans, and flexible work arrangements.

Software Engineer (L5) - Content & Business Products

Company: Netflix

Location: USA

Posted Nov 17, 2025

Netflix is a leading entertainment service with over 300 million paid memberships worldwide. The company focuses on content creation, production, and distribution, leveraging technology and innovation to deliver a wide variety of genres and languages to its global audience. Netflix's engineering teams work on scalable, high-performance systems to support content creation, member experiences, and business operations.

Analytics Engineer (L6) - Ads DSE, Live Events

Company: Netflix

Location: USA

Posted Nov 17, 2025

Netflix is a leading entertainment service with over 300 million paid memberships worldwide. They recently launched a lower-priced ads-supported tier and are seeking founding members for their Ads Data Science and Engineering team. The team focuses on building analytics tools, predictive models, and algorithms to create more choices and joy for members while providing a premium TV brand experience for advertisers. They are looking for a Staff Analytics Engineer to lead analytics initiatives for the rapidly growing Live Events space, including NFL and WWE. The role involves defining analytics frameworks, building scalable roadmaps, developing cross-functional partnerships, and delivering technically robust solutions.

Principal Product Manager - Games, Social Platform

Company: Netflix

Location: USA

Posted Nov 17, 2025

Netflix is a leading entertainment service with over 300 million paid memberships worldwide. The company is focused on continuously improving its products and delivering new experiences to delight and entertain its growing membership. The Principal Product Manager for Games Social Platform is a senior cross-functional leader responsible for developing and executing the roadmap for bringing members together to play games via social experiences.

Data Scientist (L5) - Customer Service

Company: Netflix

Location: USA

Posted Nov 17, 2025

Netflix is a leading entertainment service with over 300 million paid memberships worldwide. The company values data science and customer service to deliver top-notch experiences aligned with its business strategy. The role involves leading the evolution of customer service metrics, partnering with various teams, and expanding the use of metrics across Netflix.

Software Engineer 4 - Web & TV Player

Company: Netflix

Location: USA

Posted Nov 17, 2025

Netflix is a leading entertainment service with over 300 million paid memberships worldwide. The Web & TV Player team is responsible for playback functionality across various platforms, managing aspects like state machine, license management, and streaming media delivery. The team comprises engineers with diverse expertise and collaborates with other teams for product development and experimentation.

Distributed Systems Engineer (L5) - Content & Business Products

Company: Netflix

Location: USA

Posted Nov 17, 2025

Netflix is a leading entertainment service with over 300 million paid memberships worldwide. The Content & Business Products Engineering team builds products and services to optimize content creation, from planning to distribution. They are seeking talented distributed systems engineers to help scale their efforts globally and work on projects like Squid Game, Stranger Things, and The Queen's Gambit.

Web Software Engineer 4 - Client API Foundations

Company: Netflix

Location: USA

Posted Nov 17, 2025

Netflix is a leading entertainment service with over 300 million paid memberships worldwide. The company offers a wide variety of TV series, films, and games across different genres and languages. Netflix's commerce engineering team is responsible for driving subscriber growth and increasing value from each member. The team collaborates with cross-functional teams on initiatives focused on acquisition, retention, plans, pricing, user identity, customer support, and more. They build and maintain foundational systems powering billing, payments processing, identity, and the consumer web application platform at Netflix.

Senior Software Engineer (L5) - Open Connect Edge Accelerator

Company: Netflix

Location: USA

Posted Nov 17, 2025

Netflix describes its global entertainment services and Open Connect CDN infrastructure, outlines a senior software engineer role with technical requirements, and details compensation and benefits. The text emphasizes company culture, diversity, and job opportunities.

Software Engineer L5 - Offline Inference, Machine Learning Platform

Company: Netflix

Location: USA

Posted Nov 17, 2025

Netflix promotes its leading entertainment services and seeks a Software Engineer L5 to join their Offline Inference team, emphasizing scalable ML infrastructure and competitive benefits.

Research Scientist/Engineer L5/L6 - AI for Member Systems

Company: Netflix

Location: USA

Posted Nov 17, 2025

Netflix is a leading entertainment service with over 300 million paid memberships worldwide. The company invests in understanding members and building personalized experiences to help them find their next favorite story. Applied machine learning research at Netflix drives various aspects of the business, including personalization, recommendations, search, content understanding, messaging, targeting, new member acquisition, and more. The company seeks exceptional individuals to join their team as full-time research scientists to drive applied research and develop production-ready systems.

Frequently Asked Questions

What are the typical salary ranges for Customer Success roles at different seniority levels?
Entry‑level CSMs earn $55k–$70k, mid‑level (2–5 yrs) $70k–$90k, senior (5+ yrs) $90k–$120k, and Director/VP roles $120k–$160k+ in the U.S., with higher ranges in tech hubs.
What skills and certifications are most valuable for Customer Success professionals?
Proficiency in Gainsight, Totango, or Zendesk, data analysis with SQL or Excel, strong communication, and certifications like Gainsight Certified Success Manager (GCSM) or Certified Customer Success Manager (CCSM) boost credibility.
Are Customer Success positions available for remote work?
Yes—over 80% of openings allow full‑time remote or hybrid arrangements, especially in SaaS, fintech, and e‑commerce sectors. Remote roles often require 24/7 availability for global accounts.
What career progression paths exist within Customer Success?
Typical progression moves from Onboarding Specialist to CSM, then to Senior CSM or Account Manager, followed by Customer Success Manager Lead, Director, and VP of Customer Success, with each step adding strategic and budget‑ownership responsibilities.
What are the current industry trends shaping Customer Success?
Trends include AI‑driven health metrics, proactive churn prevention, cross‑sell automation, and the rise of Customer Success Ops teams that focus on process scale and data governance.

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