Customer Success Jobs

980,626 open positions · Updated daily

Customer Success sits at the intersection of product, sales, and support, making it a high‑growth area as SaaS firms chase net revenue retention. Companies are now investing in AI‑driven health scoring and proactive churn alerts, creating an urgent need for analysts who can translate data into action.

Roles range from Customer Success Manager (CSM) and Onboarding Specialist to Renewal Lead and Enterprise Success Engineer. A CSM maps the customer journey, uses tools like Gainsight, Totango, or ChurnZero to track health scores, and coordinates cross‑functional initiatives. Onboarding Specialists focus on rapid first‑month adoption, while Renewal Leads drive quarterly business reviews and expansion negotiations. Enterprise Success Engineers dive into API integrations and custom dashboards, turning technical support into strategic partnership.

Salary transparency is vital for success professionals because it aligns compensation with key performance indicators such as Net Promoter Score, churn rate, and expansion revenue. Knowing the exact pay range for each role helps talent negotiate based on impact, ensures equity across remote teams, and signals that a company values measurable customer outcomes.

Sales Program Manager

Company: Stripe

Location: Remote

Posted Dec 01, 2025

Stripe is a financial infrastructure platform that helps businesses accept payments and grow revenue. The GTM Operations team partners with sales to drive initiatives and improve pipeline generation. The AMER Sales Programs Manager role involves collaborating with cross-functional teams to develop and implement sales programs, optimize processes, and measure results.

Staff Software Engineer - Data

Company: Stripe

Location: Remote

Posted Dec 01, 2025

Stripe is a financial infrastructure platform that enables businesses to accept payments and grow revenue. The Company Universe team focuses on data-driven solutions to support Sales, Marketing, and Self-Serve Growth. The role of Staff Software Engineer involves designing and developing data pipelines, applications, and tools to empower these teams and improve customer experiences.

Support Operations Manager

Company: Apollo.io

Location: USA

Posted Dec 01, 2025

Apollo is seeking a highly analytical Support Operations Manager to lead process improvement, automation, and AI adoption initiatives. The role involves building dashboards, conducting analyses, managing bonus programs, and championing AI-powered solutions to enhance support efficiency and scalability. The ideal candidate has 3-5 years of experience in support operations, program management, and AIdriven tools, with strong analytical and communication skills.

Business Development Manager - Connect

Company: PLACE Corporate Careers

Location: Remote

Posted Dec 01, 2025

Transactly is seeking a Business Development Manager to expand their Connect business by securing enterprise clients and cultivating partnerships. The role offers competitive compensation, remote flexibility, and opportunities to shape the future of real estate services through innovative solutions.

Data Scientist II - Growth Marketing

Company: Pinterest

Location: Remote

Posted Dec 01, 2025

Pinterest is seeking a Data Scientist to join their marketing team and drive revenue growth through advanced marketing measurement frameworks, statistical models, and data analysis. The role involves collaborating with cross-functional teams to optimize marketing strategies, assess campaign effectiveness, and provide actionable insights to leadership.

Deputy General Counsel

Company: Truv

Location: USA

Posted Dec 01, 2025

Truv is a financial data company revolutionizing payroll account access with innovative solutions and strong backing. They seek a Deputy General Counsel to lead legal operations, shape strategy, and support growth in a dynamic, remote environment offering competitive equity and impactful responsibilities.

Senior Product Counsel

Company: Mozilla

Location: USA

Posted Dec 01, 2025

Mozilla Corporation, a nonprofit-backed technology company, has shaped the internet for the better over the last 25 years. With a focus on privacy, transparency, and user empowerment, Mozilla develops products like Firefox and works on diverse areas including AI, social media, and security. The company is committed to making the internet better for people, not companies.

Senior Software Development Engineer in Test

Company: Recharge

Location: Remote

Posted Dec 01, 2025

The QA group at Recharge is responsible for maintaining high quality software products through automated testing, manual feature testing, and product reliability monitoring. As a senior SDET, you will work collaboratively with engineers and product counterparts to develop products, create automation tests, review merge requests, and apply your knowledge to engineering challenges. The company values execution, engineering excellence, communication, pragmatism, bias for action, kindness and respect, and ambition.

Resource Management Coordinator

Company: GuidePoint Security

Location: Remote

Posted Dec 01, 2025

The Resource Management Coordinator role involves strategic resource planning, project support, and stakeholder collaboration. It requires expertise in scheduling, systems proficiency, and analytical skills to ensure efficient delivery and team success.

QA/QC Manager - (Intimate Apparel)

Company: Trafilea

Location: China

Posted Dec 01, 2025

Trafilea is a consumer tech platform that builds and scales its own digitally native brands using AI and automation. They are seeking a QA & QC Manager to ensure product quality and lead transformation projects across apparel and beauty categories.

Technical Program Manager - Dropbox Dash

Company: Dropbox

Location: Remote

Posted Dec 01, 2025

Dropbox is seeking a highly skilled Technical Program Manager to lead engineering-wide programs for the Connectors team in Poland. The ideal candidate will have strong technical expertise, excellent communication skills, and experience managing large cross-functional programs. The role involves driving program development, aligning stakeholders, and ensuring successful delivery of strategic initiatives.

Senior Backend Engineer

Company: Cloudbeds

Location: Remote

Posted Dec 01, 2025

Cloudbeds is a global hospitality technology company that provides a unified platform for independent properties and hotel groups to transform operations and commercial strategy. The company offers AI-powered solutions to solve hoteliers' biggest challenges and has become the world's best hotel PMS solutions provider. The Senior Software Engineer role involves delivering exceptional product experiences to customers worldwide, working with a remote team, and contributing to the company's growth and success.

Frequently Asked Questions

What are the typical salary ranges for Customer Success roles at different seniority levels?
Entry‑level CSMs earn $55k–$70k, mid‑level (2–5 yrs) $70k–$90k, senior (5+ yrs) $90k–$120k, and Director/VP roles $120k–$160k+ in the U.S., with higher ranges in tech hubs.
What skills and certifications are most valuable for Customer Success professionals?
Proficiency in Gainsight, Totango, or Zendesk, data analysis with SQL or Excel, strong communication, and certifications like Gainsight Certified Success Manager (GCSM) or Certified Customer Success Manager (CCSM) boost credibility.
Are Customer Success positions available for remote work?
Yes—over 80% of openings allow full‑time remote or hybrid arrangements, especially in SaaS, fintech, and e‑commerce sectors. Remote roles often require 24/7 availability for global accounts.
What career progression paths exist within Customer Success?
Typical progression moves from Onboarding Specialist to CSM, then to Senior CSM or Account Manager, followed by Customer Success Manager Lead, Director, and VP of Customer Success, with each step adding strategic and budget‑ownership responsibilities.
What are the current industry trends shaping Customer Success?
Trends include AI‑driven health metrics, proactive churn prevention, cross‑sell automation, and the rise of Customer Success Ops teams that focus on process scale and data governance.

Related Pages