Excellent Customer Service Jobs in Washington DC

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Looking for Excellent Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the Washington DC area.

Senior Web Developer - Microsoft C#, ASP.Net, .Net Core, SQL

Company: Axxum Technologies

Location: Washington DC

Posted Jan 26, 2025

Cycurion Inc. is seeking a Senior Web Developer with strong cybersecurity and web development skills for a new web security portal project. The ideal candidate should have at least 8 years of experience, proficiency in C, ASP.Net, Net Core, SQL, OAuth2, and Azure DevOps. The role requires onsite work in Springfield, Illinois for the first 30 days, then transitioning to a remote-work schedule. The company offers a competitive benefits package and is committed to diversity, equity, and inclusion.

Senior Scrum Master - Microsoft Dynamics

Company: Axxum Technologies

Location: Washington DC

Posted Jan 26, 2025

The job posting is for a Senior Scrum Master position for Microsoft Dynamics in Springfield, IL. The role involves managing project schedules, resources, risks, and reporting. The candidate will provide guidance, serve as an escalation point, support customers, and define requirements based on the latest Dynamics 365 architecture. Key responsibilities include facilitating SAFe Scrum ceremonies, coaching Scrum teams, removing impediments, and promoting cross-team collaboration. Required skills include Agile and SAFe expertise, Microsoft Dynamics knowledge, team facilitation and leadership, collaboration and communication, and impediment removal. Beneficial skills include backlog management, technical tools proficiency, continuous improvement, metrics and reporting, stakeholder management, adaptability, and relevant certifications. The company offers a generous benefits package and is committed to diversity, equity, and inclusion.

Lead Functional Consultant - ORACLE FUSION HCM CLOUD

Company: Axxum Technologies

Location: Washington DC

Posted Jan 26, 2025

The Lead Functional Consultant for Oracle Fusion HCM Cloud is responsible for driving the business analysis function of the CPS ERP Modernization Program. This role involves leading project and application support teams to deliver high-quality systems solutions for the implementation of Oracle Fusion HCM-related cloud services. The consultant will work closely with the Talent department to analyze as-is and to-be states, define data conversion and integration requirements, and facilitate workshops on key design decisions. They will also own the green field implementation of Oracle Fusion HCM ERP cloud, gather detailed functional and technical requirements, and conduct fit-gap analysis. The consultant will be involved in the evaluation and selection of third-party partners, educate the talent team on best practices, and drive a cadence of regression testing for each quarterly product release cycle.

​​​​​​​Lead .Net Developer

Company: Axxum Technologies

Location: Washington DC

Posted Jan 26, 2025

The company is seeking a highly skilled Senior Software Developer with extensive experience in SQL, VB6, VB.NET, C, and web application development. The role involves enhancing and modernizing existing applications, designing and building new solutions, and ensuring optimal performance and scalability. The ideal candidate will bring technical expertise, leadership, and a commitment to delivering high-quality solutions in a collaborative environment. Key responsibilities include designing, developing, and maintaining applications, developing and implementing web applications, modernizing legacy systems, leading application projects, collaborating with cross-functional teams, integrating applications with external systems, customizing existing applications, optimizing application performance, conducting code reviews, developing test plans, implementing CICD pipelines, and creating technical documentation.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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