Excellent Customer Service Jobs in Washington DC

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Looking for Excellent Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the Washington DC area.

Federal - Network Architect (Warehouse)

Company: Accenture

Location: Washington, DC

Posted Dec 20, 2024

Accenture Federal Services, based in Washington D.C., offers a unique approach to federal clients by combining commercial innovation and advanced technologies. They foster a diverse culture and inclusive thinking, enabling employees to transform ideas into practical solutions. The company is committed to diversity, inclusion, and equal employment opportunities. The Network Architect role involves designing a secure network architecture for a DoD distribution center modernization project, requiring 4+ years of relevant experience and client-facing skills.

Inventory Specialist

Company: Walgreens

Location: Washington, DC

Posted Dec 20, 2024

The role involves executing, monitoring, and training inventory best practices for the entire store, including both front end and pharmacy. Key responsibilities include supporting pharmacy inventory management activities, championing On-Shelf Availability, and ensuring accuracy of planograms. The individual is also responsible for reviewing and coordinating the proper use of reports and system applications, and executing front end and pharmacy asset protection techniques. Customer experience is a focus, with the role requiring engagement with customers, resolving issues, and modeling customer service best practices. Operations involve executing and coaching team members on warehouse and vendor inventory management processes, and completing pricing activities. The role also includes maintaining accurate inventory counts, ensuring inventory compliance with state and local laws, and assisting in the maintenance of inventory records. Basic qualifications include one year of prior retail work experience with knowledge, fluency in English, and a willingness to work flexible hours.

Customer Service Associate ( Client Management)

Company: Addison Group

Location: Washington, DC

Posted Dec 20, 2024

A fast-growing company, previously a startup, is hiring Client Service Associates in Mclean. The role involves resolving client inquiries through various channels, assisting with account setup, and handling sensitive information. The company offers a collaborative office environment, catered lunch twice weekly, and a starting pay of $17/hr with potential increases. Permanent employment is possible after a 3-4 month evaluation period.

Federal - Recruitment Marketing Sr. Analyst - 3877439

Company: Accenture Federal Services

Location: Washington, DC

Posted Dec 20, 2024

Accenture Federal Services in Annapolis Junction, MD is seeking a Recruitment Marketing Sr. Analyst. The role involves supporting recruitment marketing, employer brand strategy, talent acquisition, and hiring operations. The candidate will create and manage digital media, social channel content, and advertisements, and develop multichannel recruitment marketing campaigns. They will also drive talent acquisition strategies and prepare digital marketing and recruitment effectiveness reports. The ideal candidate should have experience in digital marketing, social media, job boards, and data analytics. Accenture is committed to diversity, inclusion, and equal employment opportunities.

Accounts Receivable / Collections Specialist

Company: Addison Group

Location: Washington, DC

Posted Dec 20, 2024

The Accounts Receivable Specialist role involves calling on assigned accounts to collect open invoices, resolving customer issues, and monitoring aging and adjustments. The role requires an Associate's degree in accounting or relevant work experience. Addison Finance & Accounting offers competitive salaries, benefits, bonuses, and potential for permanent employment. Candidates should apply directly or email [email protected].

Inside Sales Representative - Work From Home (Washington, DC)

Company: HomeAdvisor

Location: Washington, DC

Posted Dec 20, 2024

HomeAdvisor, a top workplace, offers homeowners tools for home improvement projects and helps service professionals grow their businesses through advertising and lead generation. Post-merger with Angie's List, it forms ANGI HomeServices Inc. HomeAdvisor Sales provides a supportive team environment with incentives like team outings and competitions. The Inside Sales Representative role involves a training program, cold calling, selling HomeAdvisor as a marketing solution, and meeting sales targets. Benefits include a base salary, uncapped commission, health coverage, and retirement plan.

Privacy Consultant

Company: NTT DATA Services

Location: Washington, DC

Posted Dec 20, 2024

NTT DATA is currently seeking a Privacy Consultant for a hybrid role in Washington, DC. The successful candidate will support the agency's Cybersecurity Privacy team, conducting documentation reviews, collaborating with other teams, and mentoring junior analysts. The ideal candidate will have a Bachelor's degree, minimum 2 years of professional experience, and a Secret Security Clearance. Preferred qualifications include experience with Privacy Impact Assessment/Privacy Threshold Analysis, SORNs, SHRs, ODPA.

Administrative Assistant

Company: Addison Group

Location: Washington, DC

Posted Dec 20, 2024

The Administrative Assistant position at Addison Group is crucial for the success of Recruiters/BDMs. The role involves managing confidential information, coordinating meetings, and providing administrative support. The ideal candidate should have strong communication skills, be results-oriented, and capable of working with diverse personalities. Addison Group offers training and career development opportunities.

Python Developer

Company: Addison Group

Location: Washington, DC

Posted Dec 20, 2024

The company is seeking experienced professionals for a new product launch. Key responsibilities include services and big data, with secondary focus on PC or Mobile. Candidates should have hands-on experience with large-scale service APIs, big data, distributed computing, and understanding of High Availability, Failover, System testing/validation, and Common Vulnerabilities and Exposures. They will maintain current products and develop innovative new ones. Qualifications include Mobile Tech, PC Tech, Big Data, Machine Learning, 4-7 years of server-side coding experience, mastery of PHP, Python, Javascript, or Go, self-starter attitude, team-oriented mindset, and continuous learning spirit. Experience in High Availability Services, Big Data Business Intelligence, or Large Scale Cloud Deployments is a plus. Bonus points for Machine Learning/AI, Data Science, Team lead experience, or Startup experience.

Occupational Therapist -PRN

Company: Mercy

Location: Washington, Missouri

Posted Dec 20, 2024

Mercy is a healthcare organization that values compassionate care and exceptional service. They offer careers tailored to individual skills and talents, with great benefits including health, vision, dental coverage, PTO, tuition reimbursement, and retirement funds. Mercy encourages innovation and collaboration, providing opportunities for professional growth and community impact. They seek candidates with a positive outlook, strong advocacy, and a commitment to delivering excellent care.

Developmental Engineer

Company: Lee Company

Location: Washington, UT

Posted Dec 20, 2024

The Air Force is seeking Developmental Engineers to join their operations. The engineers must meet several requirements, including a bachelor's degree in engineering and completion of specific courses. They will be responsible for planning and implementing projects, and are essential to the success of operations worldwide.

Outside Sales Reps Hiring Immediately

Company: Lee Company

Location: Washington, DC

Posted Dec 20, 2024

AmeriPro Roofing, a leading residential roofing contractor, is hiring Outside Sales Representatives in Maryland. These representatives educate homeowners about storm damage entitlements for roofing, siding, and gutter projects. AmeriPro stands out due to its fully staffed departments, allowing reps more time for sales. The company offers competitive compensation including draw against commission, commission on approved sales, vehicle allowance, quarterly bonuses, full insurance benefits, and a 401K with employer match. Responsibilities include prospecting, qualifying, and closing sales, managing territories, inspecting properties for damage, and educating customers. Qualifications include 2+ years sales experience, reliable vehicle, strong communication skills, and ability to work independently.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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