Excellent Customer Service Jobs in Washington DC

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Looking for Excellent Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the Washington DC area.

Lead Financial Engineer (Flexible Hybrid)

Company: Fannie Mae

Location: Washington DC

Posted Jan 27, 2025

Fannie Mae is seeking a Lead Financial Engineer to join their team. The role involves working with a team to assess and monitor credit risk on Fannie Mae's $500 billion multifamily securitization book of business. The engineer will learn and execute proprietary in-house forecasting and pricing models, analyze loan-level results, and quantitatively analyze multifamily loan terms, products, and securitizations. The ideal candidate will have a minimum of 4 years of experience, preferably with an MBA or a Master's/PhD in a relevant field, and experience developing and running financial models or analyzing large datasets. Familiarity with GSE multifamily lending business underwriting requirements and GSE multifamily securitizations structured transactions is also desired. The role offers the flexibility to make each day your own while working alongside a supportive team.

Store Associate

Company: CVS Health

Location: Washington, DC

Posted Jan 27, 2025

Client Success Specialist

Company: Uber

Location: Washington, DC

Posted Jan 27, 2025

Data Scientist (Top Secret)

Company: Spry Methods, Inc.

Location: Washington DC

Posted Jan 27, 2025

Spry is looking for a highly skilled Data Scientist with a Top Secret clearance. The ideal candidate should have extensive experience in designing and building complex data models, and be familiar with machine learning and AI. The role involves designing data models, developing machine learning algorithms, analyzing large datasets, collaborating with cross-functional teams, creating documentation, staying updated with advancements in data science, developing data visualizations, ensuring data quality, and identifying data-related issues.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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