Excellent Customer Service Jobs in Washington DC

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Looking for Excellent Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the Washington DC area.

Facility Program Manager - Inventory Management and Pharmacoeconomics Program

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Walla Walla, Washington Walla Walla, Washington

Posted Dec 20, 2024

The job posting is for a U.S. Citizen to fill a position in the pharmacy department of a VA facility. The role involves procurement, inventory management, regulatory compliance, and handling of specialty medications. Requirements include a degree from an ACPE-accredited pharmacy program, full licensure, and one year of relevant experience. The position necessitates proficiency in English, passing a background check, physical exam, and vaccination programs. The role involves light lifting, standing, and near vision.

Management and Program Analyst

Company: Department of Transportation - Federal Aviation Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 20, 2024

This job posting is for a position within the program and acquisition management for the National Airspace System (NAS). The role involves modernizing and sustaining the NAS, providing technical support for air traffic control automation, and decision support systems. The position requires US citizenship and Selective Service Registration for males born after 12/31/1959. Specialized experience of at least one year equivalent to the FV-H, FG/GS-12 level is necessary, including management of Joint Resource Council artifacts, support of procurement and contracting activities, and lead contract administration activities.

Cashier - Walter E. Washington Convention Center

Company: Aramark

Location: Washington, DC

Posted Dec 20, 2024

Aramark is seeking a Cashier with a positive attitude, excellent customer service skills, and cash handling experience. The role involves processing transactions, balancing cash, and maintaining a clean work environment. Benefits include competitive pay, comprehensive benefits, and opportunities for professional growth. The job may require physical demands and adherence to safety policies.

Nurse (Community Care Coordinator) Intermittent Not to exceed 1 year

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Vancouver, Washington Vancouver, Washington

Posted Dec 20, 2024

The Staff Registered Nurse role involves comprehensive nursing responsibilities, including assessment, planning, implementation, and evaluation of patient care. This position is not remote but is Telework eligible, requiring the employee to reside within 50 miles of Vancouver, WA VA Medical Center. The role necessitates U.S. citizenship, passing a background check, and completing a pre-employment physical examination. A BSN is preferred, and vaccination against COVID-19 is mandatory. The role offers a competitive benefits package.

Electrical Equipment Worker

Company: Department of the Army - United States Army Installation Management Command

Location: Yakima, Washington Yakima, Washington

Posted Dec 20, 2024

This job posting is for a mission-essential position at Yakima Training Center, WA, involving range and operator maintenance tasks. The role requires heavy lifting, shift work, overtime, and a valid driver's license. It's a drug-testing designated position and requires a pre-employment physical. The position is part of the DoD Workforce and is subject to a background investigation. No specific education or experience length is required, but relevant experience is necessary. The job offers comprehensive federal benefits and may include incentives like recruitment, relocation, student loan repayment, salary negotiation, and credit for prior work experience.

Financial Analyst

Company: Hive Group LLC

Location: Washington DC

Posted Dec 20, 2024

Hive Group is seeking a Financial Analyst to join their team providing financial and project management support to a federal agency in Washington DC. The position involves maintaining project account structures, reviewing and tracking invoices, utilizing financial management tools, and conducting detailed analysis to ensure contract and financial fiscal compliance.

CRANE OPERATOR HELPER

Company: Department of the Navy - STRATEGIC SYSTEMS PROGRAMS (SSP)

Location: Bangor, Washington Bangor, Washington

Posted Dec 20, 2024

This is a public notice flyer for anticipated vacancies. Interested applicants must follow the 'How to Apply' section. There may or may not be actual vacancies filled. No notice of result letters will be sent. Requirements include US Citizenship, federal employment suitability, direct deposit, E-Verify, and various certifications. New hires must pass a pre-employment drug test and physical exam. Travel, including to remote sites, is required. The position is subject to work during uncommon hours and may include overtime. Certain incentives may be authorized.

Supervisory Attorney-Adviser

Company: Department of the Interior - Office of the Solicitor

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 20, 2024

The DOI Solicitor's Office, with over 500 employees, provides legal services to the U.S. Department of the Interior. It manages the Departmental Ethics Office and FOIA Office. The Office requires U.S. citizenship, a favorable background investigation, and active bar membership. Key qualifications include LL.B. or J.D. degrees, professional legal experience, and superior academic achievements. GS-15 candidates need 5 years of experience, strong communication skills, and judgment. The role offers comprehensive benefits, potential for telework, and equal opportunity employment.

ELECTRICAL ENGINEER

Company: Department of the Navy - Naval Education and Training Command

Location: Washington Navy Yard, District of Columbia Washington Navy Yard, District of Columbia

Posted Dec 20, 2024

This is a public notice for anticipated vacancies in the Naval Acquisition Development Program (NADP) with Strategic Systems Programs. Interested applicants must follow the 'How to Apply' section. Requirements include US Citizenship, federal employment suitability, direct deposit participation, E-Verify, and potential security clearance. A bachelor's degree in Engineering or equivalent experience is required. Specialized experience at GS-07 or GS-05 level is necessary. The position is covered under the Defense Acquisition Workforce Improvement Act (DAWIA) and may involve relocation. Veteran's preference does not apply.

BUSINESS INDUSTRY SPECIALIST

Company: Department of the Navy - STRATEGIC SYSTEMS PROGRAMS (SSP)

Location: Bangor, Washington Bangor, Washington

Posted Dec 20, 2024

This is a public notice for anticipated vacancies. Interested applicants must follow the 'How to Apply' section. There may or may not be actual vacancies filled. No notice of result letters will be sent. Requirements include US Citizenship, federal employment suitability, direct deposit, E-Verify, and potential security clearance. Travel to CONUS and OCONUS may be required. Qualifications include specialized experience in purchasing/procurement activities. Education can substitute for experience. The position is covered by the Department of Defense Priority Placement Program. A tentative offer may be rescinded if pre-employment requirements aren't met.

Manager, Machine Learning Engineering

Company: The Washington Post

Location: Washington, DC

Posted Dec 20, 2024

The Washington Post is seeking a Machine Learning Engineering Manager to lead a team of applied machine learning scientists in building personalized news experiences and business solutions. The role offers a unique opportunity to blend technical expertise with leadership, driving innovation at the intersection of journalism and machine learning.

Site Supervisor

Company: Epiq

Location: Washington DC

Posted Dec 20, 2024

The text expresses a positive sentiment about working at a company where people are passionate about their work. The job description involves supervising employees, ensuring client service, and managing operations. The company offers competitive compensation and benefits, and values diversity and inclusion.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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