Customer Success Jobs

979,932 open positions · Updated daily

Customer Success sits at the intersection of product, sales, and support, making it a high‑growth area as SaaS firms chase net revenue retention. Companies are now investing in AI‑driven health scoring and proactive churn alerts, creating an urgent need for analysts who can translate data into action.

Roles range from Customer Success Manager (CSM) and Onboarding Specialist to Renewal Lead and Enterprise Success Engineer. A CSM maps the customer journey, uses tools like Gainsight, Totango, or ChurnZero to track health scores, and coordinates cross‑functional initiatives. Onboarding Specialists focus on rapid first‑month adoption, while Renewal Leads drive quarterly business reviews and expansion negotiations. Enterprise Success Engineers dive into API integrations and custom dashboards, turning technical support into strategic partnership.

Salary transparency is vital for success professionals because it aligns compensation with key performance indicators such as Net Promoter Score, churn rate, and expansion revenue. Knowing the exact pay range for each role helps talent negotiate based on impact, ensures equity across remote teams, and signals that a company values measurable customer outcomes.

Associate Security Engineer

Company: IBM

Location: Antwerpen, BE

Posted Dec 09, 2025

This role offers opportunities to work with global clients, leverage advanced technologies, and grow in a collaborative environment with career development prospects.

Promontory Snr Principal

Company: IBM

Location: SYDNEY, AU

Posted Dec 09, 2025

This text describes a Senior Principal role at IBM Promontory Australia, focusing on risk management, regulatory compliance, and client engagement. It outlines responsibilities such as leading projects, managing teams, and providing expert advice. The position requires strong leadership skills and experience in governance, risk management, and regulatory consulting.

Project Manager for Financial Services

Company: IBM

Location: Tokyo, JP

Posted Dec 09, 2025

This job description highlights a career in IBM Consulting focused on hybrid cloud and AI solutions for innovative companies. It emphasizes collaboration with clients, project management in financial industries, and professional growth opportunities through strategic partnerships and technology platforms.

Technology Sales Leader- Horizon Government

Company: IBM

Location: Gurgaon, IN

Posted Dec 09, 2025

The text describes a Technology Sales Leader role at IBM, emphasizing opportunities to drive technology strategy, manage client relationships, and execute sales to grow revenue. It highlights required skills like sales execution, industry knowledge, and client engagement, while promoting IBM's capabilities and innovation.

Engineering Manager, HashiCorp Production Safety

Company: IBM

Location: Austin, US

Posted Dec 09, 2025

This text describes a leadership role in IBM's Production Safety team, focusing on driving strategic vision, ensuring safe platform features, and fostering team growth. It highlights opportunities for collaboration, innovation, and impactful contributions to cloud solutions.

SAP Consultant

Company: IBM

Location: Tokyo, JP

Posted Dec 09, 2025

This text promotes IBM Consulting as a career opportunity emphasizing collaboration, innovation, and impactful work with global clients. It highlights growth potential, technological advancement, and a supportive culture for professional development.

OT Consultant

Company: IBM

Location: Mexico City, MX

Posted Dec 09, 2025

This role involves working with IBM's consulting teams to deliver technical expertise and innovation for clients globally. It emphasizes collaboration, career growth, and impactful work in cybersecurity and hybrid cloud solutions.

HashiCorp Senior Support Engineer (Secure)

Company: IBM

Location: MELBOURNE, AU

Posted Dec 09, 2025

This job description outlines a Senior Support Engineer role at HashiCorp, emphasizing troubleshooting, customer satisfaction, and collaboration. The position requires experience in DevOps, cloud platforms, and scripting, with remote work and occasional in-office collaboration.

AWSソリューションアーキテクト ※スカイアーチ出向

Company: IBM

Location: Tokyo, JP

Posted Dec 09, 2025

This job description outlines a role as an AWS Solutions Architect at IBM, focusing on designing cloud architectures, collaborating with teams, and leveraging AWS technologies for customer solutions. It emphasizes career growth, technical expertise, and opportunities to work on innovative projects.

Java Integration developer

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This role involves working with clients on hybrid cloud and AI projects, collaborating in innovation centers, and utilizing technologies like SpringBoot and Kafka to drive innovation and technical expertise.

Technical Support Engineer

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This job description highlights a Technical Support Engineer role at IBM focused on solving complex technical issues, supporting enterprise customers, and contributing to innovative cloud-native solutions. It emphasizes career growth, collaborative teamwork, and expertise in technologies like Kubernetes, Apache Cassandra, and cloud monitoring tools.

Sr. Engineer

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This text describes a senior engineering role at IBM focused on developing cloud-native infrastructure solutions. It highlights collaboration with cross-functional teams, contributions to HashiCorp products, and responsibilities involving system design, quality assurance, and mentorship. The role emphasizes innovation, scalability, and security in cloud environments.

Frequently Asked Questions

What are the typical salary ranges for Customer Success roles at different seniority levels?
Entry‑level CSMs earn $55k–$70k, mid‑level (2–5 yrs) $70k–$90k, senior (5+ yrs) $90k–$120k, and Director/VP roles $120k–$160k+ in the U.S., with higher ranges in tech hubs.
What skills and certifications are most valuable for Customer Success professionals?
Proficiency in Gainsight, Totango, or Zendesk, data analysis with SQL or Excel, strong communication, and certifications like Gainsight Certified Success Manager (GCSM) or Certified Customer Success Manager (CCSM) boost credibility.
Are Customer Success positions available for remote work?
Yes—over 80% of openings allow full‑time remote or hybrid arrangements, especially in SaaS, fintech, and e‑commerce sectors. Remote roles often require 24/7 availability for global accounts.
What career progression paths exist within Customer Success?
Typical progression moves from Onboarding Specialist to CSM, then to Senior CSM or Account Manager, followed by Customer Success Manager Lead, Director, and VP of Customer Success, with each step adding strategic and budget‑ownership responsibilities.
What are the current industry trends shaping Customer Success?
Trends include AI‑driven health metrics, proactive churn prevention, cross‑sell automation, and the rise of Customer Success Ops teams that focus on process scale and data governance.

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