Excellent Customer Service Jobs in Washington DC

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Looking for Excellent Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the Washington DC area.

Maintenance Mechanic (Utility Systems Repairer)

Company: Department of the Army - United States Army Installation Management Command

Location: Joint Base Lewis-McChord, Washington Joint Base Lewis-McChord, Washington

Posted Dec 20, 2024

The text describes a job opening for a Maintenance Mechanic (Utility Systems Repairer) at US ARMY IMCOM, Joint Base Lewis-McChord, WA. The position involves tasks such as operating equipment, constructing and repairing sewer and water lines, and lifting up to 50 lbs. The job requires a valid Class B Commercial driver's license, a Tier 1 background check, and passing a pre-employment screening and drug test. The role involves working in various conditions, including cramped quarters, bad weather, and unsanitary sites. No specific education requirement is mentioned. The job offers a comprehensive benefits package.

Driver Trainee

Company: Coca-Cola

Location: Washington, DC

Posted Dec 20, 2024

Premium Distributors of Washington DC is offering a full-time position with a starting wage of $26 per hour. The role involves safe operation of company equipment and timely delivery of products to customers. Responsibilities include operating commercial motor vehicles, using Powered Industrial Trucks (PIT) and Material Handling Equipment (MHE), and providing excellent customer service. Benefits include medical, dental, vision, vacation pay, paid holidays, a 401k with employer match, and career advancement opportunities after 6 months of employment.

Supervisory Immigration Services Assistant (SISA)

Company: Department of Homeland Security - Citizenship and Immigration Services

Location: Seattle, Washington Seattle, Washington

Posted Dec 20, 2024

This job posting is for a Supervisory Immigration Services Assistant (SISA) position in Seattle, WA. The role involves providing technical and administrative support to subordinate staff, ensuring compliance with USCIS procedures, policies, and regulations. The position requires U.S. citizenship or nationality, successful completion of a background investigation, drug screening, and registration with the Selective Service for male applicants born after 12/31/1959. A residency requirement applies to non-current USCIS employees. The position is not considered essential and does not guarantee telework. GS-09 level qualification is required, attained through one year of specialized experience equivalent to at least GS-07 or comparable experience. The role involves assisting with staff inquiries, updating immigration systems, and handling secure files.

Aging Services Program Specialist

Company: Department of Health and Human Services - Administration for Community Living

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 20, 2024

This job announcement is for a position in the Department of Health and Human Services, specifically in the Administration for Community Living, Office of Nutrition and Health Promotion Programs. The position requires U.S. citizenship, a background security investigation, and successful completion of a probable one-year probationary period. The role necessitates experience in behavioral or social sciences, with specialized experience in managing grants, developing relationships, and effective communication. The position is covered under the National Treasury Employees Union and does not authorize moving expenses, relocation incentive, recruitment incentive, or student loan incentive. The role requires specific coursework or a degree and submission of official transcripts. The agency provides reasonable accommodation for applicants with disabilities and offers a comprehensive benefits package to federal employees.

Staff Engineer - API Management (REMOTE)

Company: GEICO

Location: Washington DC

Posted Dec 20, 2024

GEICO is seeking a Staff Engineer to join their team, born out of a vision to create an enterprise-grade API management platform. The role requires strong software engineering and system architecture background, experience with API management, and proficiency in Kubernetes, Docker, and modern programming languages. The position offers a competitive salary, comprehensive benefits, and a positive work environment.

Attorney Advisor

Company: Other Agencies and Independent Organizations - Surface Transportation Board

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 20, 2024

This job posting is for a GS-level Attorney-Advisor position in the Public and Governmental Affairs section of the Board's Office of Public Assistance, Governmental Affairs, and Compliance (OPAGAC). The role involves engaging with various stakeholders, including Congress, federal, state, and local governments, and the media. U.S. citizenship is required, and a two-year trial period may be necessary. The position requires a professional law degree, current bar membership, and excellent legal skills. GS-13 candidates need two years of legal experience, GS-14 candidates three years, and GS-15 candidates four years. The STB offers a comprehensive benefits package, including flexible work schedules, limited telework, a fitness center, and a monthly transit subsidy.

Medical Support Assistant

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 20, 2024

This text outlines the requirements and qualifications for a job position at the Department of Veterans Affairs. Key points include the need for U.S. citizenship, English language proficiency, and either six months of relevant work experience or one year of education beyond high school. The role involves clerical tasks, patient scheduling, and interaction with both internal and external customers. The position requires proficiency in using computerized programs and systems for medical records. The job also necessitates participation in vaccination programs and may involve a probationary period and background check. The text also mentions benefits for federal employees and eligibility for current VA employees.

Librarian (South America Section)

Company: Legislative Branch - Library of Congress

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 20, 2024

The text describes a job position at the Library of Congress, specifically within the South America Section, African, Latin American & Western European Division, Acquisitions & Bibliographic Access Directorate, Discovery And Preservation Services. The position description number is 457104, and it's a non-supervisory, bargaining unit position in Washington, D.C. The salary range is based on locality pay adjustments for the area. Key qualifications include proficiency in Spanish and English, knowledge of library metadata rules, ability to acquire and process library materials, use of library software applications, and understanding of Spanish-speaking cultures. The Library of Congress is an equal opportunity employer, and applicants must submit a complete application package by the closing date. The position requires a favorable evaluation of a personnel security/suitability investigation and a one-year probationary period upon appointment.

Human Resources Specialist (Information Systems)

Company: Department of Health and Human Services - Administration for Strategic Preparedness and Response

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 20, 2024

This job posting is for a position within the Department of Health and Human Services, specifically the Administration for Strategic Preparedness and Response, based in Washington, D.C. The announcement has an applicant limit of 200. Requirements include U.S. citizenship, registration with Selective Service for eligible males, and successful completion of a background security investigation. The role involves developing web-based applications, preparing technical reports, and interpreting human resources concepts. No education qualification is required, but specialized experience of at least one year is necessary. The position offers a comprehensive benefits package as part of a federal career.

Legal Counsel - Tech Regulatory

Company: Boston Consulting Group (BCG)

Location: Washington, DC

Posted Dec 20, 2024

BCG is seeking a Legal Counsel - Tech Regulatory with extensive experience in technology and AI-specific regulatory, policy, and compliance legal matters. The role involves identifying and driving regulatory compliance, developing policies, serving in BCG's Responsible AI and AI risk team, and collaborating with product development teams. The ideal candidate should have a keen interest in AI tools, superior analytical skills, and the ability to manage complex legal matters with diverse stakeholders.

Senior Accountant - TS/SCI w/Poly - DC

Company: Deloitte

Location: Washington, DC

Posted Dec 20, 2024

Deloitte's Government and Public Services (GPS) practice is seeking a professional with a TS/SCI security clearance and relevant experience in accounting, business, or finance. The role involves performing IT audit readiness, advising on technical accounting and internal controls matters, and designing solutions to improve fiscal management activities. The team, consisting of over 15,000 professionals, supports federal, state, local government clients, and public higher education institutions. They aim to help clients manage core accounting functions, achieve controls and finance transformation aspirations, and meet digital controllership goals. The role requires onsite work in the Washington, D.C. area and a Bachelor's degree in a relevant field. Preferred qualifications include knowledge of Sarbanes-Oxley Section 404, OMB Circular A-123, and Momentum software.

UX Researcher

Company: Excella

Location: Washington DC

Posted Dec 20, 2024

Excella is a leading provider of Agile software development and data and analytics solutions, offering a flexible work-life balance, top-notch benefits, and a supportive work environment. They are seeking a UX Researcher to join their growing team and uncover user needs and motivations to inform design and product development processes.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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