Excellent Customer Service Jobs in Multiple Locations

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Looking for Excellent Customer Service jobs in Multiple Locations? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the Multiple Locations area.

Application Developer - AWS Cloud Full Stack

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

The text describes a career in IBM Consulting, emphasizing collaboration with global clients, innovation in hybrid cloud and AI solutions, and professional growth opportunities. It highlights technical expertise requirements and the impact of strategic problem-solving in a supportive ecosystem.

Hardware Test Engineer Intern

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

The internship offers opportunities to work on cutting-edge hardware testing and collaboration with engineering teams, requiring technical skills and education in relevant fields.

IBM Maximo Architect

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This job description outlines a role for a seasoned Maximo Technical Architect requiring deep technical expertise, strategic thinking, and hands-on experience with Maximo architecture. The position involves leading enterprise asset management solutions, ensuring system performance and scalability, and collaborating with stakeholders. Responsibilities include designing architectures, providing technical guidance, and maintaining documentation. Required skills include proficiency in Java, SQL, and Maximo customization, with preferred experience in cloud-based solutions and DevOps practices.

Oracle Cloud Projects & Grants (PPM) Lead

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This text describes a job role in IBM Consulting focused on Oracle ERP Cloud project management, requiring expertise in hybrid cloud and AI solutions. It outlines responsibilities like configuring systems, conducting gap analysis, and leading client workshops, while emphasizing collaboration with global clients and adherence to project timelines.

Entry Level Product Manager 2026

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

The text describes an Offering Manager role at IBM, emphasizing innovation, cross-functional collaboration, and technology-driven problem-solving. It highlights responsibilities like product strategy, market leadership, and teamwork, while showcasing the company's passion for impactful solutions. The role requires entrepreneurial skills and expertise in cloud computing, with a focus on delivering high-quality products.

SAP EAM Field Service Package Consultant

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This job description outlines a lead SAP consultant role at IBM Consulting, requiring expertise in SAP Enterprise Asset Management and Supply Chain Management, with emphasis on project delivery, team leadership, and technical skills. The position demands extensive implementation experience, problem-solving abilities, and strong communication skills.

Competitive Strategist

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

The text describes IBM's Data Platform as a leading hybrid AI and data solution for enterprises, emphasizing the need for a unified and scalable platform. It outlines a strategic role focused on competitive analysis, market trends, and portfolio direction while highlighting required expertise in data governance, AI lifecycle management, and cross-functional collaboration.

SAP FSCM Consultant- TRM

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

The text describes a career in IBM Consulting emphasizing collaboration with global clients, innovation in hybrid cloud and AI, strategic partnerships, and professional growth opportunities. It highlights roles involving technical expertise, solution design, and impactful client outcomes across industries.

Email Security Engineer

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This job description outlines a cybersecurity engineer role focused on email security, container orchestration, and cloud environments. The position requires expertise in Microsoft 365, IBM Cloud, and threat detection technologies, with emphasis on incident response and secure email solutions in dynamic enterprise settings.

Product Management Intern - IBM Storage 2026

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

The text highlights IBM's role in providing hybrid cloud infrastructure solutions and emphasizes a growth-minded culture focused on innovation and collaboration. It outlines job responsibilities involving market research, customer analysis, and product development, while detailing required education and technical skills for the position.

Test-Developer - Public Sector (m/w/d)

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This text describes a job role at IBM Consulting focusing on test automation with Playwright and Cucumber, requiring expertise in TypeScript and agile methodologies. It highlights collaboration with clients and technical innovation in hybrid cloud and AI solutions.

Customer Success Manager - Intern

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This job description highlights a Customer Success Manager role at IBM focused on helping clients maximize value from IBM products, collaborating with transformative enterprises, and driving technological adoption through technical expertise and consultative skills. The position emphasizes career growth, impactful work, and a supportive team environment.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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