Excellent Customer Service Jobs in Washington DC

90,397 open positions · Updated daily

Looking for Excellent Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the Washington DC area.

General Utility Worker - Walter E. Washington Convention Center

Company: Aramark

Location: Washington, DC

Posted Jan 23, 2025

Aramark is seeking a self-motivated General Utility Worker to maintain cleanliness of dishes, equipment, and environments. The role involves ensuring guest satisfaction, maintaining dishwashing station, equipment, and performing light maintenance tasks. Aramark offers competitive compensation ($25.45- $25.45 hourly), benefits including medical, dental, vision, and work/life resources, and opportunities for career growth. The candidate must demonstrate understanding of basic sanitation and safety procedures, and be available for flexible hours.

Cyber Network Defense Analyst

Company: Leidos

Location: Washington, DC

Posted Jan 23, 2025

Leidos is hiring for a Cyber Network Defense Analyst (CNDA) position. The role involves providing Network Operations Security Center (NOSC) support, cyber analysis, application development, and 24x7x365 support. The NOSC is responsible for monitoring, detecting, analyzing, mitigating, and responding to cyber threats. The job requires network security monitoring, threat detection, log analysis, incident response, and documentation. The ideal candidate should have a Bachelor's Degree, 4+ years of SOC analyst experience, and expertise in network topologies, security devices, and packet analysis tools. TS/SCI clearance is mandatory. The pay range is $85,150.00 - $153,925.00.

Senior Discovery Counsel

Company: Apple

Location: Washington, DC

Posted Jan 23, 2025

Apple is seeking a Discovery Counsel with extensive experience in discovery management, litigation, and operational execution. The role involves formulating and driving discovery strategy, working with cross-functional teams, and managing complex litigations and investigations. The ideal candidate should possess strong legal expertise, operational skills, risk management experience, and excellent communication abilities. The position offers a competitive salary range between $199,700 and $299,600, along with comprehensive benefits and opportunities for professional growth.

Enterprise Analytics and Modeling - Risk Management - Lead Associate (Open to Remote)

Company: Fannie Mae

Location: Washington, DC

Posted Jan 23, 2025

Fannie Mae is seeking a Lead Associate for the Enterprise Analytics and Modeling - Risk Management team. The role involves assessing and identifying potential risks to the company's reputation, safety, security, and financial success. The successful candidate will work with key stakeholders across the enterprise, participate in AI council and working group meetings, and ensure compliance with AI/ML regulatory guidance. The ideal candidate will have at least 4 years of risk management experience, including 1 year in model risk management, and a strong background in AI/ML practices, policies, and frameworks. Excellent communication skills and the ability to work independently or within a team are essential. Fannie Mae offers a comprehensive benefits package and an inclusive work environment.

Senior Technical Implementation Consultant (Oracle ERP)

Company: Thomson Reuters

Location: Washington, DC

Posted Jan 23, 2025

Thomson Reuters is seeking a Senior Technical Implementation Consultant with 5+ years of experience in ORACLE ERP Integration and/or financial add-ons. The Principal Implementation Consultant - ERP will work closely with ONESOURCE Project Managers and Tax SME to implement ONESOURCE Determination integration software at client sites globally. The role involves serving as a primary integration interface with client tax professionals, leading business and user requirements sessions, and assisting in the analysis and delivery of ORACLE integration implementations. The ideal candidate should have excellent interpersonal and written communication skills, technical experience implementing ORACLE and/or Add-on Solutions, and experience with process analysis, design, mapping, and re-engineering. Thomson Reuters offers a comprehensive benefits package including wellbeing, culture, learning & development, social impact, and purpose-driven work.

Malware Defense Analyst

Company: Merrill

Location: Washington, DC

Posted Jan 23, 2025

Multi-Site Maintenance Technician

Company: Bozzuto

Location: Washington, DC

Posted Jan 23, 2025

Bozzuto is a company that values community, care, and excellence. They are seeking a Maintenance Technician who can provide exceptional service, resolve maintenance issues, and maintain a welcoming environment. The role involves HVAC, electrical, plumbing, and appliance repair, as well as turn-over repairs, general upkeep, and snow removal. Bozzuto offers competitive compensation, health benefits, paid leave, retirement planning, and tuition reimbursement. They emphasize a supportive work environment that fosters professional growth and diversity.

Principal Data Analyst, WP Intelligence

Company: The Washington Post

Location: Washington, DC

Posted Jan 23, 2025

The Washington Post's Data and Analytics department is seeking a Principal Data Analyst. This role involves collaborating with multiple departments to shape the growth of WP Intelligence, a new professional products business. The analyst will work on complex problems, transforming ambiguous questions into actionable answers, and build reports and conduct data analysis. The ideal candidate will have a strong quantitative mindset, expertise in SQL, Python, Tableau, and big data tools, and experience in web analytics. The role offers a competitive salary range of $98,800.00 - $164,600.00 USD Annual, comprehensive benefits, and an opportunity to contribute to a mission-driven organization.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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