Excellent Customer Experience Jobs in Atlanta, GA

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Looking for Excellent Customer Experience jobs in Atlanta, GA? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Experience position in the Atlanta, GA area.

Product Manager

Company: Florence Healthcare

Location: Atlanta, GA

Posted Jan 29, 2025

Florence Healthcare Inc. is a leading software company that streamlines clinical trials, aiming to double the pace of new medicines reaching the market by the end of the decade. They are committed to improving research while fostering a positive work environment. The company has been recognized as a top workplace in Atlanta and nationally. The Product Manager role offers an opportunity to develop innovative solutions for customers, requiring a customer-focused mindset, problem-solving skills, and experience in B2B SaaS product management. Florence provides a competitive compensation package, a focus on health technology, and a high-output culture.

Director of Data Engineering, Workforce

Company: JPMorganChase

Location: Atlanta, GA

Posted Jan 29, 2025

The job description outlines a Director of Data Engineering role at JPMorgan Chase. The successful candidate will lead data engineering and drive impact across HR, Employee Experience, CAO, and EP teams. Key responsibilities include delivering data pipeline solutions, leading data engineering scrum teams, making strategic decisions, and uplifting data platforms. Required qualifications include formal training in Data Engineering, hands-on experience, and proficiency in cloud providers, AI developer automation tools, and Big Data technologies. Preferred qualifications include prior banking experience. The company offers competitive total rewards, benefits, and a diverse and inclusive work environment.

Sr. Training Consultant

Company: Esri

Location: Atlanta, GA

Posted Jan 29, 2025

Esri is seeking a consultative sales professional with 5+ years of experience, preferably in government or B2B sectors. The role involves driving strategic conversations with customers, promoting training solutions, and partnering with the account team to empower Esri customers. The company offers a Relocation Assistance Program and competitive total rewards, including health benefits, 401k, and vacation leave. Esri values diversity and is committed to creating positive global change through GIS technology.

Leasing Consultant

Company: Bozzuto

Location: Atlanta, GA

Posted Jan 30, 2025

(USA) Freight Flow Associate

Company: Walmart

Location: McDonough, GA

Posted Jan 30, 2025

Frequently Asked Questions

What are the typical salary ranges for CX roles by seniority?
Entry‑level (0‑2 yrs) $55k‑$75k; Mid‑level (2‑5 yrs) $80k‑$110k; Senior (5‑10 yrs) $115k‑$160k; Director/VP $150k‑$200k+.
Which skills and certifications are most valued in CX positions?
Hands‑on experience with Salesforce, Gainsight, Zendesk, Intercom, and analytics platforms (Tableau, Power BI). Certifications such as Certified Customer Success Manager (CCSM), Certified CX Professional (CCXP), NPS Master, and Six Sigma Green Belt boost credibility.
Are CX roles remote‑friendly?
Yes—most CX teams operate from distributed locations. Remote‑first CX managers coordinate global support hubs and use collaboration tools like Slack, Teams, and CRMs to maintain real‑time metrics.
What career progression paths exist within CX?
Typical trajectory: Associate CX Analyst → CX Analyst → Senior CX Analyst → CX Manager → Director of Customer Experience → VP of CX. Advancement often involves expanding cross‑functional influence and managing larger teams.
What industry trends are shaping the future of CX?
AI‑powered chatbots, real‑time sentiment analysis, predictive churn modeling, omni‑channel journey orchestration, and data‑driven CX metrics (NPS, CES, Customer Lifetime Value) are driving the next wave of customer‑centric innovation.

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