Exceptional Customer Experience Jobs in Atlanta, GA

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Looking for Exceptional Customer Experience jobs in Atlanta, GA? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Experience position in the Atlanta, GA area.

Customer Success Account Manager

Company: MedTrans Go

Location: Atlanta, GA

Posted Jan 27, 2025

MedTrans Go is seeking a Customer Success Account Manager for a full-time hybrid role based in Atlanta, GA or North Carolina. The ideal candidate should have a passion for healthcare technology, excellent communication skills, and experience in account management or customer success. The role involves managing customer accounts, onboarding new customers, driving technology adoption, and identifying upsell/cross-sell opportunities. The company offers competitive compensation, benefits, and opportunities for career growth in a fast-paced startup environment.

EVS Specialist

Company: Aramark

Location: Thomasville, GA

Posted Jan 27, 2025

Actuary - International

Company: CVS Health

Location: Atlanta, GA

Posted Jan 27, 2025

Site Supervisor (Onsite)

Company: May Mobility

Location: Atlanta, GA

Posted Jan 27, 2025

May Mobility, based in Ann Arbor, Michigan, is revolutionizing urban landscapes through autonomous technology. Their vehicles, powered by innovative MultiPolicy Decision Making (MPDM) technology, offer more than self-driving capabilities. They bridge public transit gaps, provide safe and enjoyable rides, and contribute to greener, more livable spaces. The company, founded in 2017, has already delivered over 300,000 autonomy-enabled rides worldwide. They are currently hiring a Site Supervisor to ensure safe and positive experiences for riders, contracted Autonomous Vehicle Operators, and customers. The role involves coordinating daily logistics, handling issues, and maintaining a culture of safety. The ideal candidate should have technical aptitude, data collection skills, strong communication abilities, and experience in a fast-paced, customer-focused environment.

SEO Marketing Manager

Company: CharterUP

Location: Atlanta, GA

Posted Jan 27, 2025

CharterUP is a transformative company in the group transportation industry, offering a user-friendly platform for customers to access real-time availability, transparent pricing, and detailed vehicle options. The company is trusted by Fortune 500 companies and is poised for growth, having secured $60 million in Series A funding. CharterUP is seeking a data-driven SEO Marketing Manager with 5+ years of experience to develop and execute comprehensive SEO strategies, conduct technical audits, and collaborate with cross-functional teams to improve organic traffic and rankings.

SEO Content Marketing Specialist

Company: CharterUP

Location: Atlanta, GA

Posted Jan 27, 2025

CharterUP is a transformative company in the group transportation industry, offering a user-friendly platform for customers and operators. The company has gained the trust of Fortune 500 companies and is recognized for its innovative SaaS software. CharterUP simplifies the process of organizing group travel, providing real-time availability, transparent pricing, and detailed vehicle options. The company is currently hiring a Content Marketing Specialist to create engaging content and drive activity on their sites. The role requires strong writing skills, research abilities, and collaboration with the in-house marketing team. CharterUP offers competitive compensation and is an Equal Opportunity Employer.

Account Executive: Southeast

Company: Place Showroom

Location: Atlanta, GA

Posted Jan 27, 2025

Place Showroom is seeking a dynamic and experienced Specialty Account Executive to join their team. The ideal candidate will have established relationships with women's apparel retailers in the southeastern US, excellent people skills, and a proven ability to work in a high-pressure, fast-paced industry. The role involves contemporary and young contemporary wholesale sales, participating in product knowledge seminars with designers, traveling to trade shows, identifying new business opportunities, and developing strategies to maintain and increase sales. The candidate will also be responsible for servicing accounts through travel and road work in the assigned territory, and working closely with a supportive and innovative team.

Sr Director Leadership Learning and Development

Company: Coupa Software

Location: Atlanta, GA

Posted Jan 27, 2025

Coupa is a leading total spend management platform for businesses, offering AI-driven solutions for predicting, prescribing, and automating smarter, more profitable business decisions. The company values innovation, collaboration, and global impact. The Senior Director of Leadership Learning and Development will design and develop programmatic solutions for building leadership capability, enabling employee career development, and enhancing the organization's culture. This role requires a seasoned professional with 10+ years of experience in senior level Learning & Development roles, strong technical agility, and excellent communication skills.

Frequently Asked Questions

What are typical salary ranges for CX roles by seniority?
Entry‑level CX Analyst: $60k–$80k. Mid‑level CX Manager: $90k–$120k. Senior CX Lead/Director: $130k–$170k. VP of CX: $180k–$250k, often with performance bonuses tied to NPS and churn metrics.
Which skills and certifications are required for CX positions?
Core tools: Salesforce Service Cloud, Zendesk Support, Medallia, Qualtrics, Gainsight. Certifications: Salesforce Certified Service Cloud Consultant, Zendesk Support Administrator, Medallia CX Certification, ITIL Foundation, HubSpot Service Software Certified, and data skills like SQL, Tableau, or Python for predictive analytics.
Is remote work available for CX roles?
Yes—most CX positions offer fully remote or hybrid options. Companies use collaboration suites like Slack, Microsoft Teams, and shared analytics dashboards in Tableau or Power BI to keep distributed teams aligned on customer metrics.
What career progression paths exist within CX?
Typical path: CX Analyst → CX Manager → CX Engineer/Designer → CX Ops Lead → Director of CX → VP/Chief Customer Officer. Each step adds responsibility for cross‑functional strategy, technology stack ownership, and executive reporting.
What industry trends are shaping the future of Exceptional Customer Experience?
AI‑driven chatbots, predictive churn modeling, omni‑channel personalization, voice‑assistant support, and real‑time sentiment analysis. Companies increasingly tie CX budgets to customer lifetime value (CLV) and use NPS as a KPI for executive bonuses.

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