Excellent Customer Service Jobs in Washington DC

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Looking for Excellent Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the Washington DC area.

Compliance Testing Senior Manager

Company: Capital One

Location: Washington DC

Posted Feb 02, 2025

Capital One is seeking a Compliance Testing Senior Manager to lead a team of professionals in ensuring Capital One processes and transactions comply with regulatory requirements. The role involves leading a multitiered Compliance Testing Team, developing and executing the Compliance Testing Calendar, and driving strategic transformation through technology solutions. The ideal candidate should have exceptional leadership skills, deep expertise in compliance and business processes, and a proven track record of driving strategic results. Basic qualifications include a Bachelor's Degree or military experience, at least 5 years of experience in Compliance Testing, Risk Management, Compliance Monitoring, or Audit, at least 5 years of people management experience, and at least 1 year of cloud data structure, data analytics, and Artificial Intelligence experience. Preferred qualifications include a Masters degree or Juris Doctorate degree, extensive knowledge or experience with consumer regulations, superb verbal and written communication skills, and compliance related certifications. The role is based in McLean, VA or Richmond, VA with a salary range of $170,800 - $194,900 or $155,300 - $177,200 respectively. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace.

Manager, Product Management - Mainstreet Customer Management

Company: Capital One

Location: Washington DC

Posted Feb 02, 2025

Capital One's Mainstreet Customer Management (MSCM) team is seeking a Product Manager to lead ML-driven marketing initiatives and expand them across Card. The role involves driving enhancements in ML experimentation, data, and messaging platforms, collaborating with marketers and BAs, and leveraging tech team tools. The ideal candidate should be human-centered, business-focused, technology-driven, and transformational, with a passion for customer-focused solutions. Basic qualifications include a bachelor's degree and 3+ years of product management experience. Preferred qualifications include a degree in Computer Science or Engineering, an MBA, and Agile product management experience. The role offers competitive compensation and benefits, with a salary range of $158,400 - $180,800 for the McLean, VA location.

Modeling & Simulation (M&S) Engineer (On-Site & TS/SCI)

Company: JFL Consulting, LLC

Location: Washington DC

Posted Feb 02, 2025

JFL Consulting LLC is seeking a talented Modeling and Simulation Engineer with at least 5 years of experience to join their team supporting a CounterWeapons of Mass Destruction program. The role involves reverse engineering facilities, developing new methodologies, and creating tools for crisis operations. Required skills include knowledge of computational fluid dynamics, heat transfer, thermodynamics, and experience with Unix-based high-performance computing platforms and multiphysics simulation codes. The position offers a competitive benefits package and the opportunity to work on critical projects for the Intelligence Community and Department of Defense.

Launch and Missile Systems Mechanisms Engineer - Engineering Specialist

Company: The Aerospace Corporation

Location: Washington DC

Posted Feb 02, 2025

The Aerospace Corporation is seeking a Launch and Missile Systems Mechanisms Engineer. The role involves working closely with program offices, preparing reports, providing briefings, and occasionally traveling to contractor sites. The ideal candidate will have a Bachelor's degree in a STEM field and at least 6 years of experience in launch vehicle, spacecraft, or missile program support. They should be able to evaluate moving mechanical assemblies and explosive devices, review designs, and perform independent analyses. The position requires a current TSSCI security clearance and US citizenship. The company offers a competitive compensation package, comprehensive health care, and various benefits. The Aerospace Corporation is an equal opportunity employer.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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