Customer Success Jobs

979,932 open positions · Updated daily

Customer Success sits at the intersection of product, sales, and support, making it a high‑growth area as SaaS firms chase net revenue retention. Companies are now investing in AI‑driven health scoring and proactive churn alerts, creating an urgent need for analysts who can translate data into action.

Roles range from Customer Success Manager (CSM) and Onboarding Specialist to Renewal Lead and Enterprise Success Engineer. A CSM maps the customer journey, uses tools like Gainsight, Totango, or ChurnZero to track health scores, and coordinates cross‑functional initiatives. Onboarding Specialists focus on rapid first‑month adoption, while Renewal Leads drive quarterly business reviews and expansion negotiations. Enterprise Success Engineers dive into API integrations and custom dashboards, turning technical support into strategic partnership.

Salary transparency is vital for success professionals because it aligns compensation with key performance indicators such as Net Promoter Score, churn rate, and expansion revenue. Knowing the exact pay range for each role helps talent negotiate based on impact, ensures equity across remote teams, and signals that a company values measurable customer outcomes.

Data Scientist - Generative AI

Company: IBM

Location: Gurgaon, IN

Posted Dec 09, 2025

This job description highlights a career in IBM Consulting focused on designing and implementing Generative AI solutions, emphasizing collaboration with clients, technical expertise in hybrid cloud and AI, and long-term career growth opportunities. The role requires experience in AI architecture, stakeholder management, and technical stacks like AWS, Azure, and WatsonX, while promoting innovation and impactful client outcomes.

Integration Java Developer

Company: IBM

Location: Bucharest, RO

Posted Dec 09, 2025

This job posting seeks an API Developer for the CBS Integration team in Bucharest, requiring expertise in Java, API development, and integration technologies. Responsibilities include designing, testing, and documenting APIs, collaborating with PMs and architects, and ensuring secure and high-performing solutions. The role offers opportunities to work with cutting-edge technologies and engage in strategic discussions with stakeholders.

Process Functional Consultant and Solution Architect - SAP Master Data Governance

Company: IBM

Location: Riyadh, SA

Posted Dec 09, 2025

This text describes a senior-level SAP Master Data Governance role with opportunities to lead complex projects, collaborate with global clients, and leverage IBM's technology platforms. It emphasizes technical expertise, leadership skills, and career growth in a strategic consulting environment.

SAP SD Lead | Projeto SAP S/4HANA

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

The text describes a career in IBM Consulting focused on hybrid cloud and AI solutions, emphasizing collaboration with clients, professional growth opportunities, and technical expertise in SAP implementations. It highlights a supportive work environment with global delivery centers and emphasizes curiosity, innovation, and long-term career development.

SAP Data Lead

Company: IBM

Location: COPENHAGEN, DK

Posted Dec 09, 2025

This job description highlights a career in IBM Consulting with opportunities for longterm client collaboration, career growth, and impactful work on hybrid cloud and AI projects. The role requires expertise in SAP HANA MDG and offers professional development in a supportive environment.

Product Owner with technical background (f/m/x)

Company: IBM

Location: Guemligen, CH

Posted Dec 09, 2025

This text describes a technical consulting role at IBM with opportunities for career growth, collaboration with global clients, and technical expertise in areas like Java, Angular, and SAFe methodology. It highlights benefits such as training, certification programs, and work on innovative projects involving Swiss social insurance systems.

SAP S/4HANA HCM Senior Consultant

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

The text describes a career in IBM Consulting focused on collaboration, innovation, and impactful client solutions. It highlights opportunities to work with industry leaders, leverage technology platforms, and drive growth through strategic partnerships and technical expertise.

Senior Customer Success Engineer

Company: IBM

Location: Seoul, KR

Posted Dec 09, 2025

This job description highlights a career at IBM Software focusing on customer success engineering, technical expertise, and cloud solutions. The role involves supporting customers with HashiCorp tools, driving adoption, and ensuring efficient cloud implementations. Requirements include technical proficiency, bilingual skills, and experience with DevOps tools.

金融業界向け PM

Company: IBM

Location: Tokyo, JP

Posted Dec 09, 2025

IBM Consulting offers roles in hybrid cloud and AI projects, emphasizing collaboration, innovation, and professional growth with opportunities for impactful client work and career development.

SAP S/4HANA Infrastructure Lead (BASIS)

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

The job description outlines a role in IBM Consulting focusing on SAP S4HANA infrastructure, emphasizing collaboration, innovation, and technical expertise. It highlights career growth opportunities and required qualifications for senior-level positions involving cloud and on-premise SAP implementations.

SAP EAM Data Governance Package Consultant Lead

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This job description outlines an SAP consultant role at IBM requiring expertise in Plant Maintenance, leadership skills, and technical knowledge. It emphasizes experience with SAP modules, project management, and data governance.

[IBM Japan:iX] UI/UX Designer・Design Consultant

Company: IBM

Location: Tokyo, JP

Posted Dec 09, 2025

The text describes a career in IBM Consulting emphasizing collaboration, innovation, and global impact. It highlights opportunities for growth, technology expertise, and a culture of evolution. Required skills include Japanese proficiency, design experience, and technical knowledge.

Frequently Asked Questions

What are the typical salary ranges for Customer Success roles at different seniority levels?
Entry‑level CSMs earn $55k–$70k, mid‑level (2–5 yrs) $70k–$90k, senior (5+ yrs) $90k–$120k, and Director/VP roles $120k–$160k+ in the U.S., with higher ranges in tech hubs.
What skills and certifications are most valuable for Customer Success professionals?
Proficiency in Gainsight, Totango, or Zendesk, data analysis with SQL or Excel, strong communication, and certifications like Gainsight Certified Success Manager (GCSM) or Certified Customer Success Manager (CCSM) boost credibility.
Are Customer Success positions available for remote work?
Yes—over 80% of openings allow full‑time remote or hybrid arrangements, especially in SaaS, fintech, and e‑commerce sectors. Remote roles often require 24/7 availability for global accounts.
What career progression paths exist within Customer Success?
Typical progression moves from Onboarding Specialist to CSM, then to Senior CSM or Account Manager, followed by Customer Success Manager Lead, Director, and VP of Customer Success, with each step adding strategic and budget‑ownership responsibilities.
What are the current industry trends shaping Customer Success?
Trends include AI‑driven health metrics, proactive churn prevention, cross‑sell automation, and the rise of Customer Success Ops teams that focus on process scale and data governance.

Related Pages