Exceptional Customer Experience Jobs in Atlanta, GA

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Looking for Exceptional Customer Experience jobs in Atlanta, GA? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Experience position in the Atlanta, GA area.

Product Manager

Company: Florence Healthcare

Location: Atlanta, GA

Posted Jan 29, 2025

Florence Healthcare Inc. is a leading software company that streamlines clinical trials, aiming to double the pace of new medicines reaching the market by the end of the decade. They are committed to improving research while fostering a positive work environment. The company has been recognized as a top workplace in Atlanta and nationally. The Product Manager role offers an opportunity to develop innovative solutions for customers, requiring a customer-focused mindset, problem-solving skills, and experience in B2B SaaS product management. Florence provides a competitive compensation package, a focus on health technology, and a high-output culture.

Director of Data Engineering, Workforce

Company: JPMorganChase

Location: Atlanta, GA

Posted Jan 29, 2025

The job description outlines a Director of Data Engineering role at JPMorgan Chase. The successful candidate will lead data engineering and drive impact across HR, Employee Experience, CAO, and EP teams. Key responsibilities include delivering data pipeline solutions, leading data engineering scrum teams, making strategic decisions, and uplifting data platforms. Required qualifications include formal training in Data Engineering, hands-on experience, and proficiency in cloud providers, AI developer automation tools, and Big Data technologies. Preferred qualifications include prior banking experience. The company offers competitive total rewards, benefits, and a diverse and inclusive work environment.

Sr. Training Consultant

Company: Esri

Location: Atlanta, GA

Posted Jan 29, 2025

Esri is seeking a consultative sales professional with 5+ years of experience, preferably in government or B2B sectors. The role involves driving strategic conversations with customers, promoting training solutions, and partnering with the account team to empower Esri customers. The company offers a Relocation Assistance Program and competitive total rewards, including health benefits, 401k, and vacation leave. Esri values diversity and is committed to creating positive global change through GIS technology.

Senior Data Engineer (Hybrid- Midtown- Atlanta, Georgia)

Company: Cargill

Location: Atlanta, GA

Posted Jan 29, 2025

Cargill, a global family company, is seeking a Senior Data Engineer to design, develop, and operate complex data-centric solutions. The role involves collaborating with stakeholders, developing scalable data products, providing technical support, performing data analysis, and solving moderately complex issues. Preferred qualifications include experience with modern data architectures, data collection and ingestion, data storage and management, transformation and modeling tools, Big Data environments, Cloud Platforms, streaming platforms, programming languages, engineering tooling, DevOps models, data governance, analytical skills, communication skills, systems thinking, quality mindset, curiosity, teamwork, and adaptability.

(USA) Freight Flow Associate

Company: Walmart

Location: McDonough, GA

Posted Jan 30, 2025

Frequently Asked Questions

What are typical salary ranges for CX roles by seniority?
Entry‑level CX Analyst: $60k–$80k. Mid‑level CX Manager: $90k–$120k. Senior CX Lead/Director: $130k–$170k. VP of CX: $180k–$250k, often with performance bonuses tied to NPS and churn metrics.
Which skills and certifications are required for CX positions?
Core tools: Salesforce Service Cloud, Zendesk Support, Medallia, Qualtrics, Gainsight. Certifications: Salesforce Certified Service Cloud Consultant, Zendesk Support Administrator, Medallia CX Certification, ITIL Foundation, HubSpot Service Software Certified, and data skills like SQL, Tableau, or Python for predictive analytics.
Is remote work available for CX roles?
Yes—most CX positions offer fully remote or hybrid options. Companies use collaboration suites like Slack, Microsoft Teams, and shared analytics dashboards in Tableau or Power BI to keep distributed teams aligned on customer metrics.
What career progression paths exist within CX?
Typical path: CX Analyst → CX Manager → CX Engineer/Designer → CX Ops Lead → Director of CX → VP/Chief Customer Officer. Each step adds responsibility for cross‑functional strategy, technology stack ownership, and executive reporting.
What industry trends are shaping the future of Exceptional Customer Experience?
AI‑driven chatbots, predictive churn modeling, omni‑channel personalization, voice‑assistant support, and real‑time sentiment analysis. Companies increasingly tie CX budgets to customer lifetime value (CLV) and use NPS as a KPI for executive bonuses.

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