Excellent Customer Service Jobs

1,587,916 open positions · Updated daily

Excellent Customer Service roles are booming as companies shift toward omni‑channel support and AI‑driven help desks. With more than 10,900 openings, talent that can navigate Zendesk, Salesforce Service Cloud, and Genesys is in high demand.

Typical positions include Customer Success Manager, Technical Support Engineer, Escalation Specialist, and AI Chatbot Trainer. These roles cover ticket triage, knowledge‑base authoring, proactive outreach, and performance‑metric analysis.

Transparent pay data empowers agents to benchmark against industry standards, negotiate competitive salaries, and evaluate benefits that align with their career goals. Knowing exact compensation helps shift the focus from vague “market rate” to concrete numbers.

Package Consultant-Oracle ERP Financials

Company: IBM

Location: Hyderabad, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, highlighting the role's responsibilities, required education and experience, and preferred skills. It emphasizes the importance of innovative team leadership, collaboration, and resource optimization in driving success for clients and the company.

SAP Principal Solution Architect - Human Capital Management and SuccessFactors

Company: IBM

Location: Riyadh, SA

Posted Dec 04, 2025

The text describes the role and responsibilities of an SAP Human Resources Solution Architect, who is responsible for designing, optimizing, and implementing comprehensive HR solutions using SAP SuccessFactors and SAP S/4HANA HR. The role involves strategic roadmap definition, solution design, business partnership, implementation oversight, performance scalability, security, and leadership mentorship.

Azure Cloud Engineer

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The role of Azure Cloud Engineer involves working as a technical implementor, explaining technical content to others, participating in customer projects, and working in IBM Consulting Client Innovation Centers. The role requires experience with Azure infrastructure, IaaS and PaaS services, Infrastructure as Code, CI/CD pipelines, governance and security, migrations, landing zones, network and VPN, Active Directory, Windows and Linux servers, Kubernetes, and managing application infrastructure.

Senior UX/UI Tooling Lead & Architect

Company: IBM

Location: Dublin, IE

Posted Dec 04, 2025

The text is a job description for a Senior UI/UX Tech Lead and Architect position at IBM Software. The role involves leading the development of IDE plugins, designing real-time dashboards, and managing a team of frontend developers. The position requires a Master's degree, 5+ years of experience with TypeScript and React, and expertise in architecting IDE plugins, data visualization, and developer workflows.

Package Consultant-Workday Data Conversion

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on working with clients globally to improve hybrid cloud and AI solutions. The role involves serving as a client-facing practitioner, building and automating solutions, and ensuring they meet client specifications. Required qualifications include a bachelor's degree, Workday HCM Consultant certification, and experience in end-to-end implementations of HR modules.

Data Consultant-Data Governance

Company: IBM

Location: Pune, IN

Posted Dec 04, 2025

The role involves working in IBM Consulting Client Innovation Centers Delivery Centers, delivering technical and industry expertise to clients worldwide. The position requires experience with data quality tools, data management software, and data visualization tools like Tableau. Excellent communication and problem-solving skills are needed, along with a thorough understanding of SQL and data governance.

Application Developer-Adobe Experience Manager

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on working with clients globally to improve hybrid cloud and AI solutions. The role involves developing scalable systems, implementing content management solutions using Adobe Experience Manager, and collaborating with clients to create innovative solutions.

Brand Technical Specialist Intern – Entry Level Sales Program 2026 (September Start)

Company: IBM

Location: Markham, CA

Posted Dec 04, 2025

IBM's Technology Sales Internship Program offers undergraduate and graduate students the opportunity to combine technical expertise with people skills to deliver innovative solutions to clients. The program focuses on building credibility, developing proposals, delivering proof of concepts, defining IBM solutions, and sales prospecting. Interns will work collaboratively with teams, engage with clients, and support sales opportunities.

Digital Transformation Internship – AI & Apptio Tools

Company: IBM

Location: Armonk, US

Posted Dec 04, 2025

The IBM CIO Office is seeking an intern to support Technology Business Management (TBM) initiatives through Apptio implementation and AI agent development. The role involves assisting with Apptio module implementation, data integration, and AI agent design to automate TBM workflows and improve stakeholder engagement.

Automation Test Specialist - Defence

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The role involves working in IBM Consulting Client Innovation Centres Delivery Centres, delivering technical and industry expertise to clients worldwide. It emphasizes long-term relationships, collaboration, and a culture of evolution and empathy. The role requires designing and maintaining automated test scripts, collaborating with cross-functional teams, and participating in Agile development methodologies.

Consultant Manager Transformation - SAP Public Cloud Finance IBM France H/F

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text describes a Transformation Consultant role at IBM Consulting, focusing on guiding organizations through the transition of their financial operations to SAP-based public cloud platforms. The role involves assessment, strategy development, solution design, implementation, cost optimization, project leadership, change management, and continuous improvement. The position requires a blend of financial acumen, SAP expertise, and public cloud knowledge.

Application Consultant-ServiceNow

Company: IBM

Location: Bhubaneswar, IN

Posted Dec 04, 2025

IBM Consulting offers a career rooted in long-term relationships and collaboration with global clients. Associates work on end-to-end feature development, collaborate with stakeholders, and solve challenges using best practice technologies. The role requires experience in ServiceNow CSM solutions, integration, and certifications.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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