Excellent Customer Service Jobs in Chicago, IL

69,611 open positions · Updated daily

Looking for Excellent Customer Service jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the Chicago, IL area.

Manager Information Security

Company: Discover

Location: Riverwoods, IL

Posted Feb 03, 2025

Team Manager

Company:

Location: Wheaton, IL

Posted Feb 03, 2025

Quality Inspector I

Company:

Location: Peoria, IL

Posted Feb 03, 2025

Corporate Chef, Innovation - Away From Home

Company: Kraft Heinz

Location: Chicago, IL

Posted Feb 03, 2025

The Corporate Chef role at Kraft Heinz's Away From Home business involves shaping and executing culinary strategy, collaborating with the Sales team, and engaging with food professionals to drive business growth. Key responsibilities include creating product formulas, translating market trends into food concepts, leading professional culinary sessions, and managing key accounts. The ideal candidate should have a culinary or food science degree, 5-7 years of commercial culinary experience, and strong communication skills. The role requires travel up to 30% of the time and offers a competitive salary with performance-based bonuses and comprehensive benefits.

Verizon Sales Consultant

Company:

Location: Woodstock, IL

Posted Feb 03, 2025

Field Sales Representative (Manheim)

Company:

Location: Peoria, IL

Posted Feb 03, 2025

Vehicle Delivery Driver

Company: CarMax

Location: Schaumburg, IL

Posted Feb 03, 2025

RN - Home Health - PRN

Company:

Location: Springfield, IL

Posted Feb 03, 2025

PT Support Associate

Company: Tory Burch

Location: Skokie, IL

Posted Feb 03, 2025

Senior Finance Manager, M&A integration & Separation Management

Company: Kraft Heinz

Location: Chicago, IL

Posted Feb 03, 2025

Kraft Heinz is offering a Senior Finance Manager position for Integration and Separation Management in their M&A Department. The role involves liaising with buyers and sellers, managing deal timelines, mobilizing cross-functional teams, and supporting quality management activities. The ideal candidate should have a Bachelor's Degree, minimum 5 years of project management experience, strong financial acumen, and excellent communication skills. The company provides a comprehensive total rewards package, including healthcare benefits, wellbeing programs, and a performance-based bonus. The position is based in the Chicago office.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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