Excellent Customer Service Jobs in New York City, NY

1,513,659 open positions · Updated daily

Looking for Excellent Customer Service jobs in New York City, NY? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the New York City, NY area.

Skilled HVAC Cooling Service Technician NO ON CALL

Company: Petri Plumbing & Heating

Location: Brooklyn, NY

Posted Aug 03, 2025

Applicants must have a current driver license to drive company vehicle to customer's homes and businesses. This position handles service calls to customers in…

Customer Service Representative (Weekend Required)

Company: Petri Plumbing & Heating

Location: Brooklyn, NY

Posted Aug 03, 2025

To provide outstanding Customer Service while answering phones to assist our clients with scheduling appointments to provide service to their homes in a timely…

Residential HVAC Maintenance Specialist

Company: Petri Plumbing & Heating

Location: Brooklyn, NY

Posted Aug 03, 2025

Applicants must have a current driver license to drive company vehicle to customer's homes and businesses. We have openings for highly technical, professional,…

Jr. Graphic Designer

Company: Proteam Solutions Inc.

Location: New York, NY

Posted Aug 03, 2025

At least one year of experience in graphic design. This role involves collaboration with garment vendors and the design team to translate graphic artwork from…

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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