Excellent Customer Service Jobs

1,587,068 open positions · Updated daily

Excellent Customer Service roles are booming as companies shift toward omni‑channel support and AI‑driven help desks. With more than 10,900 openings, talent that can navigate Zendesk, Salesforce Service Cloud, and Genesys is in high demand.

Typical positions include Customer Success Manager, Technical Support Engineer, Escalation Specialist, and AI Chatbot Trainer. These roles cover ticket triage, knowledge‑base authoring, proactive outreach, and performance‑metric analysis.

Transparent pay data empowers agents to benchmark against industry standards, negotiate competitive salaries, and evaluate benefits that align with their career goals. Knowing exact compensation helps shift the focus from vague “market rate” to concrete numbers.

SAP Tax & Revenue Management Lead

Company: IBM

Location: Doha, QA

Posted Dec 04, 2025

The SAP Tax & Revenue Management (TRM) Lead role is critical for designing, implementing, and optimizing core tax administration processes within the SAP landscape. The position focuses on key functional areas such as registration/deregistration, returns processing, payments, and refunds. The ideal candidate possesses deep expertise in SAP TRM and FICA, experience in public-sector revenue programs, and the ability to translate legislative and operational needs into effective system solutions. The role involves collaborating with various stakeholders to deliver a modern, efficient, and compliant tax administration system.

AI Specialist Intern – Entry Level Sales Program 2026

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

IBM's Technology Sales Internship Program is seeking undergraduate and graduate students to join their Client Engineering team as AI Specialists. The program focuses on developing and deploying AI systems using the watsonx platform, with a collaborative and experiential sales environment. Interns will work on pre and post-sales pilots, solution optimization, collaboration, and staying up-to-date with industry trends.

Entry Level IT Lab Administrator 2026

Company: IBM

Location: POUGHKEEPSIE, US

Posted Dec 04, 2025

The text describes a role at IBM Cloud involving IT lab management, cloud technology work, and professional growth opportunities. It highlights IBM's strengths in innovation, global scalability, and career development, emphasizing a supportive environment for technical expertise and collaboration.

Salesforce Consultant

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on a role as a Salesforce Consultant. The position involves working with clients globally, providing innovative solutions using Salesforce CRM, and collaborating with development teams. The role requires strong communication, analytical, and problem-solving skills, along with Salesforce expertise and the ability to work independently or as part of a team.

Cyber Operations Manager

Company: Optiv

Location: USA

Posted Dec 04, 2025

The Cyber Operations Manager over Threat Detection & Response is responsible for ensuring early and accurate detection, response, and containment for threats directed against clients. The role involves leading a 24x7 team, working closely with customers, enforcing policies, driving continuous improvement, managing staffing, developing staff, and overseeing threat intelligence reports. The position requires 12+ years of IT and Information Security experience, 5+ years leading technical Threat Detection and Response teams, and deep understanding of SIEM, EDR, regulatory compliance, and security laws.

Territory Manager

Company: Liberty Mutual Insurance

Location: USA

Posted Dec 04, 2025

This job description outlines roles in managing territories, fostering agency partnerships, and achieving growth targets through strategic collaboration and operational excellence.

Senior Systems Engineer

Company: Veeam Software

Location: Remote, United Kingdom

Posted Dec 04, 2025

Veeam, a global leader in data resilience, emphasizes customer trust and innovation, inviting collaboration to drive growth and impact for major brands. The job post highlights opportunities to work with sales teams and evangelize products, with a focus on human verification through specific tags.

Group Manager- Transition

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on a role as a Transitions and Transformations Lead. The position involves working with clients globally, driving digital transformation using agile methodologies, process mining, and AI-powered workflows. The role requires strong leadership, change management skills, and expertise in finance and accounting transitions.

RECRUITING SERVICES PROFESSIONAL-TALENT ACQUISITION OPTIMIZATION

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on a role as a Senior Process Analyst in Recruitment. The position involves end-to-end recruitment support, working with partners and clients globally. It emphasizes the importance of curiosity, continuous learning, and collaboration in a supportive environment with mentors and coaches.

Advanced MSK Physiotherapist

Company: GPDQ

Location: United Kingdom

Posted Dec 04, 2025

The job posting is for an Advanced MSK Physiotherapist to join a remote healthcare team. The role involves providing digital consultations and treatments for musculoskeletal conditions, with a focus on patient-centered care and promoting overall health and wellbeing. The position offers flexible working hours, remote working within the UK, competitive hourly rates, and access to various workstreams.

Product Management Intern 2026

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

This text describes a product management internship opportunity focusing on product lifecycle, cross-functional collaboration, and career development. It highlights skills in market research, customer value, and technical feasibility while emphasizing business impact and product ownership.

IT Technical Specialist

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The Technical Support Specialist Advisor role at IBM involves providing a full workload of technical services to employees, including software configuration, device setup, upgrades, reimaging, installation, support, and analysis. The position requires excellent communication, customer service, and problem-solving skills, as well as extensive knowledge of various operating systems, applications, and hardware. The role involves leadership, collaboration, and maintaining a professional attitude while delivering high-quality services.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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