Excellent Customer Service Jobs

1,587,183 open positions · Updated daily

Excellent Customer Service roles are booming as companies shift toward omni‑channel support and AI‑driven help desks. With more than 10,900 openings, talent that can navigate Zendesk, Salesforce Service Cloud, and Genesys is in high demand.

Typical positions include Customer Success Manager, Technical Support Engineer, Escalation Specialist, and AI Chatbot Trainer. These roles cover ticket triage, knowledge‑base authoring, proactive outreach, and performance‑metric analysis.

Transparent pay data empowers agents to benchmark against industry standards, negotiate competitive salaries, and evaluate benefits that align with their career goals. Knowing exact compensation helps shift the focus from vague “market rate” to concrete numbers.

Selection Specalist

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text is a job posting for a Selection Specialist role at IBM. It outlines the responsibilities, required qualifications, and preferred experience for the position. The role involves managing end-to-end recruitment processes, partnering with hiring managers, sourcing candidates, conducting interviews, and maintaining candidate records. The ideal candidate should have a bachelor's degree, 5+ years of experience in talent acquisition, strong knowledge of sourcing techniques, and excellent communication skills.

Quality Assurance Analyst

Company: IBM

Location: Naga City, PH

Posted Dec 04, 2025

The text describes a role at IBM Consulting Client Innovation Centers where the individual will conduct quality reviews, analyze defects, document workflows, and assist in managing customer relationships. The role requires a bachelor's degree, strong communication and analytical skills, and knowledge of quality tools and techniques.

Sales Development Representative Intern - Entry Level Sales Program 2026 ( September Start)

Company: IBM

Location: Markham, CA

Posted Dec 04, 2025

IBM is evolving its technology sales approach to break boundaries with innovative methods. They are seeking undergraduate and graduate students to join their Sales Development Representative intern program, which focuses on prospecting, co-creating solutions with clients, and driving digital transformation success. The role involves sales prospecting, continuous learning, supporting deal closure, and social selling. IBM provides a collaborative and experiential sales environment with ongoing development opportunities.

Devops Engineer

Company: IBM

Location: Brno, CZ

Posted Dec 04, 2025

IBM Software is seeking a skilled backend developer to join their team. The role involves developing and maintaining high-quality software products, working with various technologies and programming languages. The position offers opportunities to improve community projects, shape internal processes, and develop innovative solutions. The ideal candidate should have excellent technical and creative thinking skills, basic Java programming skills, experience with Maven and Gradle, and knowledge of Jakarta EE, Git, Subversion, CI/CD, Tekton, Jenkins, containers, Linux, and shell or Python scripting.

SAP Principal Solution Architect - MDG

Company: IBM

Location: NO City, SA

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on leading the design and governance of enterprise Master Data Management using SAP MDG. It outlines the key responsibilities, required education, and technical expertise needed for the role.

PROCESS DELIVERY SPECIALIST-RECORD TO REPORT

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

This role involves collaborating with clients on digital transformation projects, emphasizing long-term growth and professional development opportunities within IBM's consulting environment.

Delivery Consultant (Storage)

Company: IBM

Location: Tokyo, JP

Posted Dec 04, 2025

The text is a job description for a Japanese-speaking role in IBM Technology Expert Labs, focusing on IBM storage products. It highlights the responsibilities, required skills, and benefits of the position, emphasizing the collaborative and experiential culture, opportunities for skill development, and global exposure.

[ISE]AI Engineer

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text is a job description for an AI Engineer position at IBM Systems Engineering Japan. The role involves leading AI and data system implementations for digital transformation and new service development. The company encourages challenges, community activities, and collaboration with specialists to create innovative solutions. The position requires Japanese language skills and offers opportunities to work on various AI projects, such as natural language processing systems and MLOps systems.

SAP MDG (Master Data Governance) Consultant

Company: IBM

Location: Kosice, SK

Posted Dec 04, 2025

The text describes a mid-level SAP Master Data Governance (MDG) Consultant role at IBM Consulting. The role involves configuring, customizing, and supporting SAP MDG solutions, implementing data governance frameworks, integrating with external systems, testing and validating MDG configurations, ensuring data quality, providing training and support, and participating in end-to-end MDG implementation projects. The role requires SAP MDG expertise, domain knowledge, integration know-how, language proficiency, and consulting capabilities.

Application Developer-AWS Cloud FullStack

Company: IBM

Location: Mysore, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on a role as a Brand Technical Specialist. The role involves working closely with clients to develop relationships, understand their needs, and provide solutions using IBM's industry-leading technologies. The position requires creative problem-solving skills, excellent communication, and experience in modernizing client applications to container-based solutions.

Security Consultant-SIEM IR

Company: IBM

Location: Mumbai, IN

Posted Dec 04, 2025

The text describes the role and responsibilities of a Technical Support Representative at IBM, highlighting the importance of providing technical support, monitoring ticket queues, maintaining security compliance, and analyzing security metrics. It also outlines the required education, technical expertise, and preferred experience for the role.

Contact Center Fresh Graduates

Company: IBM

Location: Naga City, PH

Posted Dec 04, 2025

The job description outlines the role of a Contact Center Practitioner at IBM, who will be responsible for providing customer service support, answering queries, resolving issues, and ensuring customer satisfaction. The role requires excellent communication skills, the ability to multitask, and a strong customer focus.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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