Excellent Customer Service Jobs in Chicago, IL

69,611 open positions · Updated daily

Looking for Excellent Customer Service jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the Chicago, IL area.

dynamic ecosystem developing unique financial products thousands of employees working globally revolutionize the merchant experience through automation and efficiency

Risk Operations Specialist

Company: Afterpay

Location: Chicago, IL

Posted Feb 03, 2025

Cash App, a dynamic financial ecosystem, is seeking an operations professional with compliance, credit, or fraud analysis experience to join their Merchant Onboarding team. The role involves reviewing new merchants, assessing risks, and ensuring a safe, compliant, and seamless onboarding experience. The ideal candidate should have 1+ years of relevant experience, strong communication skills, and a self-starter mentality. Cash App offers competitive pay, flexible time off, and modern family planning benefits, among others, to empower employees to do their best work.

View Details Apply on BuiltIn

Travel Retail Sales Merchandiser - Overnight

Company:

Location: Itasca, IL

Posted Feb 03, 2025

View Details Apply on The Muse

Restaurant Manager - Now Hiring

Company:

Location: Carbondale, IL

Posted Feb 03, 2025

View Details Apply on The Muse

Restaurant Manager - Team Lead

Company:

Location: Rock Island, IL

Posted Feb 03, 2025

View Details Apply on The Muse

Maintenance Analyst

Company:

Location: Peoria, IL

Posted Feb 03, 2025

View Details Apply on The Muse

Press Operator I

Company: GANNETT

Location: Peoria, IL

Posted Feb 03, 2025

View Details Apply on The Muse

Team Manager

Company:

Location: Park Ridge, IL

Posted Feb 03, 2025

View Details Apply on The Muse

Verizon Sales Consultant

Company:

Location: Chicago, IL

Posted Feb 03, 2025

View Details Apply on The Muse

Experienced Site-Civil Engineer

Company: Leidos

Location: Chicago, IL

Posted Feb 03, 2025

View Details Apply on The Muse

Operations Manager

Company:

Location: Lake Forest, IL

Posted Feb 03, 2025

View Details Apply on The Muse

Sales Intern GSIP

Company:

Location: Rolling Meadows, IL

Posted Feb 03, 2025

View Details Apply on The Muse

Dekalb Restaurant Manager - Chili's

Company:

Location: DeKalb, IL

Posted Feb 03, 2025

View Details Apply on The Muse

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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