Excellent Customer Service Jobs

1,587,068 open positions · Updated daily

Excellent Customer Service roles are booming as companies shift toward omni‑channel support and AI‑driven help desks. With more than 10,900 openings, talent that can navigate Zendesk, Salesforce Service Cloud, and Genesys is in high demand.

Typical positions include Customer Success Manager, Technical Support Engineer, Escalation Specialist, and AI Chatbot Trainer. These roles cover ticket triage, knowledge‑base authoring, proactive outreach, and performance‑metric analysis.

Transparent pay data empowers agents to benchmark against industry standards, negotiate competitive salaries, and evaluate benefits that align with their career goals. Knowing exact compensation helps shift the focus from vague “market rate” to concrete numbers.

Package Consultant-SAP HANA FIN FI

Company: IBM

Location: Mumbai, IN

Posted Dec 10, 2025

This job description highlights a senior SAP Consultant role at IBM Consulting, emphasizing collaboration with global clients, strategic SAP solutions, and career growth opportunities. It outlines required expertise in SAP FICO, project experience, and communication skills for client-facing roles.

Business Analyst in Banking sector (French speaking) (f/m/x)

Company: IBM

Location: Bussigny, CH

Posted Dec 10, 2025

This role involves working with clients to drive innovation and career growth, requiring technical expertise and collaboration skills. The position emphasizes long-term relationships, global collaboration, and professional development opportunities within IBM's ecosystem.

PROCESS DELIVERY SPECIALIST-TALENT DEVELOPMENT OPTIMIZATION PROCESSES

Company: IBM

Location: BANGALORE, IN

Posted Dec 10, 2025

This text describes a career opportunity at IBM Consulting focusing on collaboration with global clients, digital transformation, and career growth. It highlights roles in recruitment, process analysis, and innovation within a supportive ecosystem.

Technical Support Professional

Company: IBM

Location: Pune, IN

Posted Dec 10, 2025

This job description outlines a remote support engineer role requiring expertise in Linux storage systems, Kubernetes, and Ceph/OpenShift technologies. Responsibilities include providing technical support to enterprise customers, collaborating with engineers to develop solutions, contributing to knowledge bases, and ensuring customer satisfaction through effective communication and problem-solving. The position emphasizes teamwork, troubleshooting skills, and experience with specific technologies.

Operations Buyer

Company: IBM

Location: BANGALORE, IN

Posted Dec 10, 2025

This job description outlines an Operations Buyer role at IBM with responsibilities including procurement operations, vendor management, and client collaboration. It emphasizes opportunities to lead in technology innovation, solve complex problems, and utilize procurement skills. The position requires 13+ years of experience, strong communication abilities, and ERP tool proficiency.

Application Consultant-DevOps

Company: IBM

Location: Kochi, IN

Posted Dec 10, 2025

The text describes a career in IBM Consulting focused on hybrid cloud and AI innovation, emphasizing collaboration with global clients, technical expertise, and opportunities to drive impactful solutions through agile frameworks and advanced technology platforms.

Consultant – Digital Engineering

Company: IBM

Location: Multiple Cities

Posted Dec 10, 2025

This job description highlights a role focused on digital engineering, client collaboration, and process improvement. It emphasizes skills in business analysis, technology integration, and delivering real business value through strategic solutions and innovation.

Quality Engineer-Data

Company: IBM

Location: New Delhi, IN

Posted Dec 10, 2025

This role involves working in IBM Consulting Delivery Centers to provide technical expertise to public and private sector clients. Responsibilities include teamwork, training in technical topics, and communication skills. Requirements include a bachelor's degree, SQL proficiency, Azure Databricks experience, and strong stakeholder management.

Platform Developer – Entry Level Sales Program 2026

Company: IBM

Location: Multiple Cities

Posted Dec 10, 2025

The text describes a Platform Developer role at IBM Client Engineering, emphasizing collaboration with clients on innovative solutions, career growth opportunities, and a supportive work environment. It highlights responsibilities involving hybrid cloud and AI technologies, technical leadership, and cross-functional teamwork. The role requires skills in cloud expertise, value communication, and technical problem-solving, with a focus on delivering enterprise-scale solutions and client satisfaction.

Package Consultant-SAP HANA SCM IBP

Company: IBM

Location: BANGALORE, IN

Posted Dec 10, 2025

This role involves collaborating with clients on SAP solutions and innovative projects, offering growth opportunities and technical expertise in IBM's consulting environment.

Customer Success Engineer

Company: IBM

Location: CORAL GABLES, US

Posted Dec 10, 2025

This text describes a career opportunity at IBM Software focusing on customer success engineering roles. It highlights the team's expertise in transforming customer challenges into industry-leading solutions, emphasizing cloud-native AI-powered software development. The role involves managing infrastructure and security lifecycle, driving customer adoption of HashiCorp tools, and ensuring timely renewals. Requirements include technical expertise in cloud and DevOps, strong communication skills, and experience with HashiCorp tooling.

DevOps Cloud Engineer

Company: IBM

Location: Kochi, IN

Posted Dec 10, 2025

This job description outlines the role of a DevOps Cloud Engineer, detailing responsibilities such as designing cloud infrastructure, implementing automation tools, and maintaining CI/CD pipelines. It specifies required skills in AWS, Terraform, Kubernetes, and certifications, while emphasizing collaboration with development teams and on-call availability.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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