Excellent Customer Service Jobs in Other US Location

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Looking for Excellent Customer Service jobs in Other US Location? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the Other US Location area.

Principal Product Manager

Company: Dynatrace

Location: Other US Location

Posted Jan 20, 2025

The text describes a Growth Product Manager role at Dynatrace, focusing on data acquisition, ingestion, cloud installation, and 3rd party integration. The role involves working with technical and go-to-market product managers to increase customer adoption and product consumption. The individual will develop and own KPIs aligned with business objectives, work on solution growth strategy, and collaborate with data analysts for informed decision-making. The ideal candidate should have several years of related work experience in the IT industry, preferably in SaaS, cloud computing, or observability. They should have validated conceptual and analytical skills, understand market requirements, and be able to navigate a complex environment.

Senior Legal Counsel

Company: CSC

Location: Other US Location

Posted Jan 20, 2025

CSC is seeking a Senior Legal Counsel for their Luxembourg office. The role involves negotiating, drafting, reviewing, and executing various agreements, including service agreements, asset management contracts, and real estate leases. The candidate will also be responsible for legal and regulatory monitoring of EU and LUX legislation, and providing legal assistance in global projects involving the Intertrust Group. The ideal candidate should have a Bachelor's degree in business or corporate law, 5+ years of post-qualification experience, strong knowledge of Luxembourg and EU law, and excellent communication and negotiation skills. CSC offers a diverse and growth-oriented environment, challenging work, and competitive benefits. The company has been voted a Top Workplace every year since 2006.

Bilingual HR Business Partner (14-Month Contract)

Company: CNA

Location: Other US Location

Posted Jan 20, 2025

CNA is seeking an HR Business Partner with a Bachelor's degree and at least 5 years of HR experience. The role involves driving HR strategies across various areas including communication, DEI, learning and development, recognition, engagement, social, talent acquisition, CSR, and wellness. The HRBP will work closely with the Director HRBP and other stakeholders to ensure effective implementation of HR programs and policies. CNA values a culture where employees feel they matter and are part of something important, with a focus on using all employees' abilities to their fullest potential.

Senior MLOPs Engineer

Company: DailyPay

Location: Other US Location

Posted Jan 20, 2025

DailyPay Inc, a leading on-demand pay solution, is seeking a Senior MLOps Engineer to join their team in Belfast. The role involves maturing and scaling machine learning infrastructure, ensuring reliability, scalability, and performance of ML models in production. The ideal candidate should have a strong background in MLOps principles, cloud technologies (AWS), and a passion for building robust and efficient systems. They will collaborate with data scientists, engineers, and product teams to deliver high-quality ML solutions. The mission of the Data Science Team is critical for the continuous development and success of the product, understanding customer needs, and maintaining DailyPay's leading role in the early wage access industry.

Programmatic Media Strategist

Company: Definitive Healthcare

Location: Other US Location

Posted Jan 20, 2025

Definitive Healthcare is a SaaS company that transforms data analytics into healthcare commercial intelligence. They help clients identify market opportunities and people to shape the future of healthcare. Their platform enables commercial success in the healthcare market. The company values diversity and inclusion, as evidenced by their DefinitiveCares program and employee affinity groups. They have been recognized as a best place to work for five years in a row. The Programmatic Media Strategist role involves leading audience strategy, developing data-driven insights, and managing DSP vendor relationships. Ideal candidates have extensive programmatic advertising experience, preferably in healthcare, and a strong background in data-driven audience segmentation.

Analytics Engagement Associate

Company: Definitive Healthcare

Location: Other US Location

Posted Jan 20, 2025

Definitive Healthcare is a SaaS company that transforms data analytics into healthcare commercial intelligence. They help clients identify markets, opportunities, and people to shape the future of healthcare. Their platform enables companies to find new paths to commercial success. The company values diversity and inclusion, as evidenced by their DefinitiveCares program and employee affinity groups. They have been recognized as a best place to work for five years in a row. The Engagement Associate role involves understanding client needs, gathering requirements, collaborating with internal teams, providing thought leadership, managing escalations, tracking customer satisfaction, identifying upsell opportunities, resolving conflicts, qualifying data, and managing projects.

Product Engineer - Quality, Security, Privacy

Company: Dynatrace

Location: Other US Location

Posted Jan 20, 2025

The role of a Product Engineer PE at Dynatrace involves value creation through technical domain leadership, delivery, and execution. This role requires bringing together different engineering teams and stakeholders to create the best Dynatrace experience for customers. The individual will be a close sparring partner to Product Management, driving technical decisions and ensuring end-to-end delivery at a high quality and in time. They will form internal project teams, coordinate cross-team activity, and ensure teams are aligned with the company's roadmap. The role also involves identifying engineering bottlenecks and finding solutions with Development leadership. Deep experience in software development, excellent communication skills, and a passion for coaching and mentoring others are required. Dynatrace offers attractive compensation packages, stock purchase options, and a globally unique career development program.

Training Specialist

Company: Granicus LLC

Location: Other US Location

Posted Jan 20, 2025

Granicus is seeking a Training Specialist to facilitate technical and soft skills training for Customer Experience teams. The role involves delivering engaging training sessions on software platforms like Salesforce and ServiceCloud, as well as essential behavioral and interpersonal skills. The ideal candidate should have 23 or more years of training facilitation experience, strong interpersonal skills, and proficiency in various training methods. The role offers a positive, inclusive learning environment and opportunities for continuous improvement. Granicus is committed to diversity and inclusion, and offers an attractive benefits package.

Senior Manager, Customer Success - SMB

Company: Klaviyo

Location: Other US Location

Posted Jan 20, 2025

Klaviyo is seeking a Senior Manager EMEA Customer Success SMB to lead a team focused on delivering high-touch, proactive engagement for high-value customers. The role involves driving sustainable long-term customer value, managing Net Revenue Retention, and customer satisfaction. The ideal candidate should have 5+ years of leadership experience in Customer Success or Account Management, strong business acumen, and excellent communication skills. The pay range for this role is £100,000 - £150,000 GBP.

Director of Corporate Marketing

Company: iManage

Location: Other US Location

Posted Jan 20, 2025

iManage is offering a Director of Corporate Marketing position with a focus on leading a high-performing team to develop and execute a unified brand content and communications strategy. The role involves evolving the iManage brand narrative, connecting with new audiences through innovative channels, and driving measurable impact. The company values a flexible working policy that supports employee health and wellbeing, and offers a supportive, inclusive, and vibrant culture with flexible work hours, modern workspace, and opportunities for career development and learning.

Principal Product Manager

Company: Dynatrace

Location: Other US Location

Posted Jan 20, 2025

The text describes a Growth Product Manager role at Dynatrace, focusing on data acquisition, ingestion, cloud installation, and 3rd party integration. The role involves working with technical and go-to-market product managers to increase customer adoption and product consumption. The individual will develop and own KPIs aligned with business objectives, drive cross-functional initiatives, and create a comprehensive licensing strategy. The ideal candidate should have several years of related work experience in the IT industry, preferably in SaaS, cloud computing, or observability. They should possess strong analytical skills, market understanding, and the ability to navigate complex environments.

Senior Sales Manager, Media Agencies (All Genders)

Company: Dailymotion

Location: Other US Location

Posted Jan 20, 2025

Dailymotion is a video platform that aims to broaden users' horizons through a unique algorithm, fostering inclusivity and cultural diversity. It offers Dailymotion Pro for professionals and Dailymotion Advertising for brands. The company is composed of 400 employees across France, New York, and Singapore, united by four core values: opening perspectives, building a safer world, making bold moves, and creating meaning. The job description involves developing the UK market, managing sales strategies, identifying revenue growth opportunities, and overseeing inventory management. The ideal candidate should have at least 3 years of experience in digital advertising, preferably in video and content, with a strong understanding of the advertising ecosystem. Fluency in English and mobility for business trips are required. The company values diversity and inclusion, and the position is open to people with disabilities or impairments.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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