Excellent Customer Service Jobs

1,587,405 open positions · Updated daily

Excellent Customer Service roles are booming as companies shift toward omni‑channel support and AI‑driven help desks. With more than 10,900 openings, talent that can navigate Zendesk, Salesforce Service Cloud, and Genesys is in high demand.

Typical positions include Customer Success Manager, Technical Support Engineer, Escalation Specialist, and AI Chatbot Trainer. These roles cover ticket triage, knowledge‑base authoring, proactive outreach, and performance‑metric analysis.

Transparent pay data empowers agents to benchmark against industry standards, negotiate competitive salaries, and evaluate benefits that align with their career goals. Knowing exact compensation helps shift the focus from vague “market rate” to concrete numbers.

Java Developer - Japanese Bilingual

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

This role involves collaborating with clients on hybrid cloud and AI projects, emphasizing innovation and professional growth. Required skills include Java, VueJS, and Japanese proficiency, with opportunities for career development.

Package Consultant-SAP FIN CO

Company: IBM

Location: Mumbai, IN

Posted Dec 04, 2025

This role involves collaborating with global clients on hybrid cloud and AI projects, requiring expertise in SAP, project management, and technical integration skills. The position emphasizes strategic partnerships, complex system design, and achieving business outcomes through innovative technology solutions.

PROCESS DELIVERY SPECIALIST-PROCURE TO PAY

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, specifically in the IBM BPO division. It highlights the role of a Process Analyst responsible for various tasks related to invoice processing, vendor management, and payment reconciliation. The position requires a bachelor's degree, preferably a master's degree, and experience in accounts payable and invoice management. The role involves working with stakeholders, meeting service level agreements, and utilizing Microsoft Office and ERP software.

Application Developer-Cloud FullStack

Company: IBM

Location: Pune, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on working with clients globally to improve hybrid cloud and AI solutions. The role involves collaborating with visionaries across industries, using best practice technologies and tools to develop customized systems. Required skills include proficiency in Java Spring Framework, Spring Boot, RESTful APIs, OOP design patterns, ORM tools, and microservices.

Java Developer - Japanese Bilingual

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text describes a career in IBM Consulting, highlighting the opportunities to work with clients globally, collaborate with visionaries, and leverage IBM's technology platforms. It emphasizes the importance of curiosity, continuous learning, and problem-solving skills. The role involves software development, analytical problem-solving, stakeholder engagement, and working with the latest technologies.

Data Engineer - Data Integration

Company: IBM

Location: Calgary, CA

Posted Dec 04, 2025

This role at IBM Consulting involves working closely with clients to design, deliver, and optimize technology solutions. The position requires strong technical skills, problem-solving abilities, and collaboration with clients and partners. The company values innovation, agility, and a client-focused approach.

Senior Attorney

Company: IBM

Location: Tokyo, JP

Posted Dec 04, 2025

This job description outlines a legal role requiring expertise in contract negotiation, legal advisory, and cross-functional collaboration. The candidate must possess strong Japanese/English communication skills, commercial acumen, and experience in areas like M&A, compliance, and IT law. It emphasizes independence, strategic thinking, and fluency in both languages.

Technical- Sales or CSM (PwD Ecuador)

Company: IBM

Location: QUITO, EC

Posted Dec 04, 2025

The text describes various roles and responsibilities within IBM Legal in Ecuador, including Client Service Manager, Service Manager, Arquitecto, and Technical Sales Arquitect & Specialist. These roles involve providing client support, managing contracts, defining system architecture, and developing brand-specific solutions.

Package Consultant-Oracle Cloud HCM Analytics

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, highlighting the company's global presence, collaboration with clients, and focus on hybrid cloud and AI solutions. The role involves working in Client Innovation Centers and Delivery Centers, providing technical expertise to clients across various industries. The Consultant position requires strong client-facing skills, technical knowledge, and the ability to develop solutions that improve user experience, performance, reliability, and scalability.

Data Analyst

Company: IBM

Location: GUADALAJARA, MX

Posted Dec 04, 2025

The role involves working in IBM Consulting Client Innovation Centers Delivery Centers, delivering technical and industry expertise to clients worldwide. As a Data Engineer, you will gather, store, and process data, collaborate with diverse teams, and implement predictive models. The position requires a Bachelors Degree and skills in data visualization, reporting, spend analysis, SQL, data modeling, and business acumen in procurement.

Application Developer - SAP ABAP HANA

Company: IBM

Location: Giza, EG

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on SAP ABAP development. It outlines the required education, technical expertise, and preferred experience for the role. The position involves designing, developing, testing, and supporting SAP ABAP code, collaborating with functional analysts and business users, and staying up-to-date with the latest technologies.

CPI - Électrique en support à la production

Company: IBM

Location: BROMONT, CA

Posted Dec 04, 2025

Lusine dIBM à Bromont est une entreprise de fabrication de haute technologie qui produit des processeurs pour les serveurs IBM et des modules pour les télécommunications. Ils recherchent des candidats qui aiment relever des défis et favoriser leur épanouissement. L'entreprise offre un environnement de travail sécuritaire, une rémunération compétitive, des avantages sociaux complets, un horaire flexible, des activités sociales et des rabais corporatifs. Le poste d'ingénieur électrique consiste à développer et soutenir les processus de test en fabrication pour la validation de produits complexes.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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