Excellent Customer Service Jobs

1,587,068 open positions · Updated daily

Excellent Customer Service roles are booming as companies shift toward omni‑channel support and AI‑driven help desks. With more than 10,900 openings, talent that can navigate Zendesk, Salesforce Service Cloud, and Genesys is in high demand.

Typical positions include Customer Success Manager, Technical Support Engineer, Escalation Specialist, and AI Chatbot Trainer. These roles cover ticket triage, knowledge‑base authoring, proactive outreach, and performance‑metric analysis.

Transparent pay data empowers agents to benchmark against industry standards, negotiate competitive salaries, and evaluate benefits that align with their career goals. Knowing exact compensation helps shift the focus from vague “market rate” to concrete numbers.

PROCESS DELIVERY SPECIALIST-TALENT DEVELOPMENT OPTIMIZATION PROCESSES

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This job description outlines a Senior Service Associate role at IBM Consulting, focusing on benefits administration, compensation processes, and digital transformation initiatives. The position requires expertise in HR systems, SAP HRMS, and strong analytical skills, while emphasizing collaboration with clients and internal teams to ensure accurate payroll and benefits management.

Full Stack Developer

Company: IBM

Location: Markham, CA

Posted Dec 09, 2025

This job description highlights opportunities for growth in innovative cloud technologies at IBM, emphasizing career development and impactful projects.

Q2C Professional

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 09, 2025

This job description outlines a role in order management and dispute resolution, requiring strong communication, organizational skills, and a commitment to operational excellence in a fast-paced environment.

Data Engineer-Data Platforms-Azure

Company: IBM

Location: Kochi, IN

Posted Dec 09, 2025

The role involves working in IBM's delivery centers to deliver technical expertise and innovation, focusing on data analysis, predictive modeling, and collaboration with diverse teams using tools like Python and Spark.

Package Consultant-Oracle Cloud HCM

Company: IBM

Location: Kolkata, IN

Posted Dec 09, 2025

This text describes a consulting role at IBM focusing on hybrid cloud and AI solutions, emphasizing collaboration with clients, innovation, and career growth opportunities. Responsibilities include developing technical solutions, managing client relationships, and leveraging IBM's technology platforms to drive business impact.

Sr. Process Analyst Finance & Administration Delivery - Order to Cash

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This job description highlights a career in IBM Consulting focused on digital transformation, hybrid cloud, and AI initiatives. The role involves working with global clients, leveraging agile methodologies and technology platforms, while emphasizing career growth, innovation, and collaborative problem-solving in a supportive environment.

Order to Cash Analyst

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 09, 2025

This job description highlights a role at IBM focused on customer masterdata management, credit handling, and order processing. It emphasizes collaboration, innovation, and problem-solving in a dynamic environment. The position requires technical expertise in finance and ERP systems, along with strong communication and analytical skills. The text portrays the role as impactful and growth-oriented, encouraging candidates to lead in technology-driven solutions.

Senior SAP Consultant – Credit Management & TRM

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This text describes a senior SAP consultant role at IBM Consulting, emphasizing collaboration with global clients, technical expertise in SAP systems, leadership opportunities, and career growth through innovative solutions and industry expertise.

Data Scientist Intern (16 months, September 2026)

Company: IBM

Location: Markham, CA

Posted Dec 09, 2025

IBM's Data Scientist internship offers opportunities to work on large-scale systems and AI projects, requiring skills in Python, AI trends, and technical writing. It emphasizes growth and innovation in a collaborative environment.

Data Engineer-Data Warehouse

Company: IBM

Location: Kochi, IN

Posted Dec 09, 2025

This job description outlines a Data Engineer role at IBM involving innovation, technical expertise, and collaboration. Responsibilities include data analysis, predictive modeling, and working with tools like Python and Spark. Required skills include DBT, ETL tools, and programming languages, with preferences for advanced technical experience and teamwork.

Package Consultant-Oracle Industry Solutions

Company: IBM

Location: Pune, IN

Posted Dec 09, 2025

This text describes a consulting role at IBM focusing on client collaboration, innovation, and technical expertise. It highlights opportunities to work on global projects, solve complex business problems, and leverage IBM's technology platforms. The role requires specific technical skills and experience with Oracle and Agile methodologies.

Procurement

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This job description outlines the role of a Procurement Specialist at IBM, emphasizing responsibilities such as procuring goods/services, managing vendor relationships, and ensuring audit readiness. It highlights required skills like communication, ERP tools proficiency, and experience in procurement domains, while also mentioning preferred qualifications like a Master's degree and virtual client-facing abilities.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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