Excellent Customer Service Jobs in Washington DC

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Looking for Excellent Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the Washington DC area.

Civil Engineer

Company: Department of Homeland Security - U.S. Secret Service

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 06, 2024

The text describes a job opening at the Secret Service, Office of Technical Development and Applied Research, Technical Security Division. The role involves ensuring a secure environment at the White House, Vice Presidential Residence, and other locations where the President and Vice President may be. Key requirements include U.S. citizenship, top secret Tier 5 clearance, drug test, FAC-COR Level 2 certification, Professional Engineering License (PE), frequent travel, and a credit check. Qualifications include a degree in engineering or equivalent experience, with specific experience requirements for GS-12 and GS-13 levels. The role involves preparing operational and maintenance specifications, providing training, and applying civil engineering theories.

Credit Risk Officer (Single Family)

Company: Department of Housing and Urban Development - Assistant Secretary for Housing-Federal Housing Commissioner

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 06, 2024

The Department of Housing and Urban Development (HUD) is seeking a Federal Housing Commissioner, Asst Secretary for Housing. The position is based in Washington, D.C. and requires U.S. Citizenship or Nationality. Key requirements include a background investigation, Direct Deposit, Selective Service System registration (for male applicants), PIV process, and use of a Government-issued charge card. Specialized experience needed includes coordinating executive discussions on FHA Single Family Housing credit risks and leading data analysis with SAS programming. The role is exempt from the Fair Labor Standards Act and offers federal benefits.

Dental Assistant

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Tacoma, Washington Tacoma, Washington

Posted Dec 06, 2024

The text describes the role and qualifications for a full-performance level dental assistant at the VA. These assistants can perform a full range of clinical duties independently, as permitted by state law. They assist dentists in all aspects of patient care and perform clinical and clerical functions. Requirements include U.S. citizenship, English proficiency, and either six months of relevant experience or completion of a 1-year accredited dental assistant program. Successful completion of a Dental Radiation Health and Safety Examination or equivalent is also required. Certification by the Dental Assisting National Board is highly desirable. The role involves light lifting, use of fingers, and mental and emotional stability. Environmental factors include constant noise and working closely with others.

Civil Engineer

Company: Department of Homeland Security - U.S. Secret Service

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 06, 2024

This job posting is for a Civil Engineer position in the Secret Service's Technical Security Division. The role involves providing a secure environment at the White House, Vice Presidential Residence, and other locations where the President and Vice President may be. Key responsibilities include obtaining a top secret Tier 5 clearance, passing drug tests, acquiring FAC-COR Level 2 certification, holding a Professional Engineering License (PE), and undergoing frequent travel. The position requires U.S. citizenship, and males born after 12/31/1959 must be registered for Selective Service. Qualifications include a degree in Engineering or a combination of education and experience in engineering sciences, along with one year of specialized experience at the GS-13 level.

Policy Analyst

Company: Court Services and Offender Supervision Agency for DC - Court Services and Offender Supervision Agency for DC - Agency Wide

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 06, 2024

The position is in the Office of Program Development and Implementation (OPDI) of the Court Services and Offender Supervision Agency (CSOSA) in Washington D.C. The role requires U.S. citizenship, background check, and drug test. Specialized experience of one year is needed in policy development, program management, data analysis, and presentation of findings. No substitution of education for experience is allowed.

GENERAL ATTORNEY

Company: Department of the Navy - U.S. Pacific Fleet

Location: Bremerton, Washington Bremerton, Washington

Posted Dec 06, 2024

The text announces an anticipated vacancy for an Assistant/Associate Counsel position in the Office of Counsel, Puget Sound Naval Shipyard & Intermediate Maintenance Facility (PSNS & IMF) in Bremerton, Washington. The role requires US citizenship, federal employment suitability, direct deposit participation, and successful completion of E-Verify. The appointee must obtain and maintain a secret security clearance, complete ethics orientation, and submit a Confidential Financial Disclosure Report. The position involves potential travel to CONUS and OCONUS, including remote or isolated sites. Qualifications vary by grade level, from one year of legal practice for GS-11 to five and a half years for GS-15. The role is not covered by the Department of the Defense Priority Placement Program and does not confer competitive status. A tentative offer of employment can be rescinded if pre-employment requirements are not met.

Attorney Advisor

Company: Department of Agriculture - Office of the General Counsel

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 06, 2024

The text describes a job opening for an Attorney Advisor (eDiscovery and Litigation Support) at a US Department. The role involves providing legal and technical advice on eDiscovery in various contexts. Requirements include US Citizenship, Selective Service registration (for males born after 12/31/1959), satisfactory background check, direct deposit, E-Verify, and bar membership. Qualifications necessitate a law degree from an ABA-accredited school, current bar membership, and specialized experience in legal research, writing, and communication. The role involves mastery of legal analysis, litigation strategies, and eDiscovery processes.

Supervisory Management and Program Analyst

Company: Department of Energy - Department of Energy - Agency Wide

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 06, 2024

The U.S. Department of Energy (DOE) is offering a chance to join the Clean Energy Corps and contribute to the fight against climate change. The Office of Clean Energy Demonstrations (OCED) was created in December 2021 to expedite clean energy technologies to market, aiming for net zero emissions by 2050. The role requires U.S. citizenship, e-Verify participation, and potential registration for Selective Service. Specialized experience is needed for GS-15, including performance evaluation, resource management, risk assessment, and high-level presentations. Unpaid experience, like volunteer work, is considered. No specific education is required. The DOE promotes diversity and equal opportunity, and veterans and persons with disabilities are encouraged to apply. New employees must pass E-Verify.

Economic Assistant (Part-time)

Company: Department of Labor - Bureau of Labor Statistics

Location: Moses Lake, Washington Moses Lake, Washington

Posted Dec 06, 2024

The Bureau of Labor Statistics (BLS) is a federal agency responsible for labor economics and statistics. It collects, processes, and disseminates essential statistical data. The BLS is an independent national statistical agency serving as a statistical resource to the U.S. Department of Labor. The job posting requires U.S. citizenship, age of 16 or above, and a valid driver's license. The role involves driving, traveling, and personal visits to housing units. Applicants must have specialized experience equivalent to at least GS-04 or relevant education. The Department of Labor aims to protect workers' welfare, improve working conditions, and promote equal employment opportunities.

Gastroenterologist (Providence Medical Group - Northwest Washington)

Company: Providence

Location: Everett, Washington

Posted Dec 06, 2024

Providence Medical Group NW is recruiting a full-time Gastroenterologist for its expanding practice in Everett, Washington. The role offers a competitive salary between $397,149 and $668,314 per year, with potential for incentives. The position is part of a collaborative group committed to delivering top-tier GI care. Everett, located 25 miles north of Seattle, provides a blend of industrial history and modern amenities, including outdoor activities, museums, and entertainment options.

Management and Program Assistant

Company: Department of Transportation - Federal Aviation Administration

Location: Des Moines, Washington Des Moines, Washington

Posted Dec 06, 2024

The text describes a job opening for a management and program assistant position in the U.S. Department of Transportation. The role involves supporting supervisors, managers, and other employees in managing office administrative functions. The position requires U.S. citizenship, selective service registration for males born after 12/31/1959, and submission of the most recent SF-50. Qualifications include at least one year of specialized experience in areas like calendar management, travel, budget, property or space management, arranging meetings, reviewing correspondence, composing letters, maintaining files, and analyzing administrative processes. The position is temporary, not eligible for remote work, and may be extended, terminated, or made permanent without further competition. The Department of Transportation values diversity and a culture of belonging.

International Economist

Company: Department of the Treasury - Treasury, Departmental Offices

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 06, 2024

This job posting is for an International Economist position at the Departmental Offices, International Affairs. The role involves providing professional economic analysis at a critical sensitive security level. Key requirements include U.S. Citizenship, successful completion of a background investigation, and compliance with federal ethics laws. Specialized experience is required, ranging from GS-11 to GS-14 levels, involving macroeconomic or financial analysis, policy formulation, and consensus building. The position offers competitive benefits, including telework opportunities, flexible schedules, and a comprehensive retirement program.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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