Excellent Customer Service Jobs in Washington DC

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Looking for Excellent Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the Washington DC area.

Senior Technical Support Engineer

Company: 3E

Location: Washington DC

Posted Dec 10, 2024

3E is a mission-driven company offering comprehensive data analytics and software solutions for workplace, chemical safety, product stewardship, supply chain management, and sustainability. They aim to shape the future by empowering global teams and maintaining excellence in all aspects. The Senior Technical Support Engineer role is critical for ensuring reliable, secure, and efficient technical operations, fostering collaboration, and driving innovation.

Sales Engineer (Solutions Architect), Public Sector

Company: Synack

Location: Washington DC

Posted Dec 10, 2024

The text is about a job posting for a Solutions Architect in the Public Sector team at Synack. The role involves driving acquisition of new logos and growth in existing accounts, as well as participating in industry thought leadership activities. The ideal candidate should have technical knowledge of the security testing field, product expertise, and strong writing skills. They should also be creative, innovative, and able to distill research for different stakeholders.

IT Help Desk Support Specialist

Company: CSA - Careers

Location: Washington DC

Posted Dec 10, 2024

The job posting is seeking a highly skilled IT Help Desk Support Specialist to provide installation, maintenance, and hardware and software troubleshooting for various IT equipment at the Washington Navy Yard. The specialist will also support network connectivity, mobile technology, and CAC deployment. The role requires a clearance, bachelor's degree, and four years of technical experience. The successful candidate will be part of an award-winning team and will have the opportunity to build a long and successful career.

Planner

Company: CAE

Location: Washington DC

Posted Dec 11, 2024

The role of Planner at CAE's upcoming Business Aviation Training Centre in Vienna Schwechat involves managing and maintaining training schedules, instructor assignments, and simulator allocation. The candidate should have previous aviation crew scheduling and operational planning experience, be organized, adaptable, and a team player.

Senior Proposal Manager

Company: Barbaricum

Location: Washington DC

Posted Dec 10, 2024

Barbaricum is a rapidly growing government contractor seeking a highly motivated Proposal Manager to lead proposal efforts across all company sectors. The ideal candidate should have 10+ years of experience in proposal management, with 5+ years leading complex Federal Government submissions. The role involves developing well-articulated, compliant, and compelling value propositions for proposal development, leading teams using APMP and Shipley best practices, and working with various procurement tools.

Enterprise Sales Director - Healthcare (Provider)

Company: ServiceNow

Location: Washington DC

Posted Dec 10, 2024

ServiceNow is a global market leader in AI-enhanced technology, providing an intelligent cloud-based platform to help organizations find smarter, faster, and better ways to work. They are looking for a direct Sales Executive to build a team, drive sales strategy, and support field sales teams in closing opportunities. The role requires extensive track record of new business sales success, strong strategic thinking, and the ability to build long-term strategic and senior-level relationships.

Risk Analyst

Company: Choice Hotels International

Location: Washington DC

Posted Dec 11, 2024

The text describes a job opportunity for a Risk Analyst at Choice Hotels, a worldwide lodging franchisor. The role involves overseeing audit and risk activities for the Choice Privileges loyalty program. The ideal candidate should have a Bachelor's degree in a related field, at least 2 years of experience in risk management or audit, and strong analytical skills. The position is based in North Bethesda, MD, with a competitive salary range of $66,000 to $72,000 annually. Choice Hotels offers a comprehensive benefits program and prioritizes associate wellbeing.

Senior Accountant (Level 5)

Company: Core One

Location: Washington DC

Posted Dec 10, 2024

The text describes a job position for a Senior Accountant in the US Government's Northern Virginia area. The candidate will be responsible for financial strategic and operational advice, financial reporting, internal controls, and financial data integrity. The position requires a current TSSCI with polygraph clearances and a degree in Accounting. The candidate should have at least 11 years of professional accounting experience and be a Certified Public Accountant (CPA) or MBA.

Relationship Administrative Specialist

Company: Frost Bank

Location: Washington DC

Posted Dec 11, 2024

The job description for the Relationship Administrative Specialist role at Frost Bank is for a position that involves performing administrative duties for a Loan Officer, supporting portfolio management and business development activities, and ensuring top-quality service to both internal and external customers. The ideal candidate should have 3+ years of experience in banking or 2+ years of experience in loan administration, a willingness to work as a team, and strong organizational and multitasking skills. The role also requires proficiency in Microsoft computer applications and excellent written and verbal communication skills.

Systems Support Engineer I

Company: Red River

Location: Washington DC

Posted Dec 10, 2024

The Systems Support Engineer role at Red River Managed Services involves providing direct support to internal team members and customers, handling incoming calls and tickets, performing system analysis, and maintaining accuracy in reporting. The ideal candidate should possess collaboration, creativity, empathy, integrity, judgment, purpose, resiliency, and selflessness skills. They should also have experience in incident and problem management, ticket handling, escalation, performance monitoring, advanced IT troubleshooting, technical run book creation, and maintenance. The role requires a BS degree, previous technical support success, and IT hardware/software knowledge. It also requires a SECRET security clearance.

Operations Associate, Courier Communications

Company: Wolt

Location: Washington DC

Posted Dec 10, 2024

Wolt is a Helsinki-based technology company that provides an online platform for consumers, merchants, and couriers. They connect people looking to order food and other goods with people interested in selling and delivering them. Wolt develops a wide range of technologies and operates its own grocery stores. Their mission is to make cities better by empowering and growing local communities. Wolt was founded in 2014 and joined forces with DoorDash in 2022. They value diversity, equity, and inclusion and aim to offer equal opportunity for everyone to work with them. The company offers a wide range of job opportunities, including a Courier Communications Associate position, which involves crafting and optimizing courier engagement content, maintaining web pages, streamlining processes, and more.

Autonomous Systems Engineer

Company: The Aerospace Corporation

Location: Washington DC

Posted Dec 11, 2024

The Aerospace Corporation is seeking a full-time Autonomous Systems Engineer to contribute to advanced autonomy research and provide direct program support on various vehicles. The position requires a Bachelor's or Master's degree in a STEM field, at least 2 years of professional experience, and experience with mechanically oriented engineering principles and software or electronics. The ideal candidate should have a background in autonomous systems or robotics and be able to communicate complex technical issues to staff and customers with limited engineering background.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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