Customer Success Jobs

979,932 open positions · Updated daily

Customer Success sits at the intersection of product, sales, and support, making it a high‑growth area as SaaS firms chase net revenue retention. Companies are now investing in AI‑driven health scoring and proactive churn alerts, creating an urgent need for analysts who can translate data into action.

Roles range from Customer Success Manager (CSM) and Onboarding Specialist to Renewal Lead and Enterprise Success Engineer. A CSM maps the customer journey, uses tools like Gainsight, Totango, or ChurnZero to track health scores, and coordinates cross‑functional initiatives. Onboarding Specialists focus on rapid first‑month adoption, while Renewal Leads drive quarterly business reviews and expansion negotiations. Enterprise Success Engineers dive into API integrations and custom dashboards, turning technical support into strategic partnership.

Salary transparency is vital for success professionals because it aligns compensation with key performance indicators such as Net Promoter Score, churn rate, and expansion revenue. Knowing the exact pay range for each role helps talent negotiate based on impact, ensures equity across remote teams, and signals that a company values measurable customer outcomes.

Technical Support Intern - Hardware and Software Products

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This text describes an IBM Technical Support Professional Intern role, highlighting requirements for technical expertise, collaboration, and problem-solving skills in a growth-oriented environment. It emphasizes IBM's infrastructure capabilities and the importance of innovation in addressing modern technological challenges.

Application Developer

Company: IBM

Location: Jakarta, ID

Posted Dec 09, 2025

This role involves collaborating with clients on hybrid cloud and AI projects, emphasizing innovation, career growth, and technical expertise in software development. The position highlights opportunities for impactful problem-solving, strategic stakeholder engagement, and working with cutting-edge technologies.

SAP MM Team Leader

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This text describes a career opportunity at IBM Consulting, emphasizing collaboration with global clients, innovation in hybrid cloud and AI, and career growth through technical expertise and leadership roles. It highlights the impact of SAP MM solutions and the importance of curiosity and continuous learning in the role.

Salesforce Developer - Japanese Bilingual

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This text describes a Software Developer role at IBM Consulting, emphasizing collaboration with global clients, career growth opportunities, and technical expertise in hybrid cloud and AI solutions. It highlights the importance of curiosity, innovation, and proficiency in Salesforce and Japanese language skills.

PROCESS DELIVERY SPECIALIST-LEASE AND CONTRACT ADMINISTRATION

Company: IBM

Location: Chennai, IN

Posted Dec 09, 2025

This job description highlights a career in IBM Consulting focused on global client collaboration, digital transformation, and innovation. It emphasizes opportunities for career growth, strategic partnerships, and impactful work with industry leaders through technology platforms and mentorship.

Manager - Finance & Administration Delivery - Order to Cash

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This job description outlines a managerial role in IBM Consulting focused on customer relationship management, digital transformation, and global collaboration. It emphasizes career growth, innovative problem-solving, and strategic leadership in finance and administration.

PROCESS INNOVATION PROFESSIONAL-RECORD TO REPORT

Company: IBM

Location: Chennai, IN

Posted Dec 09, 2025

This job description outlines an Assistant Manager role in IBM Consulting, emphasizing collaboration with global clients, career growth opportunities, and technical expertise in accounting processes. It highlights the company's focus on innovation, learning, and impactful work across industries.

Apptio Marketing Development Representative

Company: IBM

Location: London, GB

Posted Dec 09, 2025

The text describes a sales role at Apptio, highlighting opportunities for career growth, enterprise software sales, and collaboration with cross-functional teams. It emphasizes skills in prospecting, CRM usage, and delivering value-added insights while working in a dynamic, fast-growing environment.

Process Delivery Specialist-Record to Report

Company: IBM

Location: GUADALAJARA, MX

Posted Dec 09, 2025

IBM promotes innovation and open hybrid cloud solutions, seeking a detail-oriented professional with accounting/finance expertise and strong analytical skills for a dynamic consulting role.

Package Consultant SAP HANA FSCM. Cash & Liquidity, BCM

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

The text describes a senior SAP Consultant role at IBM Consulting, emphasizing collaboration with clients, innovation in hybrid cloud and AI, career growth opportunities, and expertise in SAP CLM and BCM. It highlights the importance of technical skills, compliance, and strategic partnerships in delivering impactful solutions.

Senior Technical Account Manager - Storage

Company: IBM

Location: BRISBANE, AU

Posted Dec 09, 2025

This job description outlines a Technical Account Manager role with opportunities for growth, client relationship development, and technical expertise expansion. The position involves remote support, collaboration with teams, and working with IBM storage products, offering visibility across multiple organizational levels.

SAP S/4HANA Defense & Security Delivery Manager

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

The text describes a career in IBM Consulting emphasizing collaboration with global clients, innovation in hybrid cloud and AI, and opportunities for career growth. It outlines responsibilities as a Delivery Lead, required expertise in SAP solutions, and preferred skills like multilingual communication and cross-timezone teamwork.

Frequently Asked Questions

What are the typical salary ranges for Customer Success roles at different seniority levels?
Entry‑level CSMs earn $55k–$70k, mid‑level (2–5 yrs) $70k–$90k, senior (5+ yrs) $90k–$120k, and Director/VP roles $120k–$160k+ in the U.S., with higher ranges in tech hubs.
What skills and certifications are most valuable for Customer Success professionals?
Proficiency in Gainsight, Totango, or Zendesk, data analysis with SQL or Excel, strong communication, and certifications like Gainsight Certified Success Manager (GCSM) or Certified Customer Success Manager (CCSM) boost credibility.
Are Customer Success positions available for remote work?
Yes—over 80% of openings allow full‑time remote or hybrid arrangements, especially in SaaS, fintech, and e‑commerce sectors. Remote roles often require 24/7 availability for global accounts.
What career progression paths exist within Customer Success?
Typical progression moves from Onboarding Specialist to CSM, then to Senior CSM or Account Manager, followed by Customer Success Manager Lead, Director, and VP of Customer Success, with each step adding strategic and budget‑ownership responsibilities.
What are the current industry trends shaping Customer Success?
Trends include AI‑driven health metrics, proactive churn prevention, cross‑sell automation, and the rise of Customer Success Ops teams that focus on process scale and data governance.

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