Excellent Customer Service Jobs in New York City, NY

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Looking for Excellent Customer Service jobs in New York City, NY? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the New York City, NY area.

Domain Trainer - Compensation and Benefits

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 04, 2025

The text is a job description for a Service Delivery Management role at IBM Consulting. It outlines the responsibilities, required education, and technical expertise for the position. The role involves ensuring service level agreements are met, managing team performance, documenting processes, conducting team meetings, managing volumes, handling escalations, ensuring business controls, resolving issues, providing training, maintaining backup systems, conducting quality assurance reviews, identifying process improvements, managing change, financial management, and more. The position requires a bachelor's degree and experience with an LMS tool and advanced Excel skills.

Internship: SAP Consultant in Ciudad de México

Company: IBM

Location: Mexico City, MX

Posted Dec 04, 2025

The text promotes an IBM Consulting internship program emphasizing career growth, client collaboration, and skill development in SAP consulting. It highlights opportunities for fresh graduates, required academic qualifications, and the benefits of joining a dynamic team with innovative problem-solving capabilities.

Veeva Architect & Engineer

Company: IBM

Location: New York, US

Posted Dec 04, 2025

The job description outlines a role in IBM Consulting focused on partnering with clients to design and implement Veeva Development Cloud solutions. It requires expertise in Veeva, cloud computing, and life sciences regulatory frameworks. The role involves leading technical discovery, designing solutions, configuring Veeva Vaults, and mentoring junior resources.

Collections Professional

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 04, 2025

The text is a job description for an Accounts Receivable Collections Specialist role at IBM Consulting. The role involves handling various transactional tasks related to customer master data, credit management, billing, invoicing, and dispute management. The ideal candidate should have a bachelor's degree in a relevant field, experience in account receivable processes, and knowledge of finance concepts and accounting software. Strong problem-solving, communication, and organizational skills are required.

Internship: SAP Consultant in Monterrey, Mexico

Company: IBM

Location: Mexico City, MX

Posted Dec 04, 2025

IBM Consulting offers a career rooted in long-term relationships and collaboration with global clients. The SAP Consulting Internship Program provides practical skills and development opportunities for students pursuing careers in SAP Consulting.

AWS Cloud Engineer

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 04, 2025

The text describes a career in IBM Consulting, highlighting the opportunity to work with visionaries across industries, improve hybrid cloud and AI solutions, and leverage IBM's strategic partner ecosystem and technology platforms. It emphasizes the importance of curiosity, continuous learning, and long-term career growth in the role.

AR Customer Service Representative

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 04, 2025

The job description outlines a customer service role at IBM Consulting, focusing on handling inbound calls, resolving payment issues, and collaborating with internal teams to ensure timely resolution of customer problems. The role requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment.

Team HR Partner-Japanese Bilingual

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 04, 2025

The HR Partner role is a strategic consultant to leadership, supporting managers and transforming HR support. It involves engaging with managers, enhancing digital layers, co-creating HR offerings, building expertise, and collaborating across teams. The role requires HR knowledge, collaboration skills, communication abilities, problem-solving, project management, and client focus.

Cloud Security Consultant

Company: IBM

Location: Taguig City, PH

Posted Dec 04, 2025

The job posting is for a highly skilled Cloud Security Consultant to lead governance strategy, compliance, and optimization across AWS, Azure, and GCP. The role involves managing security frameworks, optimizing CSPM/CWP/SSPM platforms, threat intelligence, cross-team collaboration, and incident management. The ideal candidate should have 5+ years of experience with Prisma Cloud, SIEM/SOAR tools, and cloud-native environments, along with relevant certifications.

Billing Analyst

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 04, 2025

The text is a job description for a Billing Analyst role at IBM Consulting. It outlines the responsibilities, required skills, and qualifications for the position. The role involves handling various financial and customer-related tasks, such as order processing, invoicing, and dispute management. The ideal candidate should have a relevant degree, experience in account receivable processes, and proficiency in accounting software.

Record to Report Subject Matter Expert

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 04, 2025

The text is a job description for a Processing Lead role at IBM Consulting. It outlines the responsibilities, required qualifications, and preferred skills for the position. The role involves overseeing the full RTR cycle, ensuring accuracy and compliance, and leading a team to meet business objectives.

Customer/1 Developer (C/1)

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, highlighting the company's global presence, collaboration with clients, and focus on hybrid cloud and AI. The role involves working in Client Innovation Centers and Delivery Centers, providing technical expertise to clients worldwide. The position requires experience with the Customer1 application, specifically in Supplier Services, and knowledge of Cobol, JCL, CSS, and Online systems.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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