Excellent Customer Service Jobs

1,587,068 open positions · Updated daily

Excellent Customer Service roles are booming as companies shift toward omni‑channel support and AI‑driven help desks. With more than 10,900 openings, talent that can navigate Zendesk, Salesforce Service Cloud, and Genesys is in high demand.

Typical positions include Customer Success Manager, Technical Support Engineer, Escalation Specialist, and AI Chatbot Trainer. These roles cover ticket triage, knowledge‑base authoring, proactive outreach, and performance‑metric analysis.

Transparent pay data empowers agents to benchmark against industry standards, negotiate competitive salaries, and evaluate benefits that align with their career goals. Knowing exact compensation helps shift the focus from vague “market rate” to concrete numbers.

DevOps Engineer

Company: IBM

Location: Vilnius, LT

Posted Dec 09, 2025

IBM seeks a DevOps engineer to lead innovative projects, offering competitive salaries, global opportunities, and professional growth. The role involves cloud solutions and collaboration with clients.

Support Engineer

Company: IBM

Location: Noida, IN

Posted Dec 09, 2025

This text promotes an IBM Software career role emphasizing innovation, team collaboration, and professional growth opportunities. It highlights contributions to cloud-native solutions, customer support responsibilities, and required technical expertise for a Support Engineering position with IBM and HashiCorp.

Senior Solution Architect – Digital Engineering

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This job description outlines a senior role requiring expertise in PLM and Digital Engineering, emphasizing collaboration, technical leadership, and innovative solutions for complex business challenges. The position involves mentoring teams, defining architectural solutions, and driving digital transformation initiatives with a focus on efficiency and strategic impact.

Industry Consultant-Life Sciences

Company: IBM

Location: Pune, IN

Posted Dec 09, 2025

This job description outlines a role at IBM Consulting involving technical expertise delivery, client collaboration, and project management responsibilities. It specifies educational requirements, industry experience, and skills needed for insurance-related solutions and system impact analysis.

Senior Manager - Employee Data Management

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This job description highlights a career in IBM Consulting focused on global client collaboration, digital transformation, and innovation. It emphasizes opportunities for career growth, strategic partnerships, and impactful work with industry leaders. The role requires expertise in process improvement and transformation while fostering a culture of learning and empathy.

PROCESS INNOVATION PROFESSIONAL-LEAD TO CASH

Company: IBM

Location: Gurgaon, IN

Posted Dec 09, 2025

This role involves working with global clients to drive digital transformation using agile methods and AI. Responsibilities include managing accounts receivable and ensuring SLA compliance. Required skills include a bachelor's degree, 6+ years of experience, and proficiency in ERP software. The position emphasizes collaboration, innovation, and career growth opportunities.

General Accounting Professionals

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 09, 2025

This job description outlines the role of a General Ledger Accountant at IBM, including responsibilities like financial record management, reconciliation, and intercompany processing, along with required skills and qualifications.

Payroll Project Manager

Company: IBM

Location: BUDAPEST, HU

Posted Dec 09, 2025

This role involves creating sustainable project plans for payroll implementations, managing resources, ensuring project goals and timelines are met, and maintaining transparent communication with stakeholders. It requires experience in project management, organizational skills, and a customer-focused approach.

Software Engineer Ruby on Rails (3scale)

Company: IBM

Location: Mulhuddart, IE

Posted Dec 09, 2025

This job description outlines a Software Developer role at IBM, emphasizing opportunities to contribute to API Management development and work with technologies like Docker, OpenShift, and Ruby on Rails. The position requires expertise in software development, testing, and automation, along with collaborative skills in cloud-native and distributed systems environments.

Entry Level Product Manager - Global Asset Recovery Services

Company: IBM

Location: POUGHKEEPSIE, US

Posted Dec 09, 2025

This text promotes an IBM product management internship opportunity emphasizing collaboration, innovation, and growth. It highlights roles in cross-functional teamwork, process optimization, and impactful project contributions while outlining educational and experiential requirements.

Junior Java Developer

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This job description highlights a career in IBM Consulting focused on hybrid cloud and AI innovation, collaboration with global clients, and professional growth through technical expertise and Agile methodologies. It emphasizes opportunities to work with cutting-edge technologies and contribute to impactful solutions.

Business Analyst

Company: IBM

Location: GUADALAJARA, MX

Posted Dec 09, 2025

This job posting seeks a detail-oriented Business Analyst with 3.5+ years of experience in process mapping, documentation, and cross-functional collaboration. Key requirements include proficiency in Jira/ServiceNow, Agile methodologies, and data visualization tools like Power BI/Tableau. The role emphasizes analytical skills, communication, and project execution in a team-oriented environment.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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