Excellent Customer Service Jobs

1,587,916 open positions · Updated daily

Excellent Customer Service roles are booming as companies shift toward omni‑channel support and AI‑driven help desks. With more than 10,900 openings, talent that can navigate Zendesk, Salesforce Service Cloud, and Genesys is in high demand.

Typical positions include Customer Success Manager, Technical Support Engineer, Escalation Specialist, and AI Chatbot Trainer. These roles cover ticket triage, knowledge‑base authoring, proactive outreach, and performance‑metric analysis.

Transparent pay data empowers agents to benchmark against industry standards, negotiate competitive salaries, and evaluate benefits that align with their career goals. Knowing exact compensation helps shift the focus from vague “market rate” to concrete numbers.

Client Manager

Company: TrueML

Location: USA

Posted Dec 02, 2025

TrueAccord is looking for a Client Manager to join their team and manage relationships with important clients, including large financial institutions. The role involves proactive account management, driving scalable processes, managing feedback loops, identifying improvement opportunities, fostering client growth, interpreting data insights, and providing consultative guidance. The ideal candidate should have a bachelor's degree or relevant experience, experience in client management or customer service, preferably in the collections industry, and strong communication, problem-solving, and leadership skills.

Strategic Sales Programs and Enablement Partner

Company: Newsela

Location: USA

Posted Dec 02, 2025

The role is for a high-impact partner in the Strategic Sales organization who will translate strategy into disciplined execution and scalable enablement. The ideal candidate will have experience in strategy and operations, sales enablement, program management, or a chief of staff style role within high-growth B2B SaaS. The role involves owning GTM playbooks, leading strategic initiatives, creating enablement content, and driving cross-functional alignment.

Engineering Lead

Company: HubSpot

Location: USA

Posted Dec 02, 2025

HubSpot is seeking an experienced Engineering Lead or Engineering Manager to lead their Edge team, which is responsible for developing and operating HubSpot's load balancing and CDN infrastructure. The role involves guiding the design, development, and operation of systems, people management, and technical mentorship. The ideal candidate should have at least 2 years of experience in hiring, developing, and promoting engineers, a track record of delivering complex, performant, reliable, and scalable distributed systems in a cloud environment, and proficiency in Java, C, Go, C++, or Rust.

Sr. Customer Success Manager

Company: Platform Science

Location: USA

Posted Dec 02, 2025

Platform Science is an open IoT platform founded in 2015 that partners with fleets, application developers, vehicle manufacturers, and equipment providers in the transportation industry. They value diversity, innovation, and empathy in their company culture. The Senior Customer Success Manager role involves implementing, managing, and growing relationships with enterprise-level accounts, acting as a trusted advisor, and driving customer adoption and retention of Platform Science solutions.

Sr. Ad Sales Director

Company: Brave

Location: France

Posted Dec 02, 2025

Brave is seeking a Remote Ad Sales Director based in France to grow their ad revenue and expand partnerships. The role involves developing client relationships and contributing to strategic partnerships. Brave emphasizes privacy, innovation, and a remote work culture with competitive benefits.

Staff Mobile Engineer - Grafana Ops - IRM

Company: Grafana Labs

Location: Sweden

Posted Dec 02, 2025

The Grafana IRM squad is a remote-first team operating business-critical services for incident response. They value unified experience, automation, integration, and observability. The role involves influencing the roadmap, delivering features, driving projects, contributing to open-source, and maintaining the mobile app. They seek motivated, customer-focused individuals with mobile development experience and a passion for creating intuitive products.

Solutions Consultant

Company: Dscout

Location: USA

Posted Dec 02, 2025

Dscout is a leading experience research platform used by top brands like Sonos, Spotify, Duolingo, and Best Buy. They are expanding their team and seeking a Solutions Consultant to join their presales team. The role involves partnering with account directors, supporting discovery conversations, delivering customized demos, and providing structured feedback to product and marketing teams.

Senior Engineer - Platform

Company: Grow Therapy

Location: USA

Posted Dec 02, 2025

The internal Platform team is seeking a Senior Engineer to join their mission-driven team and help build the internal developer ecosystem for Grow's next-generation mental healthcare platform. The role involves tackling complex challenges across AWS cloud infrastructure, Kubernetes, CICD pipelines, and tooling to drive engineering velocity. The Senior Engineer will lead projects, share ownership of the platform roadmap, and collaborate with teammates to improve development speed, reliability, and scalability.

GTM Sourcer

Company: ElevenLabs

Location: UK,Ireland,Spain

Posted Dec 02, 2025

ElevenLabs is a leading audio AI company with significant growth and innovative offerings. They seek a GTM Sourcer to join their global talent team, emphasizing impact and excellence.

Product Manager - Cards Pricing

Company: Stripe

Location: USA

Posted Dec 02, 2025

Stripe is a financial infrastructure platform that enables businesses to accept payments and grow revenue. The Cards team is responsible for accepting credit, debit, and prepaid card payments. The Product Manager for Cards Pricing role involves defining pricing principles, driving pricing decisions, and operationalizing them. The ideal candidate has 5+ years of product experience, 3+ years of pricing experience, and strong collaboration and data analysis skills.

Staff Mobile Engineer - Grafana Ops - IRM

Company: Grafana Labs

Location: UK

Posted Dec 02, 2025

The Grafana IRM squad is a remote-first team operating business-critical services for incident response. They value unified experience, automation, integration, and observability. The role involves influencing the roadmap, delivering features, driving projects, contributing to open-source, and maintaining the mobile application. They seek motivated, customer-focused individuals with mobile development experience and a passion for creating intuitive products.

Director - Regional Sales

Company: GitLab

Location: USA

Posted Dec 02, 2025

The Regional Director for the Commercial AMER vertical will lead a 5-person team to grow adoption of GitLab's AI-powered DevSecOps platform across existing and new commercial customers. The role involves managing the team, driving sales strategy, analyzing market dynamics, recruiting talent, and collaborating with various departments. The ideal candidate should have experience in field sales operations and leadership within a software environment, proficiency in managing a sales pipeline, and strong communication skills.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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