Exceptional Customer Experience Jobs in Atlanta, GA

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Sr. Product Owner Invoice to Cash, Retail Billing

Company: Cox Enterprises

Location: Atlanta, GA

Posted Jan 26, 2025

The Sr Product Owner is a crucial role in a scrum team, responsible for delivering innovative solutions based on high-level business objectives. They work closely with Product Leadership and Business Stakeholders to understand the product vision and prioritize features. Sr Product Owners lead scrum teams in breaking down features into user stories, ensuring team alignment and completeness to the vision and business value. They collaborate with cross-functional teams to build, enhance, and manage products and platforms using Agile software methodologies. The role requires a high-level technical understanding of financial applications, excellent communication and collaboration skills, and a demonstrable track record of success in a dynamic software development environment.

Frequently Asked Questions

What are typical salary ranges for CX roles by seniority?
Entry‑level CX Analyst: $60k–$80k. Mid‑level CX Manager: $90k–$120k. Senior CX Lead/Director: $130k–$170k. VP of CX: $180k–$250k, often with performance bonuses tied to NPS and churn metrics.
Which skills and certifications are required for CX positions?
Core tools: Salesforce Service Cloud, Zendesk Support, Medallia, Qualtrics, Gainsight. Certifications: Salesforce Certified Service Cloud Consultant, Zendesk Support Administrator, Medallia CX Certification, ITIL Foundation, HubSpot Service Software Certified, and data skills like SQL, Tableau, or Python for predictive analytics.
Is remote work available for CX roles?
Yes—most CX positions offer fully remote or hybrid options. Companies use collaboration suites like Slack, Microsoft Teams, and shared analytics dashboards in Tableau or Power BI to keep distributed teams aligned on customer metrics.
What career progression paths exist within CX?
Typical path: CX Analyst → CX Manager → CX Engineer/Designer → CX Ops Lead → Director of CX → VP/Chief Customer Officer. Each step adds responsibility for cross‑functional strategy, technology stack ownership, and executive reporting.
What industry trends are shaping the future of Exceptional Customer Experience?
AI‑driven chatbots, predictive churn modeling, omni‑channel personalization, voice‑assistant support, and real‑time sentiment analysis. Companies increasingly tie CX budgets to customer lifetime value (CLV) and use NPS as a KPI for executive bonuses.

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