Dynamic Work Environment Jobs in Washington DC

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Manager, Customer Success

Company: Bold Penguin

Location: Washington DC

Posted Feb 27, 2025

Bold Penguin, a leading digital solution platform for small commercial insurance, is seeking a Manager of Customer Success. The role involves leading a team of Customer Success Managers to provide exceptional customer experiences, fostering long-term relationships, and driving revenue retention. The ideal candidate should have a Bachelor's degree, 3+ years of leadership experience, and 6+ years in the insurance industry. They must possess excellent communication skills, experience in team management, and a deep understanding of the insurance landscape. The role requires proactive support, strategy implementation, cross-functional collaboration, and regular reporting to the Director of Customer Success. The company offers competitive compensation, progressive benefits, and a results-focused culture.

Frequently Asked Questions

What are typical salary ranges by seniority for Dynamic Work Environment roles?
Junior (0‑2 yrs): $70k‑$90k. Mid‑level (3‑5 yrs): $90k‑$120k. Senior (5+ yrs): $120k‑$160k. Ranges vary by region, tech stack, and company size.
What core skills and certifications are required in this field?
Core skills: Agile frameworks (Scrum, Kanban), backlog management (Jira, Azure DevOps), CI/CD (Jenkins, GitLab CI), cloud (AWS, Azure, GCP), containers (Docker, Kubernetes), scripting (Bash, PowerShell). Certifications: Certified ScrumMaster (CSM), Professional Scrum Product Owner (PSPO), PMI‑ACP, AWS Certified DevOps Engineer, Certified Agile Leadership.
Is remote work available for Dynamic Work Environment positions?
Yes—most roles offer fully remote or hybrid options. Remote‑first companies often provide global pay adjustments and flexible schedules to accommodate time‑zone differences.
What career progression paths exist within Dynamic Work Environment teams?
Typical paths: Scrum Master → Agile Coach → Program Manager → Director of Engineering → VP of Product or Engineering. Alternately, a technical lead can move into DevOps or Platform Engineering leadership.
What industry trends are shaping Dynamic Work Environment roles?
Emerging trends include microservices and serverless architectures, AI‑augmented product ownership, low‑code/no‑code platforms, continuous delivery pipelines, and a stronger focus on employee wellbeing and diversity in remote squads.

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