Excellent Customer Service Jobs

1,587,183 open positions · Updated daily

Excellent Customer Service roles are booming as companies shift toward omni‑channel support and AI‑driven help desks. With more than 10,900 openings, talent that can navigate Zendesk, Salesforce Service Cloud, and Genesys is in high demand.

Typical positions include Customer Success Manager, Technical Support Engineer, Escalation Specialist, and AI Chatbot Trainer. These roles cover ticket triage, knowledge‑base authoring, proactive outreach, and performance‑metric analysis.

Transparent pay data empowers agents to benchmark against industry standards, negotiate competitive salaries, and evaluate benefits that align with their career goals. Knowing exact compensation helps shift the focus from vague “market rate” to concrete numbers.

Application Developer-Cloud FullStack

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on working with clients globally to improve hybrid cloud and AI solutions. The role involves collaborating with visionaries across industries, using best practice technologies and tools to develop customized systems. Required skills include proficiency in Java Spring Framework, Spring Boot, RESTful APIs, OOP design patterns, ORM tools, and microservices.

Accounts Receivable Collections Specialist| Fluent in German & English

Company: IBM

Location: MADRID, ES

Posted Dec 04, 2025

IBM is seeking a proactive and results-driven Accounts Receivable Analyst to join their AR team. The role involves maximizing cash flow through effective collections, dispute resolution, bad debt prevention, and collaboration with internal and external stakeholders. The ideal candidate should have strong problem-solving, communication, and continuous improvement skills.

Package Consultant-Workday Recruiting

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The role involves working in IBM Consulting Client Innovation Centers Delivery Centers, delivering technical and industry expertise to clients worldwide. Responsibilities include building, automating, and releasing solutions based on client requirements, ensuring integration solutions meet specifications and are delivered on time. Required education is a Bachelor's degree, with a Master's degree preferred. Required technical expertise includes Workday HCM certification, certification in Recruiting, and experience in leading workshops for WD Recruitment modules. Preferred technical expertise includes proficiency in Core HCM and advanced reporting in Workday, strong analytical skills, and excellent oral, written, and interpersonal skills.

Infrastructure Specialist-Azure Platform

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The job role involves working in IBM Consulting Client Innovation Centers Delivery Centers, delivering technical and industry expertise to clients worldwide. The role focuses on identifying and fixing business problems, improving services, troubleshooting technical issues, and requires expertise in Azure IAAS, PASS, and SAAS services, containerization, and security management.

Backend Java Developer – End User Monitoring

Company: IBM

Location: Kochi, IN

Posted Dec 04, 2025

IBM Instana is seeking a talented Backend Java Developer to join their End User Monitoring team. The role involves designing, building, and enhancing backend systems for Instana's monitoring solutions, focusing on performance, scalability, and reliability. The developer will collaborate with cross-functional teams to deliver high-quality software used by global enterprises.

Software Developer - Web Developer

Company: IBM

Location: Mulhuddart, IE

Posted Dec 04, 2025

The text is a job description for a Senior Web Developer position at IBM Software. The role involves building and enhancing the Admin UI for the ContextForge gateway proxy and registry using HTMX, Alpine.js, and TypeScript. The position requires experience in frontend development, server-driven UI patterns, and UI/UX design. Testing and quality assurance are also important aspects of the role.

InfoSphere Optim Technical Support Professional

Company: IBM

Location: Krakow, PL

Posted Dec 04, 2025

IBM Optim is a data management solution that helps organizations manage data throughout its lifetime. The role involves providing technical support to customers, collaborating with development and support organizations, and contributing to department goals. The position offers opportunities to work with the latest technologies and grow skills in IBM's key data management products.

Entry Level QA/Test Developer

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text is a job description for a QATest Developer role at IBM. It outlines the responsibilities, required education, and technical expertise needed for the position. The role involves working with client-server architectures, networking protocols, application development, databases, and creating APIs. The position requires knowledge of Agile and Cloud devOps development methodologies, as well as experience with various programming languages and tools.

HR Onboarding professional

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The Onboarding Specialist role is crucial in delivering a seamless, engaging, and inclusive onboarding experience for new hires at IBM. The role involves managing end-to-end onboarding processes, acting as the primary point of contact for new hires, conducting orientation sessions, collaborating with internal teams, ensuring compliance, and continuously improving onboarding documentation, workflows, and digital tools. The ideal candidate should have strong Japanese language proficiency, a background in HR operations, and a passion for creating positive employee experiences.

Application Developer-Open Source

Company: IBM

Location: Mysore, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on managing and developing C++ applications. It highlights the importance of technical expertise, problem-solving skills, and communication abilities. The role involves working with clients globally and delivering innovative solutions using IBM's technology platforms.

Domain Trainer - Learning

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 04, 2025

The text is a job description for a Service Delivery Management role at IBM Consulting. It outlines the responsibilities, required education, and technical expertise for the position. The role involves ensuring service level agreements are met, managing team performance, documenting processes, conducting team meetings, managing volumes, handling escalations, ensuring business controls, resolving issues, providing training, maintaining backup systems, conducting quality assurance reviews, identifying process improvements, managing change, financial management, and more. The position requires a bachelor's degree and experience with an LMS tool and trainer education background.

Senior Solutions Engineer (HashiCorp)

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Software, specifically in the Solutions Engineering team at HashiCorp. The role involves serving as a trusted advisor to customers, helping them achieve their business outcomes by leveraging HashiCorp's platform capabilities. The position requires strong technical expertise, communication skills, and the ability to collaborate with cross-functional teams.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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