Customer Success Jobs

979,932 open positions · Updated daily

Customer Success sits at the intersection of product, sales, and support, making it a high‑growth area as SaaS firms chase net revenue retention. Companies are now investing in AI‑driven health scoring and proactive churn alerts, creating an urgent need for analysts who can translate data into action.

Roles range from Customer Success Manager (CSM) and Onboarding Specialist to Renewal Lead and Enterprise Success Engineer. A CSM maps the customer journey, uses tools like Gainsight, Totango, or ChurnZero to track health scores, and coordinates cross‑functional initiatives. Onboarding Specialists focus on rapid first‑month adoption, while Renewal Leads drive quarterly business reviews and expansion negotiations. Enterprise Success Engineers dive into API integrations and custom dashboards, turning technical support into strategic partnership.

Salary transparency is vital for success professionals because it aligns compensation with key performance indicators such as Net Promoter Score, churn rate, and expansion revenue. Knowing the exact pay range for each role helps talent negotiate based on impact, ensures equity across remote teams, and signals that a company values measurable customer outcomes.

DevSecOps Specialist

Company: IBM

Location: BANGALORE, IN

Posted Dec 18, 2025

The role involves DevSecOps engineering with responsibilities in infrastructure setup, code lifecycle management, and security compliance. IBM Cloud emphasizes growth, innovation, and expertise in cloud technologies.

Application Developer-Microsoft .NET Stack

Company: IBM

Location: Hyderabad, IN

Posted Dec 18, 2025

IBM Consulting offers a Software Developer role focusing on hybrid cloud and AI solutions, emphasizing collaboration, innovation, and professional growth with strong technical requirements.

Package Specialist-SAP Cloud Integration

Company: IBM

Location: Coimbatore, IN

Posted Dec 18, 2025

IBM Consulting offers roles focused on hybrid cloud and AI projects, emphasizing collaboration, innovation, and career growth. The position requires technical expertise in SAP CPI, strong communication skills, and experience in configuration management and testing.

CX Consultant

Company: IBM

Location: Tokyo, JP

Posted Dec 18, 2025

IBM Consulting offers career opportunities focused on hybrid cloud and AI solutions, emphasizing innovation, collaboration, and long-term growth through strategic partnerships and robust technology.

Business Transformation Consultant-IoT & PLM

Company: IBM

Location: Taipei, TW

Posted Dec 18, 2025

This text promotes IBM Consulting as a career path emphasizing collaboration, innovation, and professional growth. It highlights opportunities to work with global clients on hybrid cloud and AI solutions, along with skills development and impactful projects. The role requires technical expertise and problem-solving abilities in a dynamic, supportive environment.

Managing Consultant - Cyber Threat Management Consultant

Company: IBM

Location: Riyadh, SA

Posted Dec 18, 2025

The text describes a Senior Managing Security Consultant role focusing on cyber security solutions, client relationship management, and technical expertise. It outlines responsibilities such as threat analysis, solution development, and team leadership, along with required qualifications in security operations and certifications.

IBM Internship Application Developer-Microsoft.Net

Company: IBM

Location: Bucharest, RO

Posted Dec 18, 2025

The text promotes IBM Consulting's career opportunities, emphasizing collaboration, innovation, and growth in hybrid cloud and AI projects with global client partnerships. It highlights technical expertise, cross-cultural teamwork, and professional development in a supportive environment.

Application Developer-ServiceNow

Company: IBM

Location: Pune, IN

Posted Dec 18, 2025

IBM Consulting promotes career growth through collaborative client relationships, innovation in hybrid cloud and AI solutions, and a supportive culture focused on skill development and impactful results.

IBM Java Internship

Company: IBM

Location: TIMISOARA, RO

Posted Dec 18, 2025

The IBM Consulting internship offers growth opportunities, collaboration with industry experts, and a supportive environment for learning and innovation.

Package Consultant - SAP SCM SD

Company: IBM

Location: Multiple Cities

Posted Dec 18, 2025

The text describes a career in IBM Consulting focused on client collaboration, hybrid cloud/AI solutions, and innovation. It highlights opportunities for growth, technical expertise, and customer-centric problem-solving in global delivery centers.

Project manager, Technology Expert Labs

Company: IBM

Location: BUDAPEST, HU

Posted Dec 18, 2025

The text describes IBM's Technology Expert Labs, emphasizing their role in helping clients adopt and optimize IBM technology solutions globally. It highlights services like strategic planning, AI implementation, and cloud adoption, along with job responsibilities for Project Managers focused on delivering successful outcomes through teamwork and agile methodologies.

Product Manager

Company: IBM

Location: BANGALORE, IN

Posted Dec 18, 2025

This text describes a Senior Product Manager AI role at IBM Software, focusing on driving AI-driven capabilities for enterprise solutions. It highlights innovation, global collaboration, and impactful work in shaping AI integration platforms with strong emphasis on governance and scalability.

Frequently Asked Questions

What are the typical salary ranges for Customer Success roles at different seniority levels?
Entry‑level CSMs earn $55k–$70k, mid‑level (2–5 yrs) $70k–$90k, senior (5+ yrs) $90k–$120k, and Director/VP roles $120k–$160k+ in the U.S., with higher ranges in tech hubs.
What skills and certifications are most valuable for Customer Success professionals?
Proficiency in Gainsight, Totango, or Zendesk, data analysis with SQL or Excel, strong communication, and certifications like Gainsight Certified Success Manager (GCSM) or Certified Customer Success Manager (CCSM) boost credibility.
Are Customer Success positions available for remote work?
Yes—over 80% of openings allow full‑time remote or hybrid arrangements, especially in SaaS, fintech, and e‑commerce sectors. Remote roles often require 24/7 availability for global accounts.
What career progression paths exist within Customer Success?
Typical progression moves from Onboarding Specialist to CSM, then to Senior CSM or Account Manager, followed by Customer Success Manager Lead, Director, and VP of Customer Success, with each step adding strategic and budget‑ownership responsibilities.
What are the current industry trends shaping Customer Success?
Trends include AI‑driven health metrics, proactive churn prevention, cross‑sell automation, and the rise of Customer Success Ops teams that focus on process scale and data governance.

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