Excellent Customer Service Jobs

1,587,237 open positions · Updated daily

Excellent Customer Service roles are booming as companies shift toward omni‑channel support and AI‑driven help desks. With more than 10,900 openings, talent that can navigate Zendesk, Salesforce Service Cloud, and Genesys is in high demand.

Typical positions include Customer Success Manager, Technical Support Engineer, Escalation Specialist, and AI Chatbot Trainer. These roles cover ticket triage, knowledge‑base authoring, proactive outreach, and performance‑metric analysis.

Transparent pay data empowers agents to benchmark against industry standards, negotiate competitive salaries, and evaluate benefits that align with their career goals. Knowing exact compensation helps shift the focus from vague “market rate” to concrete numbers.

Package Consultant-SAP FIN CO

Company: IBM

Location: Mumbai, IN

Posted Dec 04, 2025

This role involves collaborating with global clients on hybrid cloud and AI projects, requiring expertise in SAP, project management, and technical integration skills. The position emphasizes strategic partnerships, complex system design, and achieving business outcomes through innovative technology solutions.

Java Developer - Leicester

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text promotes IBM CIC's job opportunities, highlighting career growth, training programs, flexible work arrangements, and a supportive work environment. It emphasizes innovation, professional development, and a culture of inclusivity while outlining technical requirements for a Java Developer role.

Senior Storage Administrator

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on a Senior Storage Administrator role supporting a federal healthcare enterprise. The role involves installing, maintaining, and troubleshooting storage and backup environments, with a requirement for a Public Trust Clearance and onsite work at the Rockville, MD location.

Package Consultant-Oracle Cloud HCM Analytics

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, highlighting the company's global presence, collaboration with clients, and focus on hybrid cloud and AI solutions. The role involves working in Client Innovation Centers and Delivery Centers, providing technical expertise to clients across various industries. The Consultant position requires strong client-facing skills, technical knowledge, and the ability to develop solutions that improve user experience, performance, reliability, and scalability.

Package Consultant-SAP HANA Master Data Governance

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on a role as a senior SAP Consultant. The position involves working with clients globally, delivering high-quality SAP solutions, and leveraging expertise in SAP Data Management Tools. The role requires 5-12 years of experience and offers opportunities for skill development and industry understanding.

Senior Software Developer

Company: IBM

Location: Ahmedabad, IN

Posted Dec 04, 2025

IBM Software is seeking a skilled Software Developer to join their team. The role involves developing and maintaining high-quality software products, working with various technologies and programming languages. The position requires excellent understanding of system design, integration best practices, and experience with OpenShift or Kubernetes. The role also emphasizes collaboration, personal organization, and the ability to work well within a distributed global team.

Customer Success Engineer

Company: IBM

Location: Austin, US

Posted Dec 04, 2025

The text describes a career opportunity at IBM Software, focusing on a role as a Customer Success Engineer (CSE) for HashiCorp tools. The CSE role involves helping customers adopt and optimize HashiCorp solutions, driving value attainment, and ensuring customer success throughout the customer journey. The position requires technical expertise, strong communication skills, and the ability to work in a dynamic environment.

Associate SAP Functional HR - Entry level

Company: IBM

Location: Bedford, CA

Posted Dec 04, 2025

The text is a job description for an Associate role at IBM, specifically for a Package Consultant position. It highlights the responsibilities, required education, technical expertise, and skills needed for the role. The position involves working in IBM's Client Innovation Centers, collaborating with business teams, resolving functional issues, and supporting SAP system implementations. The role requires a Bachelor's degree, strong Excel skills, and knowledge of at least one SAP module. The company values passionate, original thinkers who are eager to learn, solve problems, and drive progress.

System Database Administrator: IDMS - Mainframe COBOL

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on a role as an IDMS Database Administrator. The role involves working with clients, assisting with modernization conversion projects, and resolving issues related to IDMS and COBOL. The position requires excellent understanding of IDMS, COBOL programming skills, and experience in database administration and performance tuning.

Application Developer - SAP ABAP HANA

Company: IBM

Location: Giza, EG

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on SAP ABAP development. It outlines the required education, technical expertise, and preferred experience for the role. The position involves designing, developing, testing, and supporting SAP ABAP code, collaborating with functional analysts and business users, and staying up-to-date with the latest technologies.

SOAR SME (f/m/x)

Company: IBM

Location: Bussigny, CH

Posted Dec 04, 2025

The role involves working in IBM Consulting Client Innovation Centers Delivery Centers, delivering technical and industry expertise to clients worldwide. As an SOAR Subject Matter Expert, responsibilities include developing playbooks, designing automation solutions, participating in incident response, integrating SOAR with security tools, and providing customer support. The role offers individual career path, training, certification, knowledge sharing, and the possibility to work on large IT projects.

PROCESS DELIVERY SPECIALIST-RECORD TO REPORT

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

This job description highlights a career in IBM Consulting focused on global client collaboration, digital transformation, and impactful problem-solving. It emphasizes growth opportunities, technological innovation, and a supportive culture for long-term career development.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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