Excellent Customer Service Jobs in Washington DC

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Looking for Excellent Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the Washington DC area.

Sales Manager

Company: Centric Business Systems, Inc.

Location: Washington DC

Posted Jan 22, 2025

UBEO Business Services, a leading provider of business technology products and services, is seeking a Sales Manager. The role involves managing a team of sales executives, driving sales strategy, attracting and retaining talent, and exceeding sales objectives. The ideal candidate should have strong leadership skills, excellent communication abilities, and a proven track record in sales. UBEO offers a competitive compensation package and an excellent benefits package, including medical, dental, vision, life insurance, and a 401K plan with match.

Enterprise Analytics and Modeling - Risk Management - Senior Associate (Open to Remote)

Company: Fannie Mae

Location: Washington DC

Posted Jan 22, 2025

Fannie Mae is seeking a Senior Associate for the Model Governance Solutions team. The role involves assessing and identifying potential model risks, driving adoption of the model governance framework, and working with key stakeholders. The ideal candidate will have 2 years of risk management experience, strong analytical skills, and the ability to work independently and collaboratively. Fannie Mae is an Equal Opportunity Employer offering comprehensive benefits and a dynamic work environment.

B2B Engagement Marketing Manager

Company: The Washington Post

Location: Washington, DC

Posted Jan 22, 2025

The Washington Post is hiring for an Enterprise, WP Intelligence & Professional Products Engagement Marketing Manager. The role involves leading strategic efforts to maximize engagement, drive usage, and enhance retention of B2B product consumers. The successful candidate will collaborate with cross-functional teams to design and execute comprehensive engagement strategies, utilizing data to inform and enhance digital marketing strategies. Key responsibilities include leading marketing campaigns, enhancing the customer journey, overseeing CRM strategies, and developing tailored engagement strategies for different cohorts. Requirements include a Bachelor's degree or equivalent experience, strong analytical skills, proficiency in data tracking tools, excellent project management skills, and a collaborative mindset. The Post offers competitive benefits and a salary range of $91,800.00 - $153,000.00 USD annually.

Leasing Consultant

Company: KETTLER

Location: Washington, DC

Posted Jan 22, 2025

Travel MRI Technologist - $2,451 per week

Company: TotalMed Allied

Location: Bellingham, Washington

Posted Jan 22, 2025

TotalMed Allied is advertising a travel job for an MRI Technologist in Bellingham, Washington. The position is for 13 weeks, with 40 hours per week, evening shifts. The pay package is competitive, offering top paying contracts and a tax-free stipend. TotalMed Allied is known for its high level of customer care, providing 24x7 concierge service and supporting travelers throughout their careers. The company is recognized as one of the top 10 agencies in recent traveler surveys.

Mortgage Credit Risk and Capital Analytics Advisor (Flexible Hybrid)

Company: Fannie Mae

Location: Washington DC

Posted Jan 22, 2025

Fannie Mae is a company that empowers millions of homeowners and renters by providing opportunities in the housing industry. The Mortgage Credit Risk and Capital Analytics Advisor role is a flexible hybrid position that involves advising on the application of mathematical models, advanced tools, and financial industry knowledge to business or financial data. The role requires 6 years of experience in risk assessment, management, and statistical methods. The ideal candidate should have a degree in Economics, Finance, or Statistics, and experience with mortgage credit analytics, economic capital, and GSE regulatory capital framework. Fannie Mae is committed to fostering a diverse and inclusive workplace and offers comprehensive benefits.

Multi-Sport Program Leader - Washington D.C.: 2024-3277

Company: The Headfirst Companies

Location: Washington, DC

Posted Jan 22, 2025

Headfirst Summer Camps is seeking a Multi-Sport Program Leader to oversee, support, and coach a team of counselors. The role involves leading campers in various sports, games, and tournaments, and fostering their emotional, physical, and social development. The leader will also manage camper behavior, communicate with parents, and represent the Headfirst brand. The position requires first aid and CPR certification, ability to work in hot and outdoor environments, and commitment to a cell-phone free policy.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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