Exceptional Customer Experience Jobs in New York City, NY

1,674,130 open positions · Updated daily

Looking for Exceptional Customer Experience jobs in New York City, NY? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Experience position in the New York City, NY area.

Senior Machine Learning Engineer (ML Algorithms, Deep Learning, Python, AWS)

Company: Capital One

Location: New York, NY

Posted Aug 18, 2025

Master's or doctoral degree in computer science, electrical engineering, mathematics, or a similar field. You’ll participate in the detailed technical design,…

Long-term Substitute Teacher - $210 daily

Company: Kokua Education

Location: New York, NY

Posted Aug 18, 2025

Teach 5 consistent days/week in the same school and teaching assignment. Access full-time teaching opportunities at top rated K-12 schools.

Sr. Manager, Search Engine Optimization

Company: Macy’s

Location: New York, NY

Posted Aug 18, 2025

Candidates with a bachelor’s degree or equivalent work experience in a related field are encouraged to apply. Establish standardized measurement frameworks for…

Welder and Boiler Mechanic

Company: Street Rod Welding & Boiler Repair Inc

Location: Brooklyn, NY

Posted Aug 18, 2025

Familiarity with industrial tools and equipment. Strong mechanical aptitude and troubleshooting skills. You will maintain and repair industrial production and…

Typescript Fullstack Engineer

Company: Verneek

Location: New York, NY

Posted Aug 18, 2025

We are looking for highly ambitious and tremendously driven individuals who can take the lead in driving various aspects of the company, and help us shape its…

Frequently Asked Questions

What are typical salary ranges for CX roles by seniority?
Entry‑level CX Analyst: $60k–$80k. Mid‑level CX Manager: $90k–$120k. Senior CX Lead/Director: $130k–$170k. VP of CX: $180k–$250k, often with performance bonuses tied to NPS and churn metrics.
Which skills and certifications are required for CX positions?
Core tools: Salesforce Service Cloud, Zendesk Support, Medallia, Qualtrics, Gainsight. Certifications: Salesforce Certified Service Cloud Consultant, Zendesk Support Administrator, Medallia CX Certification, ITIL Foundation, HubSpot Service Software Certified, and data skills like SQL, Tableau, or Python for predictive analytics.
Is remote work available for CX roles?
Yes—most CX positions offer fully remote or hybrid options. Companies use collaboration suites like Slack, Microsoft Teams, and shared analytics dashboards in Tableau or Power BI to keep distributed teams aligned on customer metrics.
What career progression paths exist within CX?
Typical path: CX Analyst → CX Manager → CX Engineer/Designer → CX Ops Lead → Director of CX → VP/Chief Customer Officer. Each step adds responsibility for cross‑functional strategy, technology stack ownership, and executive reporting.
What industry trends are shaping the future of Exceptional Customer Experience?
AI‑driven chatbots, predictive churn modeling, omni‑channel personalization, voice‑assistant support, and real‑time sentiment analysis. Companies increasingly tie CX budgets to customer lifetime value (CLV) and use NPS as a KPI for executive bonuses.

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