Customer Success Jobs

980,199 open positions · Updated daily

Customer Success sits at the intersection of product, sales, and support, making it a high‑growth area as SaaS firms chase net revenue retention. Companies are now investing in AI‑driven health scoring and proactive churn alerts, creating an urgent need for analysts who can translate data into action.

Roles range from Customer Success Manager (CSM) and Onboarding Specialist to Renewal Lead and Enterprise Success Engineer. A CSM maps the customer journey, uses tools like Gainsight, Totango, or ChurnZero to track health scores, and coordinates cross‑functional initiatives. Onboarding Specialists focus on rapid first‑month adoption, while Renewal Leads drive quarterly business reviews and expansion negotiations. Enterprise Success Engineers dive into API integrations and custom dashboards, turning technical support into strategic partnership.

Salary transparency is vital for success professionals because it aligns compensation with key performance indicators such as Net Promoter Score, churn rate, and expansion revenue. Knowing the exact pay range for each role helps talent negotiate based on impact, ensures equity across remote teams, and signals that a company values measurable customer outcomes.

Package Consultant-SAP HANA FIN FI

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on working with clients globally to improve hybrid cloud and AI solutions. The role involves leading technical design and implementation of SAP solutions, partnering with cross-functional teams, and requiring extensive experience with SAP FICO and related modules.

Senior Application Architect (f/m/x)

Company: IBM

Location: Guemligen, CH

Posted Dec 04, 2025

The role involves working in IBM Consulting Client Innovation Centers Delivery Centers, collaborating with clients globally, and serving as an Architect to define solutions, guide technical teams, and collaborate with stakeholders. The position requires expertise in cloud solutions, SDLC, DevOps, and programming languages like Java and Python.

DB2 Modernization Jr Engineer

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

This role offers opportunities to work with IBM clients on innovative solutions, emphasizing collaboration and career growth. It highlights strong technical skills and a supportive environment for professional development.

Senior PLM (Product Lifecycle Manager) for FMCG and CPG clients (f/m/x)

Company: IBM

Location: Bussigny, CH

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on a role as a Senior PLM Product Lifecycle Manager for FMCG and CPG clients. The role involves providing strategic leadership, developing digital PLM initiatives, overseeing PLM integration with cutting-edge technologies, and ensuring project delivery. The position offers individual career growth, training opportunities, and the chance to work on large-scale projects in a knowledge-sharing culture.

Recruiter

Company: IBM

Location: Pune, IN

Posted Dec 04, 2025

The text describes a recruitment role at IBM, focusing on building talent for the company. The role involves working with hiring managers, sourcing candidates, and developing recruitment strategies. It requires a bachelor's degree, 3+ years of experience in talent acquisition, and knowledge of recruitment tools and technologies.

Senior MERN Cloud Full Stack

Company: IBM

Location: Giza, EG

Posted Dec 04, 2025

The job description for an Application Developer at IBM highlights the role's responsibilities in full-stack development, cloud integration, API integration, code quality, testing, collaboration, and continuous improvement. The position requires a bachelor's degree and 7-8 years of experience with cloud platforms and specific technical skills in frameworks like Node.js, React, and databases.

Softare Development Engineer II - HashiCorp Nomad

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Software, focusing on a role contributing to HashiCorp's offerings now part of IBM. The role involves building and maintaining Nomad, a distributed cluster orchestrator, and working on next-generation distributed systems for orchestration. The position requires 3+ years of software development experience and expertise in cluster orchestrators, schedulers, container technologies, and distributed systems.

IT Business Analyst - Risk (f/m/x)

Company: IBM

Location: Lancy, CH

Posted Dec 04, 2025

The role involves working in IBM Consulting Client Innovation Centers Delivery Centers, delivering technical and industry expertise to clients worldwide. The position requires 10+ years of experience as an IT Business Analyst with strong technical and functional knowledge in Risk Management. The role includes analyzing regulation, defining functional design specifications, managing vendor relationships, executing database scripts, liaising with the business, and providing guidance to project teams.

Package Specialist-SAP HANA FIN FI

Company: IBM

Location: Shanghai, CN

Posted Dec 04, 2025

The text describes a career in IBM Consulting, highlighting the opportunities for collaboration with clients, working with visionaries, and leveraging IBM's technology platforms. It emphasizes the importance of curiosity, continuous learning, and long-term career growth. The role of a senior SAP Consultant is also discussed, focusing on strategic solution focus, comprehensive solution delivery, and required technical expertise.

Application Architect-SAP Enterprise Integration

Company: IBM

Location: Hyderabad, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on Supply Chain roles. It highlights the need for extensive SAP functional experience, integration expertise, and collaboration skills. The role involves leading projects, developing eminence, and fostering collaboration within the organization.

Process Intelligence - Sr. Managing Consultant

Company: IBM

Location: New York, US

Posted Dec 04, 2025

IBM's Process Intelligence Practice is seeking a Senior Manager to lead and expand capabilities in process intelligence, process mining, and business transformation. The role involves developing GTM strategies, leading complex engagements, overseeing delivery teams, and collaborating on offering development. The ideal candidate has 7-10 years of experience in process intelligence, a proven track record in transformation projects, and strong leadership and communication skills.

Project Manager - Financial Services

Company: IBM

Location: Tokyo, JP

Posted Dec 04, 2025

The text describes a career in IBM Consulting, highlighting the opportunity to work with visionaries across industries, improve hybrid cloud and AI journeys, and drive digital and business transformation. It emphasizes the importance of curiosity, knowledge, and delivering high-quality solutions, particularly for clients in the financial industry.

Frequently Asked Questions

What are the typical salary ranges for Customer Success roles at different seniority levels?
Entry‑level CSMs earn $55k–$70k, mid‑level (2–5 yrs) $70k–$90k, senior (5+ yrs) $90k–$120k, and Director/VP roles $120k–$160k+ in the U.S., with higher ranges in tech hubs.
What skills and certifications are most valuable for Customer Success professionals?
Proficiency in Gainsight, Totango, or Zendesk, data analysis with SQL or Excel, strong communication, and certifications like Gainsight Certified Success Manager (GCSM) or Certified Customer Success Manager (CCSM) boost credibility.
Are Customer Success positions available for remote work?
Yes—over 80% of openings allow full‑time remote or hybrid arrangements, especially in SaaS, fintech, and e‑commerce sectors. Remote roles often require 24/7 availability for global accounts.
What career progression paths exist within Customer Success?
Typical progression moves from Onboarding Specialist to CSM, then to Senior CSM or Account Manager, followed by Customer Success Manager Lead, Director, and VP of Customer Success, with each step adding strategic and budget‑ownership responsibilities.
What are the current industry trends shaping Customer Success?
Trends include AI‑driven health metrics, proactive churn prevention, cross‑sell automation, and the rise of Customer Success Ops teams that focus on process scale and data governance.

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