Customer Success Jobs in Washington DC

50,163 open positions · Updated daily

Looking for Customer Success jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Success position in the Washington DC area.

Part Time Teller, Flourtown, PA

Company: Santander US

Location: Fort Washington, PA

Posted Nov 09, 2024

The job posting is for a Part Time Teller position at Santander Bank in Flourtown, PA. The role involves acting as the first point of contact for clients, resolving their issues, processing transactions, and selling products/services. Essential duties include providing exceptional customer service, adhering to safe deposit box procedures, educating customers about bank products, and assisting in exceeding service goals. Qualifications include a high school diploma or equivalent, cash handling experience, superior customer service skills, general math skills, detail orientation, and excellent communication skills. The employer values diversity and is an equal opportunity employer.

Senior Product Portfolio Lead (Manager) - Identity and Access Management (IAM)

Company: Bank of America

Location: Washington, DC

Posted Nov 09, 2024

Bank of America is seeking a Senior Product Portfolio Lead for Identity and Access Management (IAM). The role involves leading the IAM Product team, driving product strategy, and implementing cloud-native Identity and Entitlement controls. The ideal candidate should have 7+ years of experience in IAM, Product Management, or a related field, with a strong understanding of IAM concepts and technologies. They should excel in strategic planning, execution, and have exceptional interpersonal skills. The position offers a competitive salary range of USD 115,800.00 - 215,000.00 per year, along with benefits and opportunities for career growth.

Manager, IT Operations and Support

Company: The Washington Post

Location: Washington, DC

Posted Nov 09, 2024

The Manager, IT Operations and Support at The Washington Post is a critical role that involves leading a team to ensure smooth and effective operation of 24x7 IT functions. This includes planning, overseeing, and troubleshooting IT operations, aligning with organizational goals, and providing guidance to IT teams. The role also involves identifying new technology trends, recommending solutions, and participating in IT budget planning. Compliance with IT policies and regulations is also a key responsibility. The ideal candidate should have a Bachelor's degree in IT or related field, 5+ years of IT experience, and expertise in Help Desk operations, Endpoint Engineering, IT procurement, and platform/application management. Strong leadership, communication, problem-solving, and customer focus skills are required. The role offers a competitive salary range of $119,700.00 - $199,300.00 USD Annual, along with comprehensive benefits.

Deputy Director of Project Management

Company: Department of Energy - Department of Energy - Agency Wide

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 09, 2024

The Department of Energy's Office of Manufacturing and Energy Management Supply Chain is seeking a dynamic, innovative executive for the role of Deputy Director for Project Management. The position requires U.S. citizenship, a clean background investigation, and completion of a public financial disclosure report. Applicants must have extensive executive leadership experience, demonstrated project management skills, and the ability to lead people and build coalitions. The application process is resume-based, and the resume must clearly document the Executive Core Qualifications (ECQs) and Mandatory Technical Qualifications (MTQs). No specific education requirements are stated.

Deputy Vice Chairman/Veterans Law Judge

Company: Department of Veterans Affairs - Board of Veterans' Appeals

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 09, 2024

The Board of Veterans' Appeals is dedicated to resolving veterans' appeals under the law, acting as the Secretary of Veterans Affairs' representative in deciding legal and factual questions affecting benefit provision. The role requires US citizenship, SES appointment, Selective Service registration for males, background investigation, drug screening, and public financial disclosure. A LL.B., J.D., or LL.M. degree and active bar membership are necessary. The position demands extensive experience in managing large organizations, strategic change, leading people, delivering results, business acumen, and coalition building. Applicants must also demonstrate expertise in overseeing complex legal work and handling formal hearings, litigation, and administrative law determinations.

Support Associate Level IV

Company: CGI

Location: Washington, DC

Posted Nov 09, 2024

The Support Associate Level IV position involves providing comprehensive support to the customer service and adjudication departments. Key responsibilities include performing clerical tasks, utilizing office equipment and machinery for passport processing, and maintaining various databases. The role requires strong data entry skills, ability to multi-task, and excellent customer service. US Citizenship is mandatory due to government contract requirements. The position also involves training lower-level associates, interfacing with passport applicants, and handling urgent requests. The ideal candidate should have a Bachelor's Degree or equivalent experience, strong office software skills, and good hand-eye coordination.

Refreshments Operator - Baltimore-Washington

Company: Aramark

Location: Washington, DC

Posted Nov 09, 2024

The Refreshments Operator I role at Aramark involves providing excellent customer service, ensuring products are stocked appropriately, and maintaining equipment. Key responsibilities include unloading and stocking daily inventory, managing ordering and delivery, communicating with customers about new products, and using a laptop for stock management and invoicing. The role requires one to two years of experience in customer service, strong communication skills, and a valid driver's license. Aramark offers competitive compensation, benefits, and opportunities for professional growth.

RN Home Health Hospice Visiting Nurse 36 Hours Seattle

Company: Kaiser Permanente

Location: Seattle, Washington

Posted Nov 09, 2024

The job description outlines a comprehensive skilled nursing role, primarily in home health, palliative care, and hospice programs. The RN is expected to provide care, develop plans of care, manage pain and symptoms, and collaborate with interdisciplinary teams. Essential responsibilities include accurate record-keeping, adherence to safety standards, and performing skilled procedures. The RN must also communicate effectively with patients, families, and healthcare providers, and participate in quality care and cost-saving measures. Basic qualifications include a minimum of two years of RN experience, an Associates degree in Nursing, a valid RN license, and basic laptop skills. Preferred qualifications include Horizon for home care system experience and a Bachelor's degree in Nursing.

Information Technology (Cybersecurity Specialist)

Company: Department of Homeland Security - U.S. Secret Service

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 09, 2024

This job announcement is for a position in the Office of Technical Development and Mission Support, Technical Security Division of the United States Secret Service. The role involves providing a secure environment for high-profile individuals like the President and Vice President. Key requirements include U.S. citizenship, a top-secret Tier 5 clearance, and willingness to undergo a polygraph test. Applicants must have experience in IT security, demonstrating attention to detail, customer service, oral communication, and problem-solving skills. The GS-13 level position requires one year of specialized experience in cybersecurity compliance, data analysis, and policy development. No educational substitution is allowed for experience. The Department of Homeland Security offers competitive salaries and benefits, including health, dental, vision, life, and long-term care insurance, retirement plan, and paid federal holidays.

Practical Nurse - Patient Aligned Care Team

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Richland, Washington Richland, Washington

Posted Nov 09, 2024

The Licensed Practical Nurse (LPN) supports the Patient-Aligned Care Team (PACT) in a Primary Care Outpatient Clinic, greeting Veterans, gathering data, and communicating it to the RN or provider. The LPN ensures smooth clinic flow by assisting Veterans through the clinic environment. Requirements include U.S. citizenship, graduation from an approved practical nursing school, active LPN licensure, and English proficiency.

IT SPECIALIST (DATA MANAGEMENT) (STEM)

Company: Department of Defense - Defense Intelligence Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 09, 2024

The text outlines the commitments of an agency, which include teamwork, integrity, excellence, and service. The agency values partnership across all levels and organizational boundaries, adherence to legal and ethical principles, unrivaled defense intelligence expertise, and prioritizing national welfare over personal interest. The agency also details requirements for employment, including U.S. citizenship, drug test, and security investigation. Qualifications for the role involve complex analytical skills, data management, and strategic planning. Highly desired skills include experience with cloud computing, technical oversight of data engineers, and working in high-pressure environments. Minimum qualifications include IT-related experience, attention to detail, customer service, oral communication, and problem-solving skills. The agency emphasizes a commitment to non-discrimination and offers comprehensive benefits to its employees.

Engineering Manager - Arc Cloud Platform Frameworks

Company: The Washington Post

Location: Washington, DC

Posted Nov 09, 2024

Arc XP, a cloud-based digital experience platform by The Washington Post, is seeking an Engineering Manager to lead development on its core rendering stack, including the PageBuilder Engine. This role involves working closely with various Arc product teams to enable innovative experiences and ensure a cutting-edge experience for Arc customers. The ideal candidate should have 6+ years of software engineering experience, 2+ years as a people leader, and expertise in AWS Lambda, serverless frameworks, React, and other relevant technologies. They should also possess strong leadership, communication, and project management skills.

Frequently Asked Questions

What are the typical salary ranges for Customer Success roles at different seniority levels?
Entry‑level CSMs earn $55k–$70k, mid‑level (2–5 yrs) $70k–$90k, senior (5+ yrs) $90k–$120k, and Director/VP roles $120k–$160k+ in the U.S., with higher ranges in tech hubs.
What skills and certifications are most valuable for Customer Success professionals?
Proficiency in Gainsight, Totango, or Zendesk, data analysis with SQL or Excel, strong communication, and certifications like Gainsight Certified Success Manager (GCSM) or Certified Customer Success Manager (CCSM) boost credibility.
Are Customer Success positions available for remote work?
Yes—over 80% of openings allow full‑time remote or hybrid arrangements, especially in SaaS, fintech, and e‑commerce sectors. Remote roles often require 24/7 availability for global accounts.
What career progression paths exist within Customer Success?
Typical progression moves from Onboarding Specialist to CSM, then to Senior CSM or Account Manager, followed by Customer Success Manager Lead, Director, and VP of Customer Success, with each step adding strategic and budget‑ownership responsibilities.
What are the current industry trends shaping Customer Success?
Trends include AI‑driven health metrics, proactive churn prevention, cross‑sell automation, and the rise of Customer Success Ops teams that focus on process scale and data governance.

Related Pages