Customer Success Jobs in Washington DC

50,146 open positions · Updated daily

Looking for Customer Success jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Success position in the Washington DC area.

Enterprise Account Executive, Core, Public Sector: Federal Civilian: Dept of Commerce-NSFA

Company: Salesforce

Location: Washington, DC

Posted Jan 23, 2025

Salesforce, a leading company in AI, data, and CRM, is seeking experienced sales professionals for roles in Federal Civilian Agencies, specifically the National Science Foundation Agency. The role involves selling Salesforce's product portfolio, generating new business, and driving strategic initiatives. Preferred candidates have strong sales forecasting skills, enterprise sales experience, and understanding of PUBSEC systems and security guidelines. Salesforce offers comprehensive onboarding, benefits, and a commitment to equality and community service.

Vice President, Federal Sales Executive

Company: BlackLine

Location: Washington, DC

Posted Jan 23, 2025

BlackLine, a leading provider of cloud software automating the financial close process, is seeking a Vice President, Federal Sales Executive. This role involves driving net new business within the federal government, specifically targeting the office of the CFO. The ideal candidate will leverage expertise in federal procurement, understand CFO office buying behaviors, and strategically position BlackLine's solutions. The position offers the chance to pioneer a new market and contribute to BlackLine's long-term success in the federal space. Key responsibilities include driving market growth, maintaining knowledge of federal contracting vehicles, fostering relationships with federal partners, and developing comprehensive sales strategies. The role requires 10+ years of relevant experience in federal sales or business development, expertise in federal contracting vehicles, and strong relationship-building skills.

Sales Development Representative, Enterprise

Company: FiscalNote

Location: Washington, DC

Posted Jan 23, 2025

FiscalNote is seeking an Enterprise Sales Development Representative (SDR) to join their dynamic team. The role involves prospecting and connecting with key executives, developing leads, and creating growth opportunities. The successful candidate will partner with an Account Executive to strategize and reach potential clients, solidifying FiscalNote's presence in the enterprise segment. The company offers a competitive base salary, a collaborative and supportive team environment, and opportunities for professional development. FiscalNote values intellectual curiosity, clear communication, and a relentless drive to succeed. The ideal candidate will have a Bachelor's degree, strong communication skills, and some experience in business development or client outreach. FiscalNote is committed to diversity and inclusion, and is currently conducting virtual interviews and onboarding due to COVID-19.

Cyber Threat Purple Team

Company: Bank of America

Location: Washington, DC

Posted Jan 23, 2025

Bank of America is recruiting for a Senior Purple Team member to join their Cyber Threat Hunt, Intelligence and Defense organization. The role involves reviewing, developing, testing, and implementing security initiatives, supporting vulnerability research, and assisting in high-impact incident response. The ideal candidate should have extensive experience in offensive and defensive security roles, a strong understanding of Windows security mechanisms, and networking concepts. They should also be able to communicate technical information to diverse audiences and work effectively across a complex, geographically dispersed organization.

Technical Product Manager

Company: Booking.com

Location: Washington, DC

Posted Jan 23, 2025

Shift Supervisor Trainee

Company: CVS Health

Location: Washington, DC

Posted Jan 23, 2025

CVS Health is offering a Shift Supervisor Trainee position, an entry-level role designed to prepare employees for higher-level supervisory roles. The role involves working effectively with store management and crews, supervising activities, and ensuring smooth store operations. The company emphasizes a human-centric approach to healthcare, focusing on personal, convenient, and affordable solutions. Upon successful completion of the training, trainees can be considered for Operations Supervisor or Shift Supervisor positions. The role requires deductive reasoning, analytical skills, and computer skills, with a flexible schedule including early mornings, overnight, and weekend shifts. The company offers a competitive pay range, comprehensive benefits, and various well-being programs.

Host-Hostess - District E-Sports

Company: Aramark

Location: Washington, DC

Posted Jan 23, 2025

Aramark is seeking a Host/Hostess with excellent guest service skills, organizational abilities, and a positive demeanor. The role involves greeting and seating guests, accommodating special needs, maintaining cleanliness, and collaborating with kitchen staff. Previous experience in food service is preferred. The position offers competitive compensation ranging from $17.00 to $17.00 per hour, along with benefits including medical, dental, vision, and retirement savings plans. Aramark values diversity and equal employment opportunities.

Knowledge Management Director

Company: Bixal

Location: Washington, DC

Posted Jan 23, 2025

Bixal, a consulting firm based in Fairfax, VA, is seeking a Knowledge Management (KM) Director for a nine-year Comprehensive Technical Assistance project. The role involves strategic leadership in knowledge management, developing dissemination strategies, creating knowledge products, and managing content for knowledge platforms. The KM Director will also organize learning events, facilitate collaboration, and monitor analytics to enhance knowledge-sharing. This full-time position, contingent on contract award, offers a unique opportunity to make a significant impact on a project aligned with Bixal's mission. Qualifications include a bachelor's degree, at least 8 years of related experience, and proven team lead experience in knowledge management. Preferred qualifications include a master's degree, experience with USAID-funded projects in global health supply chain, and knowledge of knowledge management platforms in the developing world.

Regional Associate Sales Representative - Chesapeake Bay - Orthopedic Instruments

Company: Stryker

Location: Washington, DC

Posted Jan 23, 2025

Stryker, a renowned medical technology company, is seeking an Orthopaedic Instruments Associate Sales Representative. The role involves promoting and selling Stryker's Orthopaedic Instruments products, conducting product evaluations, and providing excellent customer service. The ideal candidate should be a challenger, team player, charismatic networker, strategic closer, customer-oriented achiever, and game changer. They should possess a Bachelor's Degree, 1-2 years of medical sales experience, and be comfortable with 20% travel. Stryker offers comprehensive benefits, in-house product training, and a competitive work environment. The company is committed to making healthcare better through innovative products and services.

Frequently Asked Questions

What are the typical salary ranges for Customer Success roles at different seniority levels?
Entry‑level CSMs earn $55k–$70k, mid‑level (2–5 yrs) $70k–$90k, senior (5+ yrs) $90k–$120k, and Director/VP roles $120k–$160k+ in the U.S., with higher ranges in tech hubs.
What skills and certifications are most valuable for Customer Success professionals?
Proficiency in Gainsight, Totango, or Zendesk, data analysis with SQL or Excel, strong communication, and certifications like Gainsight Certified Success Manager (GCSM) or Certified Customer Success Manager (CCSM) boost credibility.
Are Customer Success positions available for remote work?
Yes—over 80% of openings allow full‑time remote or hybrid arrangements, especially in SaaS, fintech, and e‑commerce sectors. Remote roles often require 24/7 availability for global accounts.
What career progression paths exist within Customer Success?
Typical progression moves from Onboarding Specialist to CSM, then to Senior CSM or Account Manager, followed by Customer Success Manager Lead, Director, and VP of Customer Success, with each step adding strategic and budget‑ownership responsibilities.
What are the current industry trends shaping Customer Success?
Trends include AI‑driven health metrics, proactive churn prevention, cross‑sell automation, and the rise of Customer Success Ops teams that focus on process scale and data governance.

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