Exceptional Customer Experience Jobs in Atlanta, GA

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Looking for Exceptional Customer Experience jobs in Atlanta, GA? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Experience position in the Atlanta, GA area.

Senior Software Engineer – Automation & Integration

Company: MacStadium

Location: Atlanta, GA

Posted Jan 31, 2025

MacStadium is seeking a Senior Software Engineer to join their Admin & Portal team. The ideal candidate will have experience with Node.js, relational databases, GraphQL APIs, AWS, and various integrations such as Salesforce, Zendesk, Jira, Chargebee, and Netsuite. They should also have experience with ReactJS, PHP, and CakePHP. The role offers competitive benefits, a flexible work environment, and opportunities for professional development. The compensation range for this role is $110,000 to $130,000.

Developer Relations

Company: MacStadium

Location: Atlanta, GA

Posted Jan 31, 2025

MacStadium is seeking an in-house Developer Relations professional to nurture relationships with customers, create technical content, engage with developer communities, and advocate for product improvements. The ideal candidate will have 15 years of iOS or macOS development experience, strong technical writing skills, and a passion for engaging with developers. The role offers competitive benefits, flexible work environment, and opportunities for professional development.

Administrative Assistant

Company: Rhythm Software, Inc.

Location: Atlanta, GA

Posted Jan 31, 2025

The job posting is for an Administrative Assistant position at a SaaS company in Atlanta, GA. The role involves supporting the CEO, coordinating office activities, working with marketing and finance teams, and providing HR administrative support. The ideal candidate should have a Bachelor's degree, 2+ years of executive administrative support experience, accounting software proficiency, and strong organizational and communication skills. The company values a serverless computing approach, microservices architecture, and customer delight.

Technical Assistant

Company: Jencap

Location: Atlanta, GA

Posted Jan 30, 2025

Jencap Insurance Services is a leading wholesale insurance intermediary in the US, known for its collaborative and driven team. They offer innovative business solutions, backed by tenured support teams. The Technical Assistant role involves providing underwriting support, maintaining superior service standards, and managing client schedules. Requirements include a high school degree, obtaining an insurance license, and proficiency in Microsoft Office. The base salary is based on various factors, and Jencap offers benefits like health care coverage, a 401k plan, and tuition reimbursement. Jencap is an Equal Opportunity Employer.

Frequently Asked Questions

What are typical salary ranges for CX roles by seniority?
Entry‑level CX Analyst: $60k–$80k. Mid‑level CX Manager: $90k–$120k. Senior CX Lead/Director: $130k–$170k. VP of CX: $180k–$250k, often with performance bonuses tied to NPS and churn metrics.
Which skills and certifications are required for CX positions?
Core tools: Salesforce Service Cloud, Zendesk Support, Medallia, Qualtrics, Gainsight. Certifications: Salesforce Certified Service Cloud Consultant, Zendesk Support Administrator, Medallia CX Certification, ITIL Foundation, HubSpot Service Software Certified, and data skills like SQL, Tableau, or Python for predictive analytics.
Is remote work available for CX roles?
Yes—most CX positions offer fully remote or hybrid options. Companies use collaboration suites like Slack, Microsoft Teams, and shared analytics dashboards in Tableau or Power BI to keep distributed teams aligned on customer metrics.
What career progression paths exist within CX?
Typical path: CX Analyst → CX Manager → CX Engineer/Designer → CX Ops Lead → Director of CX → VP/Chief Customer Officer. Each step adds responsibility for cross‑functional strategy, technology stack ownership, and executive reporting.
What industry trends are shaping the future of Exceptional Customer Experience?
AI‑driven chatbots, predictive churn modeling, omni‑channel personalization, voice‑assistant support, and real‑time sentiment analysis. Companies increasingly tie CX budgets to customer lifetime value (CLV) and use NPS as a KPI for executive bonuses.

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