Excellent Customer Experience Jobs in Atlanta, GA

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Looking for Excellent Customer Experience jobs in Atlanta, GA? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Experience position in the Atlanta, GA area.

QA Engineer - GA - On Site

Company: PrismHR

Location: Atlanta, GA

Posted Feb 02, 2025

The Software Quality Assurance Engineer role involves ensuring the quality and reliability of payroll, tax, and compliance software. The successful candidate will manage multiple product initiatives, collaborate with cross-functional teams, and execute manual and automated testing. They should have a solid foundation in both manual and automated testing of SaaS-based applications, excellent communication skills, and a strong desire to learn current software development best practices. The role requires a minimum of 3 years of experience in HCM or related industries, proficiency in payroll taxes, and the ability to thrive in a fast-paced work environment.

Assistant General Manager, Phipps Plaza

Company: AMIRI

Location: Atlanta, GA

Posted Feb 02, 2025

AMIRI, a global luxury house based in Los Angeles, is seeking an Assistant General Manager for its retail location in Phipps Plaza. The AGM will support retail business objectives by providing exceptional customer service, fostering employee development and teambuilding, ensuring health and safety compliance, managing inventory, and maintaining detail-oriented in-store operations. The ideal candidate will have 23 years of progressively responsible retail leadership experience, strong familiarity with the luxury market, and the ability to lead retail teams in a fast-paced environment. The AGM will work closely with the General Manager, maintaining an active role on the sales floor, analyzing store metrics, and ensuring high sell-through. They will also develop and train team members on relevant KPIs, maintain compliance with laws and regulations, and promote a positive work environment.

IT Support Analyst

Company: Cennox

Location: Atlanta, GA

Posted Feb 02, 2025

The IT Support Analyst role involves providing technical support to end users, resolving service tickets, and maintaining accurate records. Key responsibilities include root cause analysis, hardware and software configuration, asset management, and systems administration. The role requires strong IT knowledge, excellent communication skills, and the ability to learn new technologies. A Bachelor's degree in IT and 2+ years of help desk experience are required. Physical requirements include the ability to sit for long periods and use a computer.

Frequently Asked Questions

What are the typical salary ranges for CX roles by seniority?
Entry‑level (0‑2 yrs) $55k‑$75k; Mid‑level (2‑5 yrs) $80k‑$110k; Senior (5‑10 yrs) $115k‑$160k; Director/VP $150k‑$200k+.
Which skills and certifications are most valued in CX positions?
Hands‑on experience with Salesforce, Gainsight, Zendesk, Intercom, and analytics platforms (Tableau, Power BI). Certifications such as Certified Customer Success Manager (CCSM), Certified CX Professional (CCXP), NPS Master, and Six Sigma Green Belt boost credibility.
Are CX roles remote‑friendly?
Yes—most CX teams operate from distributed locations. Remote‑first CX managers coordinate global support hubs and use collaboration tools like Slack, Teams, and CRMs to maintain real‑time metrics.
What career progression paths exist within CX?
Typical trajectory: Associate CX Analyst → CX Analyst → Senior CX Analyst → CX Manager → Director of Customer Experience → VP of CX. Advancement often involves expanding cross‑functional influence and managing larger teams.
What industry trends are shaping the future of CX?
AI‑powered chatbots, real‑time sentiment analysis, predictive churn modeling, omni‑channel journey orchestration, and data‑driven CX metrics (NPS, CES, Customer Lifetime Value) are driving the next wave of customer‑centric innovation.

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