Excellent Customer Service Jobs

1,587,405 open positions · Updated daily

Excellent Customer Service roles are booming as companies shift toward omni‑channel support and AI‑driven help desks. With more than 10,900 openings, talent that can navigate Zendesk, Salesforce Service Cloud, and Genesys is in high demand.

Typical positions include Customer Success Manager, Technical Support Engineer, Escalation Specialist, and AI Chatbot Trainer. These roles cover ticket triage, knowledge‑base authoring, proactive outreach, and performance‑metric analysis.

Transparent pay data empowers agents to benchmark against industry standards, negotiate competitive salaries, and evaluate benefits that align with their career goals. Knowing exact compensation helps shift the focus from vague “market rate” to concrete numbers.

IBM Cloud Data Services Architect

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

This job description outlines a Cloud Architect role focused on designing and implementing cloud database services, requiring expertise in cloud technologies, programming languages, and DevOps practices. The position emphasizes strategic planning, system reliability, and collaboration with teams to deliver high-quality, scalable solutions.

Order To Cash Analyst

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 04, 2025

The text is a job description for an OTC Analyst Specialist role at IBM Consulting. It outlines the responsibilities, required skills, and qualifications for the position. The role involves handling various transactional tasks related to customer master data, credit management, billing, invoicing, document validation, order processing, cash application, cash collection, and dispute management. The ideal candidate should have a bachelor's degree in a relevant field, 2-4 years of work experience, and expertise in finance and accounting software.

Enterprise Security Architect (m/w/d)

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The job posting is for an Enterprise Security Architect position at IBM Client Innovation Center Germany. The role involves building a secure software development lifecycle, specifying and implementing security measures, creating security concepts, integrating security tools, and working with various technologies and frameworks. The position values diversity and offers opportunities to work with international clients and cutting-edge technologies.

General Accounting - Subject Matter Expert

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 04, 2025

This text describes a Processing Lead role at IBM with responsibilities spanning financial processes, team leadership, and compliance. It outlines required qualifications, key responsibilities, and emphasizes collaboration, continuous improvement, and adherence to regulations.

Support Engineer - HashiCorp Vault

Company: IBM

Location: Noida, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Software, focusing on a role in the Support Engineering team for HashiCorp Vault. The position involves troubleshooting complex issues, working with cloud providers, and ensuring customer satisfaction. Required skills include customer management, Linux proficiency, cloud experience, and knowledge of Docker, Kubernetes, SSL/TLS, and OpenSSH.

IBM Maximo (MAS) Project Manager

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text describes a career in IBM Consulting, focusing on long-term relationships with clients, working with visionaries across industries, and improving hybrid cloud and AI solutions. It highlights the importance of curiosity, continuous learning, and collaboration in driving meaningful change for clients. The role of an IBM Maximo MAS Project Manager is also outlined, emphasizing project planning, execution, and delivery, as well as leadership and stakeholder engagement.

Advisory User Experience Designer

Company: IBM

Location: Mulhuddart, IE

Posted Dec 04, 2025

This job description seeks a senior designer to lead end-to-end customer experiences for IBM's asset management product, collaborating with cross-functional teams and requiring expertise in UI design, agile methodologies, and AI integration.

Digital Sales Specialist Data Platform for Italian Market - IBM Spain Valencia

Company: IBM

Location: Valencia, ES

Posted Dec 04, 2025

The role of a Digital Sales Specialist at IBM's Data & AI brand involves helping enterprises accelerate their success by improving their ability to understand data and turn it into actionable insights. The position offers excellent onboarding, an industry-leading learning culture, and ongoing development opportunities. The role requires strong consultative tech sales experience, proficiency in digital sales tools, exceptional communication skills, and strong analytical skills.

Application Developer-Microsoft Power Platform

Company: IBM

Location: Mumbai, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on a role as a Microsoft Power developer. The position involves designing, developing, customizing, and supporting application solutions using Microsoft Power Apps. The role requires a Bachelor's degree, 4-6 years of experience in Power Apps, and strong problem-solving and communication skills. IBM Consulting offers a collaborative environment and opportunities for innovation.

Quality Engineer-Data

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The role involves working in IBM Consulting Client Innovation Centers Delivery Centers, delivering technical and industry expertise to clients worldwide. Key responsibilities include being a team player, training others, and having strong communication and collaboration skills. Required education is a Bachelors Degree, with required technical expertise in writing complex SQL queries and experience in Azure Databricks. Preferred experience includes excellent communication and stakeholder management skills.

Technical support professional for Storage systems

Company: IBM

Location: YOKOHAMA, JP

Posted Dec 04, 2025

The text describes a technical support role for storage products, emphasizing early recovery, root cause analysis, and preventive measures. It highlights the benefits of working with cutting-edge technology, global teams, and real equipment. The role also mentions the opportunity to become a Technical Account Manager (TAM) and work closely with global teams.

Accounts Payable Fresh Graduates

Company: IBM

Location: Naga City, PH

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on a Procure-to-Pay (P2P) Specialist role. The role involves various responsibilities related to vendor data management, invoice processing, stakeholder collaboration, payment handling, and statement reconciliation. The position requires a bachelor's degree in accounting, finance, or a related field, along with intermediate knowledge of Excel and experience with accounting software or ERP systems. The role is based in Naga City, Cam Sur, and requires flexibility to work in shifts and onsite full-time.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

Related Pages