Excellent Customer Experience Jobs in Atlanta, GA

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Looking for Excellent Customer Experience jobs in Atlanta, GA? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Experience position in the Atlanta, GA area.

Regional Marketer, Migraine (Southeast Region)

Company: Axsome Therapeutics, Inc.

Location: Atlanta, GA

Posted Jan 26, 2025

Axsome Therapeutics Inc is hiring a Regional Marketer for the Southeast Region. The role involves KOL engagement, brand strategy support, and speaker bureau management. The ideal candidate should have a Bachelor's degree, 8+ years of pharmaceutical industry experience, and expertise in thought leader engagement, ad boards, and speakers bureau. The position requires 50-75% travel and offers a competitive salary range of $160,000 - $190,000.

Franchisee Sales Manager

Company: Crunchtime

Location: Atlanta, GA

Posted Jan 26, 2025

Crunchtime, a leading platform for global restaurant brands, is seeking a Franchisee Sales Manager with extensive experience in B2B SaaS. The role involves leading a team of Account Executives to drive sales opportunities, manage pipelines, and provide accurate forecasts. The ideal candidate should have a proven track record in managing AE teams, negotiating large deals, and coaching team members. The company offers a competitive pay, flexible PTO, international travel opportunities, and a strong company culture.

Director of Customer Success

Company: Evident

Location: Atlanta, GA

Posted Jan 26, 2025

Evident, a VC-backed technology startup based in Atlanta, GA, is seeking a Director of Customer Success to lead their growing team. The role involves managing accounts, driving customer adoption and retention, and fostering a positive customer experience. The ideal candidate should have a BSBA degree, 5+ years of Customer Success or Account Management experience, and a proven track record in driving NDR growth. The company offers competitive benefits, including stock options, unlimited PTO, and a supportive work environment.

Frequently Asked Questions

What are the typical salary ranges for CX roles by seniority?
Entry‑level (0‑2 yrs) $55k‑$75k; Mid‑level (2‑5 yrs) $80k‑$110k; Senior (5‑10 yrs) $115k‑$160k; Director/VP $150k‑$200k+.
Which skills and certifications are most valued in CX positions?
Hands‑on experience with Salesforce, Gainsight, Zendesk, Intercom, and analytics platforms (Tableau, Power BI). Certifications such as Certified Customer Success Manager (CCSM), Certified CX Professional (CCXP), NPS Master, and Six Sigma Green Belt boost credibility.
Are CX roles remote‑friendly?
Yes—most CX teams operate from distributed locations. Remote‑first CX managers coordinate global support hubs and use collaboration tools like Slack, Teams, and CRMs to maintain real‑time metrics.
What career progression paths exist within CX?
Typical trajectory: Associate CX Analyst → CX Analyst → Senior CX Analyst → CX Manager → Director of Customer Experience → VP of CX. Advancement often involves expanding cross‑functional influence and managing larger teams.
What industry trends are shaping the future of CX?
AI‑powered chatbots, real‑time sentiment analysis, predictive churn modeling, omni‑channel journey orchestration, and data‑driven CX metrics (NPS, CES, Customer Lifetime Value) are driving the next wave of customer‑centric innovation.

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