Excellent Customer Service Jobs in Washington DC

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Looking for Excellent Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the Washington DC area.

Family Advocacy Program Clinical Supervisor

Company: Department of the Navy - Commander, Navy Installations

Location: Oak Harbor, Washington Oak Harbor, Washington

Posted Dec 05, 2024

This position is part of the Family Readiness Division, Fleet and Family Support Program Section, Commander, Navy Installations Command (CNIC). CNIC is an Echelon II activity directly reporting to the Chief of Navy Operations. The mission of the FFSP is to provide information, referral, education, training, primary prevention, counseling, and advocacy to facilitate operational readiness and personal/family self-sufficiency. The role requires a Master's or Doctoral-level degree in social work, marriage and family therapy, counseling psychology, or other appropriate human service and/or mental health professional degree. The incumbent must meet FAP personnel - clinical staff qualifications, have a state or U.S. territory license for independent clinical practice, and possess two years of post-licensure experience in child abuse and domestic abuse counseling or treatment. The position is designated Non-Critical Sensitive, requiring a Secret security clearance and favorable determination for contact with children under 18.

Strategic Communications Coordinator

Company: GEICO

Location: Washington DC

Posted Dec 05, 2024

GEICO is seeking a Strategic Communications Coordinator to drive reporting and advocacy initiatives. The role involves creating executive-level presentations, designing reporting systems, drafting advocacy materials, and building relationships across the company. The individual will work three days a week onsite in the Chevy Chase MD office.

IT Project Manager

Company: Newberry Group

Location: Washington DC

Posted Dec 05, 2024

Newberry Group is a professional services firm providing information security compliance, governance programs, project management, and mission-critical project-based consulting to public sector clients nationwide. They seek an IT Project Manager to support the PMO formation at Frederick County, Maryland, and manage various Broadband-related projects. The role involves project initiation, planning, execution, monitoring, and closing. Minimum qualifications include a bachelor's degree in Business Administration, Management, or Engineering, 5 years of direct PM experience, and technical skills in IT systems, infrastructure, and software development lifecycle. The company offers competitive wages, an outstanding benefit package, and is an Equal Opportunity Employer.

UX Designer/Developer

Company: DigiCert

Location: Washington DC

Posted Dec 05, 2024

DigiCert is a leading global security authority that provides trusted encryption for major ecommerce brands, companies, cloud providers, and even surgically embedded pacemakers. They are looking for a dynamic professional with a hybrid UX design and frontend engineering background to ensure their products deliver the highest standards of functionality and performance.

Physician Assistant Gastroenterology (Swedish First Hill Campus)

Company: Swedish Health Services

Location: Seattle, Washington

Posted Dec 05, 2024

The Swedish Digestive Health Institute in Seattle, Washington, is recruiting a full-time Physician Assistant for its Inflammatory Bowel Disease Center. This role offers an exciting opportunity to join a team of 3 full-time MD providers, delivering outpatient care and engaging in cutting-edge clinical trials. The position includes access to advanced diagnostic tools like intestinal ultrasound and multi-disciplinary care for Crohn's disease and ulcerative colitis patients. The successful candidate will benefit from growth opportunities, a state-of-the-art facility, and competitive compensation between $119,015 and $156,607 per year. Seattle, the Pacific Northwest's largest urban center, offers a robust economy, excellent schools, and a vibrant arts and outdoor lifestyle.

Senior Director, Data Licensing & AI Powered Data Analytics

Company: Resonate

Location: Washington DC

Posted Dec 05, 2024

The text describes a job posting for a Senior Director of Data Licensing and AI Powered Data Analytics at Resonate. The role involves overseeing the entire product lifecycle, managing a team of product owners, and leading product discovery, design, and execution for AI analytics and data-driven products. The candidate should have 10+ years of product management experience in consumer data services, segmentation, predictive modeling, and marketing technology. The role requires experience with platforms such as Snowflake or AWS, and a strong understanding of the value of B2C first-party data combined with third-party data and the challenges brands face in customer acquisition, cross-sell, and retention.

Senior Manager, Engineering - Hybrid Cloud Fabric

Company: GEICO

Location: Washington DC

Posted Dec 05, 2024

This job summary is for a Distinguished Engineer position at GEICO, focusing on spearheading the development and implementation of a multicloud Infrastructure as Code (IaC) strategy for their hybrid cloud environment. The role involves building a robust, automated, and scalable infrastructure that integrates public and private cloud resources, empowering GEICO to deliver exceptional customer experiences. The ideal candidate should be passionate about IaC, thrive in a fast-paced environment, and have experience in open-source technologies. They will also be responsible for mentoring and guiding other engineers, fostering a culture of learning and collaboration. The role requires expert-level IaC skills, proficiency in at least one modern programming language, and understanding of Linux OS fundamentals, multicloud expertise, and hybrid cloud architecture.

VP Engineering - Federal

Company: GuidePoint Security

Location: Washington DC

Posted Dec 05, 2024

GuidePoint Security is a rapidly growing, profitable privately-held value-added reseller specializing in Information Security. With over 1000 employees, strategic partnerships with leading security vendors, and serving over 4200 customers, GuidePoint is a trusted advisor in the industry. The company's core values have driven its success and established a positive work environment. This is a unique opportunity to grow your career with a fast-growing company.

Federal Account Manager

Company: Radiant Digital

Location: Washington DC

Posted Dec 05, 2024

Radiant Digital is seeking a highly skilled Federal Account Manager with relevant consulting or program management experience in the federal market. The ideal candidate should have experience in professional services, be familiar with Treasury and HHS, and have knowledge of new technology trends. The role involves developing and maintaining relationships with federal clients, identifying opportunities, creating account plans, providing excellent customer service, coordinating with internal teams, negotiating contracts, staying updated on industry trends, and managing administrative tasks.

Associate Counsel - Fairfax, VA (Remote)

Company: GEICO

Location: Washington DC

Posted Dec 05, 2024

GEICO is looking to hire an Associate Counsel to defend lawsuits filed in Virginia courts and other first party insurance defense. The position is with GEICO Staff Counsel located in Fairfax VA. Job duties include researching laws, preparing legal briefs, opinions, and memoranda, rendering opinions on liability, damages, and value, preparing and handling pleadings, motions, and discovery, and defending by trial or dispositive hearing. Qualifications include 26+ years of experience in related fields, a Juris Doctor degree, admission to the Virginia Bar, and the ability to travel and document files. The position offers a total rewards program, including premier medical dental and vision insurance, paid vacation, sick and parental leave, 401k plan, tuition reimbursement, paid training and licensing, and equal employment opportunity.

Technical Product Manager

Company: Kunai

Location: Washington DC

Posted Dec 05, 2024

Kunai is a fast-growing digital consultancy specializing in banking payments and fintech. They have a global network of top talent and have worked with clients like Visa, American Express, Capital One, WEX, Wells Fargo, Ernst amp Young, and TOMS Shoes. They are seeking a Technical Product Manager to lead initiatives for scalability and future growth of major systems, including processing credit card transactions and transitioning from a legacy platform.

Assistant Executive Steward - MGM Springfield

Company: MGM Resorts International

Location: Washington DC

Posted Dec 05, 2024

The job posting for an Assistant Executive Steward at MGM Resorts International offers a unique and exciting opportunity to work in a diverse and entertaining industry. The role involves supervising operational functions, delivering guest service, managing staff, and providing ideas for new products and services. The ideal candidate should possess developed managerial skills, knowledge of kitchen functions, and excellent communication skills. The company offers various perks and benefits, including wellness programs, discounts, free meals, and healthcare benefits.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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