Excellent Customer Service Jobs

1,587,068 open positions · Updated daily

Excellent Customer Service roles are booming as companies shift toward omni‑channel support and AI‑driven help desks. With more than 10,900 openings, talent that can navigate Zendesk, Salesforce Service Cloud, and Genesys is in high demand.

Typical positions include Customer Success Manager, Technical Support Engineer, Escalation Specialist, and AI Chatbot Trainer. These roles cover ticket triage, knowledge‑base authoring, proactive outreach, and performance‑metric analysis.

Transparent pay data empowers agents to benchmark against industry standards, negotiate competitive salaries, and evaluate benefits that align with their career goals. Knowing exact compensation helps shift the focus from vague “market rate” to concrete numbers.

Advisory Delivery Consultant - DB2

Company: IBM

Location: Markham, CA

Posted Dec 09, 2025

This role offers opportunities to work with IBM clients, leverage technical expertise, and contribute to impactful solutions within a collaborative environment. The position emphasizes career growth, technical guidance, and collaborative problem-solving to deliver world-class services and optimize client outcomes.

HPC Infrastructure Specialist Linux

Company: IBM

Location: TIMISOARA, RO

Posted Dec 09, 2025

The text describes a job opening for an Infrastructure Specialist requiring Ansible and Linux skills, highlighting responsibilities like automation development, collaboration, and continuous improvement. It outlines qualifications, preferred education, and experience in infrastructure development.

F&A Delivery Manager

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 09, 2025

The text describes a leadership role at IBM's consulting delivery centers, emphasizing innovation, client satisfaction, and operational excellence. It outlines responsibilities including team management, service delivery, and strategic planning, while highlighting required expertise in financial processes and large-scale project management.

Security Consultant - Cloud Security Engineer

Company: IBM

Location: Mumbai, IN

Posted Dec 09, 2025

This job description highlights a Cloud Security Engineer role at IBM Consulting, emphasizing collaboration with global clients, innovation in hybrid cloud and AI, and career growth opportunities. The position requires expertise in Prisma Cloud, cloud security strategies, and compliance frameworks, with a focus on automation and security integration across multicloud environments.

Senior OCP Consultant

Company: IBM

Location: Krakow, PL

Posted Dec 09, 2025

The role offers career growth in a collaborative IBM environment, focusing on cloud technologies and client solutions with a positive impact.

IBM Cloud Backend Developer

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This job description highlights opportunities for growth and innovation in IBM's Infrastructure team, focusing on cloud-native solutions and agile development. The role emphasizes collaboration, technical expertise, and contributing to transformative technologies.

GCG Technology Expert Labs Solution Architect

Company: IBM

Location: Beijing, CN

Posted Dec 09, 2025

The text highlights career opportunities at IBM Technology Expert Labs, emphasizing collaborative culture, professional growth, and impactful work. It describes the role of a Solution Architect, required expertise in Data and AI technologies, and the benefits of contributing to world-class solutions.

Application Developer-Cloud FullStack

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

The role involves collaborating with clients on hybrid cloud and AI solutions, requiring Java expertise and microservices development skills. It emphasizes long-term client relationships and innovation through strategic technology platforms.

Digital Sales Technical Specialist - Automation Platform for Italian Market

Company: IBM

Location: Valencia, ES

Posted Dec 09, 2025

This text promotes a Digital Sales Technical Specialist role at IBM, emphasizing career growth, collaboration, technical expertise, and impactful work. It highlights opportunities for professional development, client engagement, and contributing to business success through innovative solutions.

Webmethod developer

Company: IBM

Location: Giza, EG

Posted Dec 09, 2025

This job description highlights a WebMethods developer role with opportunities to work on innovative integration solutions, collaborate with clients, and leverage IBM's industry-leading technologies. The position emphasizes career growth, technical expertise, and impactful projects that drive business value and global scalability.

Cloud Data Engineer

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

The Cloud Data Engineer role involves designing and optimizing data pipelines on GCP, collaborating with cross-functional teams, and ensuring data quality. Required skills include SQL, Python, Jenkins, and cloud technologies like BigQuery and Cloud Storage.

Product Manager

Company: IBM

Location: Markham, CA

Posted Dec 09, 2025

The text describes a Product Manager role at IBM focused on leading observability for generative AI technologies. It highlights opportunities for innovation, collaboration with cross-functional teams, and requirements including expertise in AI monitoring tools, cloud-native systems, and agile practices. The role emphasizes driving product growth and staying ahead of industry trends in AI observability.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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